it senior project manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Education and Training
Certification: Six Sigma Master Black Belt, Expected in 2009
University of South Carolina - Columbia - Columbia, SC
Status -
Bachelor of Science: Information Technology, Expected in 06/2007
University of South Carolina - Columbia, SC
Status -
  • Dean's List
  • 3.9 GPA
  • Professional Development: System Integration
Bachelor of Science: Logistics And Supply Chain Management, Expected in 06/1999
University of South Carolina - Columbia, SC
Status -
  • President Scholarship Recipient
  • Completed AP course in Logistics
  • Professional Development: Logistics Management
  • Six Sigma Black Belt
  • Training Materials Development
  • EDI/API Transactions
  • Automated and Manual Procedures
  • Continuous Process improvements
  • Operations/Warehouse Management
  • Project Management & Ownership
  • Supply Chain Management
  • Strategic & Tactical Planning
  • System Integrations
  • Communication Skills
  • Risk & Analysis Management
  • Business Planning & Management
  • Agile /Waterfall Methodology
  • P & L Accountability Management
  • JIT (Just in time)
  • Process Flow Development & Mapping
  • Cross-Functional Leadership
  • Deep Mining Analysis
  • Third-party logistics
  • Workflow Planning and development
  • Quality Management
  • Performance Analysis and tracking
  • RFP Generation
  • Operational & LEAN process improvements
  • Data analysis· Root Cause Analysis
  • Technical Troubleshooting
  • Change Management
  • Customer Relationship Management (CRM)
  • Organizational turnaround
  • Mergers & acquisitions
  • Financial & Business Management
  • Client liaison and Account Management
  • Policy & Procedure Development
  • Agile framework
  • Risk mitigation planning
  • Technical Writing and Analysis
  • Blueprint reading
  • Staff Management & Training
  • Coaching and mentoring
  • Project development and life cycle
  • Performance improvements
  • Purchasing and procurement
  • Logistics Management
  • Budget Control Management
  • Lean Six Sigma Black Belt
  • Project Management Professional (PMP)
  • SCRUM Master
  • PM-Change Management
  • GFSI certification-AIB International
  • Scale Super User
  • Oracle Super User
  • Certified Supply Chain Professional (CSCP)
  • Total Quality Management
  • SAP - Crystal Reports
  • Microsoft SQL
  • CPDW - Certified Professional in Distribution and Warehousing

Accomplished and Results-Oriented Program Director and Risk Management Professional with 15 + years specializing in complex and technical projects and replacing chaos with order. Champion of a "rapid deployment" project management strategy to efficiently align cross-functional teams to a common end goal. Experienced in high-volume operations. A lean leader who transforms opportunities for improvement into goals, objectives, and tactical action plans that integrate and align with the company's overall strategic objectives.

My passion is rooted in process improvement - whether it be business practices, databases & software, or human resources, I take pride in efficiency. Work smarter, not harder.

Focused on rapidly deploying new warehouse operations software by engaging end users in the early development stages for purposes of testing, training & mastery.

Currently manage multiple integration projects at Ryder to implement WMOS systems for new warehouse distribution centers. Managed the implementation efforts to configure, test, and ramp up new automated operations

Subject matter experience Spams all areas and levels of Warehouse Operations, Transportation Management, System Integrations, Inventory, Distribution, logistics, and supply chain management, along with an inherent ability to identify and remove barriers to operational and system excellence.

IT Senior Project Manager, 10/2020 - Current
Florida Cancer Specialists, P.L. Bradenton, FL,

Distribution and Logistics subject matter, Expert in Project life-cycle management including, Technology & System management. Managed multiple Southeast Operations Implementations. Services Included: Distribution Operations, Transportation, Packaging Completion Center, VAS, E-Commerce, Reverse Logistics, and Global Logistics.

  • Led implementation of MS Power BI, while focusing on contractual KPIs, and site sensitivity metrics.
  • Collaborated with management to drive strategy through the development and implementation of PI Planning program that increased team productivity, resulting in faster solution delivery and reduced labor cost by 32%.
  • Managed Omni-Channel Network.
  • Designed pre-implementation testing program for new system Implementations that tested system functionality and compatibility of new programs or updates in comparison to existing applications, resulting in flawless implementations, and reduced start up cost by 54%
  • Lead a team of specialists to roll out distribution, transportation, and order management applications across 4 different industry verticals within Ryder's Supply Chain Network.
  • Developed & maintained Ryder Supply Chain's strategy for TM and WM system implementations including design, testing, training & go-live readiness certification.
  • Design/redesign project processes, identify system enhancements, establish KPIs, work with Business and Technology teams to implement Robotic Process Automation (RPA), and implement intelligent process automation. Designed automation process flow maps and managed system communication points.
  • Led the project implementation efforts to configure, test, and ramp up new automated operations. Implemented
  • Led LEAN journey focusing on Change management, team environment and training, Implementation success, and continuous system improvement.
  • Developed Process flows for system functionality to ensure successful WMS/TMS implementations.
  • Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
  • Managed the development, configuration, and training of WM and TM systems during implementation, while documenting all areas of concern and troubleshooting possible solutions.
  • Managed design and implementation of EDI and API integrations, including setup, monitoring, and troubleshooting transaction flows.
  • Implemented one-piece flow, cell design concept, and visual management tools, increasing productivity by 57%.
  • Created and Implemented standard operating procedures, and standard work breakdown. Created training programs for operations and end users.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Developed a standard process for TM & WM System Integrations and managed systems integration testing and user acceptance testing for multiple locations
  • Created and automated charts, tables, graphs, and dashboards, summarized results, and visually shared analytical narratives to explain data-driven insights.
IT Project Manager/Operations Manager, 02/2015 - 02/2021
Honeywell Minnesota, GA,

