It Security Manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Jessica, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Insightful Manager of IT Security with IT leadership experience including oversight of various infrastructure, application and security projects and initiatives. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader during times of crisis as well as managing maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions that foster the Lasallian Principles of teaching and learning. Highly adept in solutions architecture, technology needs assessments and staff training.

  • Microsoft Word, Excel, PowerPoint both Mac/PC versions
  • Understanding of Java, PHP, HTML, CSS, PowerShell
  • Experience in Red Hat Enterprise Linux, Ubuntu, Cent OS, Windows Server
  • Microsoft Project and Omniplan
  • Developing security plans
  • IT security best practices
  • Security team management
  • Firewalls, VPNs and security products
  • Security event log reviews
  • Security vulnerability assessments
  • Bilingual
Work History
IT Security Manager, 08/2017 - Current
Fis Waukesha, WI,
  • Established institutional security best practices and protocols to mitigate risk of data breach.
  • Manage vulnerability scanning program to identify at-risk systems and remediate issues.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Optimized security programs, administrative functions, and business management by reviewing and automating existing processes.
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Conducted security audits to identify vulnerabilities.
  • Developed data Encryption processes and erected access control procedures to protect confidential information.
  • Recommend improvements in security policy and procedures.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Developed processes for integrating the college ERP system with Active Directory
  • Manage and author communication to campus community relating to IT Security
Network Technician, 06/2013 - 08/2017
Hendry County Schools Labelle, FL,
  • Worked with outside vendors for fiber installations and service.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Supported users both local and by phone with problem resolution and education.
  • Performed configuration and troubleshooting of Cisco routing/switching platforms.
  • Performed network security design and integration duties.
  • Developed integration plans to blend Cisco/Juniper devices onto the network.
  • Designed and Implemented Internal/External DNS resolution services for the entire campus.
  • Designed and implemented RADIUS authentication on switching and wireless access points.
Help Desk Support Agent, 09/2009 - 05/2013
Burrell Behavioral Health Kansas City, MO,
  • Assisted campus community of students and faculty with technical support.
  • Increased customer satisfaction by resolving technical issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved complex technical problems, improved operations and provided exceptional client support.
Specialist, 01/2008 - 01/2010
University Of Tennessee Medical Center Knoxville, TN,
  • Sold Apple products to consumers and small businesses.
  • Provided customer training including software and hardware troubleshooting.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
  • Assisted in overnight store layout changes and updates.
MBA: Management And Entrepreneurship, Expected in 03/2020
Saint Mary's College of California - Moraga, CA
  • Developed community revitalization project for The City of Antioch.
  • Team Captain and winner of marketing innovation challenge for Novartis S.A.
  • Produced high quality research and presentations with tight deadlines.
Bachelor of Science: Business Administration, Theology, Expected in 05/2013
Saint Mary's College of California - Moraga, CA
  • 75% of education financed by scholarships, loans and employment
  • Key Courses: Operations Management and Business Ethics
  • Saint Mary's Business Club President
  • Collaborated with various teams in the development of MySMC
  • Developed and Implement a comprehensive Security Awareness Program complete with interactive training
  • Research and Implement an Identity and Access Management solution to improve overall security posture as well as streamline process for access
  • Co-Founder of Speed Service Powersports LLC.

Cisco Meraki Certified Network Operator

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Resume Overview

School Attended

  • Saint Mary's College of California
  • Saint Mary's College of California

Job Titles Held:

  • IT Security Manager
  • Network Technician
  • Help Desk Support Agent
  • Specialist


  • MBA
  • Bachelor of Science

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