LiveCareer-Resume

it networking and technician independent contractor resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
  • I am dedicated professional with recent training in Help Desk. I am very proficient in:
  • Proven multitasking/operations support.
  • Well organized and efficient
  • Analytical/planning/forecasting skills
  • Leadership ability
  • Provides clear sense of direction for team.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Skills
  • Virtual Machines / Servers
  • Build / Manage multiple VMs
  • Windows Server 2008/2012
  • Installation / Configuration
  • Managing Server Roles
  • Client/Server Models
  • Managing Server Shares
  • Exchange Management
  • Building Windows Domains / Domain Controllers
  • Windows 10
  • Installation / Configuration
  • Joining Workstation to Domain
  • SharePoint manage backup and recovery.
  • Active Directory Users & Computers
  • Creating & Managing User / Computer Accounts
  • Resetting Passwords
  • Managing AD OU Structure
  • Group Policy Management
  • Creating / Managing GPOs
  • Deploy Software / Files VIA GPO
  • Networking tools & utilities
  • Remote Desktop Protocols, TCP/IP, Subnetting, LAN/WAN, Ethernet, Wireless devices.
  • In Installation and configuration DVRs and NVRs.
  • Windows server, DHCP, DNS, NAS, SAN, JBOD Server .
  • Cisco routing, switches, Access points and VOIP (Voice over IP).
  • APPLICATIONS
  • Hypervisors
  • Oracle Virtual Box / VMware Workstation / Hyper V.
  • Remote connections
  • VPN, Zoho assist and SSH
  • Microsoft
  • Outlook / Word / Excel / Access / VS Code / Visual Studio 2012 / Exchange 2010 / SCCM / WSUS
  • Virtual meeting
  • WebEx / GoToMeeting / Skype / Zoom (Presently Beyond trust)
  • Programming Languages
  • HTML5 / CSS /C++
  • Antivirus Applications
  • TrendMicro
  • Ticketing System Software
  • Zendesk / Hot SOS/ Spiceworks.
  • Other Applications
  • Adobe Photoshop / Illustrator / LogMeIn Rescue / TeamViewer / Bomgar / Git / Jamf / PDQ
  • Active Directory, Adobe Photoshop, AD, Antivirus, Apple, Backup, Broadcasting, C++, Cables, Cat5, Change Management, Cisco, Client/Server, Computer hardware, Hardware, CSS, Customer Service, DHCP, Documentation, DNS, English, Ethernet, Fashion, Fax, French, HTML5, Illustrator, Information Systems, LAN, MAC, Managing, Meetings, Micros, Access, Excel, Exchange, Outlook, SharePoint, Windows, Word, NAS, Network, Networking, Oracle, Page, POS, Printers, Programming, Protocols, Speaking, Routers, Routing, SAN, SSH, Servers, Service level agreement, Install software, Switches, TCP/IP, User Support, User documentation, Telephone, Phones, Phone, Troubleshoot, Troubleshooting, Utilities, Video, VPN, Visual Studio, VMs, Voice over IP, VOIP, WAN, Windows Server
  • Network performance monitoring
Work History
01/2017 to Current IT NETWORKING AND TECHNICIAN, Independent Contractor ATLAS FIELD ENGIEERING | City, STATE,
  • Responded, researched and resolved incoming requests in a timely manner specified within the service level agreement.
  • Performed deployment and support for MAC and Windows devices for faculties depend on the schedule.
  • Assisted students, faculties and staffs with Wi-Fi connection issues and setup on Apple, Android, and Windows devices.
  • Performed troubleshooting and provide detailed problem information to Tiers 3 for prompt resolution.
  • Installing new Cat5 or cat6 cables when requested.
  • Mounted, Installed and configured Switches, Routers, Printers, Access points.
  • Troubleshooting and fix telephone and fax issues.
  • Installation and configuration VOIP phones.
  • Maintenance of PCs, and other computer hardware and software.
  • Managed day-to-day operations of consulting business, which required such tasks as command line and Networking skills.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Set up and perform test activities.
01/2016 to Current User Support Specialist and Network Technician Tabernacle Of Glory | City, STATE,
  • Use 8.
  • 8 Site Administrator to perform phone setup, group page configuration, and phone moves.
  • Provided desktop and remote support for standard applications and hardware.
  • Utilize remote desktop to configure, troubleshoot, and install software remotely for users.
  • Prepared and configured Laptop with new Working Station and workstations for personal and staffs.
  • Help establish connection Between al the ministries.
  • Mounted, Installed and configured Switches, Routers, Printers, Access points.
  • Help with broadcasting to push online services.
  • Configured webinar and video conference events using WebEx, Zoom Video conference systems.
  • Diagnosed network connectivity issues and provided data to Network Administrators for resolution.
  • Followed-up with IT staff and end-users on open customer service requests and unresolved issues to be sure problem/question is resolved in timely fashion.
  • Implemented Change Management to Information Systems Department Manual and end user documentation.
  • Coordinated with hardware and software vendors to resolve problems.
  • Configured hardware, devices and software to set up work stations for Ministries.
  • Helped streamline repair processes and update procedures for support action consistency.
01/2014 to 01/2017 IT HELP DESK AND NETWORKING Grand Beach Hotel | City, STATE,
  • Provide telephone/remote connect support for end users to diagnose application and network.
  • Password Reset Utilizing Active Directory.
  • Provide genuine Customer Service Support to Guest in their rooms with TVs and Phones.
  • Troubleshooting network, room switches and system issues.
  • Provide genuine support to all other departments with remote access and share folders.
  • Help with troubleshooting Micros POS, CCTV and printers' issues.
  • Using Spiceworks and Hot SOS to help with manage all tickets incomingCommunicated effectively with end users regarding their problems/questions and kept them informed of status and changes related to their open issues in a timely manner, while doing my best to translate technical material for non-technical users efficiently.
  • Assisted with the documentation and resolution of issues that originate in User Support.
  • Supervise ticketing system and follow timely resolution of all work orders.
  • Performed root cause analysis and developed resolutions to common issues - enabling immediate issue resolution for future related calls.
  • Document and share all resolutions with team members and others within IT as appropriate.
  • Performed information gathering and troubleshooting details prior to escalating calls providing enough technical detail for 2nd and 3rd levels to resolve.
  • Prepared and configured new Working Station and workstations for personal and staffs.
  • Responded to, researched and resolved incoming questions in a timely manner specified within the service level agreement.
  • Participated in IT meetings and projects as directed by the Manager of Application Support & Training.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
Expected in 12/2019 to to Associate | Computer Information Technology Miami Dade College, Miami, FL GPA:

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Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • IT NETWORKING AND TECHNICIAN, Independent Contractor
  • User Support Specialist and Network Technician
  • IT HELP DESK AND NETWORKING

Degrees

  • Associate

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