Responsible for Multiple warehouses totaling 1.2Mksq. ft. distribution and packaging completion center with up to 500 employees that is focused on Flawless Execution, Collaborative Relationships, and Proactive Solutions.

  • Developed work process flows and diagrams to successfully define system improvements and lay out logical operational steps to validate process improvements.
  • Validated system data for transactions, including exception alerts and gap identification.
  • Managed project implementation of Salesforce.
  • Managed development of Web Portal, which provided the access to real-time inventory visibility, including BOL signatures.
  • Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Implementation of EDI and API integrations, including setup, monitoring, and troubleshooting transaction flow for multiple locations.
  • Developed project roadmap to define project objectives and timelines, communicated with operations team and management on processes and programs to improve day-to-day operations.
  • Monitored Implementation project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
  • Led Implementation of small parcel batch picking program, which eliminated the small parcel shipping station and generated faster ship times, and saved 27% in labor cost.
  • Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Senior IT Manager, 01/2014 - 02/2016
Paddock Pool Equipment City, STATE,
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance. Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Identified data flow inefficiencies to drive improvement through optimized integration.
  • Designed policies and standard operating procedures for continuous improvement. Defined, implemented and revised system improvements.
  • Increase in process efficiency by 25% by analyzing current practices and designing modifications.
  • Implemented JIT which reduced inventory cost by 37% and increased cube percentage by 35%
  • Mapped and documented EDI/API processes, identified process gaps, and implemented process improvements.
  • Collaborated with internal teams to improve outputs to meet demand and material requirements, ensuring inventory integrity targets for finished goods.
  • Automation of AP invoice validation and integration with TMS
  • Developed training protocols in alignment with company quality standards and ISO 9000 regulations
  • Met dynamic needs by keeping internal systems scalable and highly responsive. Developed manufacturing processes that were robust yet simple to perform.
  • Developed documentation, including diagrams and specifications, to meet project requirements and regulatory standards.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Managed project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
IT PM/Global Process Improvement Director, 01/1997 - 02/2014
Caterpillar Inc City, STATE,
  • Developed implementation methodologies to rein in project costs, and project schedule and monitored tasks to meet milestones during each phase.
  • Led implementations, of EDI and API integrations, including setup, mapping, and troubleshooting transaction flow for multiple locations and government business accounts.
  • Responsible for monitoring project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Managed 4 successful Mergers & acquisitions, and multiple System Integrations and directed the startup of 3 new divisions within the company.
  • Managed installation, upgrade, and deployment projects and provided on-site direction for network engineers.
  • Managed technical integration, systems engineering program management, customer support, and program management.
  • Worked with software development and testing team members to design and develop robust solutions to meet requirements for functionality, scalability, and performance.
  • Collaborated with technical teams to address operating issues, support rapid recovery, and minimize service disruptions..
  • Mitigated supplier risk through investigation and sourcing of qualified suppliers and on-site evaluations of processes and capacities.
  • Defined, implemented, and revised operational policies and guidelines.
  • Decreased Production/Kitting Time by 75% with the implementation of Lean Strategies.
  • Managed the developed of Customer Web Portal, which provided customer real time view of inventory, order states and tracking. The web portal also saved 34% in labor costs
  • Six Sigma Project owner on 13 successful projects, saving millions
  • Reduced Bulk Pick Times by 75% through product velocity improvement
  • Increase Production output by 70% with Lean strategies.
  • Implemented productivity tracking methods, which increased productivity by 33%.
  • Lead several successfully WMS Implementations
  • Lead the successful implementation of PowerBI
  • Implemented small parcel batch picking with saved 32% in labor cost

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Resume Overview

School Attended

  • University of South Carolina - Columbia
  • University of South Carolina
  • University of South Carolina

Job Titles Held:

  • IT Senior Project Manager
  • IT Project Manager/Operations Manager
  • Senior IT Manager
  • IT PM/Global Process Improvement Director


  • Certification
  • Bachelor of Science
  • Bachelor of Science

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