it security manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) XXX-1000
  • Cell:
Core Strengths
  • Interpersonal communication
  • Self-directed
  • Detail-oriented
  • Problem-solver
  • Adaptable
  • Security, Risk & Compliance
  • Process improvement
  • IT Service Operations
  • Passionate learner
  • Great teammate
Professional Certifications & Memberships

Certifications: CISM, CRISC, ITILv3

Memberships: ISACA, OCEG (Open Compliance & Ethics Group)

Education and Training
Bachelor of Science Degree: Education, Expected in
Longwood University Farmville - , Virginia
Certificate: Computer Administration, Expected in
Post Graduate Certification: Telecommunications, Expected in
Professional Statement

A motivated Information security professional who offers a proven record of success in managing processes and geographically diverse teams in security, technology, and business functions, to secure the confidentiality, integrity and availability of company data and other assets. Fosters strategic vision for operational security while guiding daily operations and policy implementation. Identifies, researches, analyses, and resolves risk issues to meet the organizations risk appetite and compliance needs. Effectively builds relationships and leads teams in the successful delivery of assignments on-premise or via virtual collaboration to increase business value.

IT Security Manager, 10/2018 to 12/2020
FisDallas, GA,
  • America’s region ISO Role.
  • Integration and alignment of the Americas region into the Corporate Security Program.
  • Achievement Security Assurance program in the Americas region for consistent achievement of KPI’s.
  • We set the bar for other regions.
  • Managed the delivery of evidence to enable the company to pass their 1st NY DFS Cybersecurity Regulation audit in 2019.
  • Managed the successful PCI DSS certifications for the Americas region (3 of the 4 locations were Service Provider, Level One).
  • Responsible for annual internal and external client questionnaires/security audits.
  • Contributed to COVID-19 remote worker migration; how to maintain security and compliance in a dispersed environment.
  • Assessed new projects and environments to ensure security by design and alignment with control standards.
  • Championed the creation of a PCI DSS compliance program with a dedicated PM, to ensure IT controls were performed according to compliance and regulatory requirements year-round.
  • Managed IT security assurance in an integrated partnership with the businesses Risk, Compliance and Data Privacy Officers.
  • Presented security assurance KPI’s, along with general updates to global colleagues each month.
  • Ensured 3rd party consultants and vendors were informed and accountable to our corporate security standard and policies.
  • Certified that security assessments, vulnerability scans and pen tests were performed, and findings re-mediated on any new systems or existing systems that underwent significant changes.
  • (i.e., migration of systems from internal data centers to AWS).
  • Ensured regional security incidents and vulnerabilities were addressed within established KPI’s.
  • Conducted reviews, interviews and spot-check audits to ensure adherence to controls.
  • Evaluated trends and made strategy adjustments to maintain alignment between performance and objectives.
IT Support Manager, 03/2018 to 10/2018
Motion RecruitmentWoonsocket, RI,
  • Managed successful in-sourcing of on-site service desk team from external vendor with positive financial impact.
  • Established monthly meetings between IT and business leaders to discuss service delivery.
  • Assessed ITSM system; identified and implemented process improvements resulting in a decrease in customer escalations and improved customer satisfaction.
  • Improved major incident communication process; while also, bridging process gaps between matrixed support groups.
  • Principal internal consultant on ITSM assessment performed by 3rd party consulting firm which resulted in validation of my assessment to management.
  • Initiated asset inventory review and implementation of an asset inventory tool to support transparency and improved management of assets.
  • Managed successful implementation of mobile email application for associates.
  • Implemented the migration of all associates VPN access from RSA hard tokens to software certs.
  • Managed asset replacement project of 1,200 end user compute devices from leased to purchase model and upgrade to WIN10.
Director Production Support, 05/2010 to 02/2018
Fusion CompannyCity, STATE,
  • Established and managed an international production support team, (Paris, Richmond & Bangkok) that supported multiple B2B & B2B2C applications running from 4 geographically diverse datacenters with 2 different hosting providers.
  • Operated 24 x7x 365, ITIL trained support team utilizing industry best practices for change, release, incident and problem management processes.
  • Managed Production Support during migration from a 2 vendor, 4 data-center environments to 1 vendor, 2 data-center platform without impact to availability and performance SLA's.
  • Managed 175+ requests for change per year from 2013 to 2018 without missing availability or performance SLA's.
  • Managed 1,712+ Service Requests and Incidents from 2013 to 2018 within SLA's.
  • Managed IT controls for access management, change, release, and incident management processes, procedures, and artifacts for successful SOC 2 audit results.

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Resume Overview

School Attended

  • Longwood University Farmville

Job Titles Held:

  • IT Security Manager
  • IT Support Manager
  • Director Production Support


  • Bachelor of Science Degree
  • Certificate
  • Post Graduate Certification

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