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IT Implementation Specialist Resume Example

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IT IMPLEMENTATION SPECIALIST
Summary
Accomplished business leader with over 15 years of management, strategy, product development, delivery and operational experience in the Technology industry. Cutting edge, IT executive with an entrepreneurial spirit, strong business acumen and record of success in delivering solutions.
Skills
  • Strategy Planning
  • Business Development
  • Project Management
  • Infrastructure Architecture
  • Leadership/Communication
  • Business Operations
  • Change Management
  • Budget Forecasting
  • Market Research & Analysis
  • Hyper-V & App-V
  • VM Ware ESXi
  • IaaS, HaaS, SaaS
  • Server 2003-2012
  • MS Exchange 2K-2013
  • SQL Server 5-12
  • SharePoint Server
  • Responder 5 Systems
  • XHTML, XML, ASP, IIS 6-8
Experience
08/2016 to Current
IT Implementation SpecialistQuality Sound Inc － Stockton, CA
  • Developed & implemented IT related training programs for company employees.
  • Provide feedback and consulting for products & vendors to Sales Executives.
  • Organized and maintained filing structure for documents and procedures.
  • Troubleshooting for complex system, network, and server issues.
  • IT related SMA/SSA fulfillment of upgrades, patches, and server migrations.
  • Provide assistance to service technicians, engineers, and project management.
  • Provide technical assistance to Account Executives in assessing customer needs.
  • Technical presentations to customers & business partners.
  • Conduct IT needs assessments, coordination efforts and flowcharts.
  • Coordinate with customer's IT Department, Network Engineers, Application Engineers, and Database Specialists.
  • Assist Project Engineers with Design efforts.
  • Implement and commission system servers, applications, databases, and integrations.
  • Apply virtualization knowledge and skills/best practices for enterprise deployment.
  • Coordinate ADT/HL7 integration with Responder 5 Nurse Call System.
  • Provide technical expertise and implementation of Telecenter-U broadcasting systems.
08/2015 to 08/2016
IT Implementation SpecialistComtel Systems Inc － Sunnyvale, CA
  • Developed & implemented IT related training programs for company employees.
  • Provide feedback and consulting for products & vendors to Sales Executives.
  • Organized and maintained filing structure for documents and procedures.
  • Troubleshooting for complex system, network, and server issues.
  • IT related SMA/SSA fulfillment of upgrades, patches, and server migrations.
  • Provide assistance to service technicians, engineers, and project management.
  • Provide technical assistance to Account Executives in assessing customer needs.
  • Technical presentations to customers & business partners.
  • Conduct IT needs assessments, coordination efforts and flowcharts.
  • Coordinate with customer's IT Department, Network Engineers, Application Engineers, and Database Specialists.
  • Implement and commission system servers, applications, databases, and integrations.
  • Apply virtualization knowledge and skills/best practices for enterprise deployment.
  • Coordinate ADT/HL7 integration with Responder 5 Nurse Call System.
  • Coordinate RTLS - Versus Technology integration with Responder 5 Nurse Call.
  • Provide technical expertise and implementation of Telecenter-U broadcasting systems.
  • Provide technical assistance and implementation of CCTV and Access control systems.
06/2006 to 07/2015
President/CEOAether Technology & TechPro Source, LLC － Vacaville, CA
  • Developed & implemented proactive IT support services for multiple organizations.
  • Implemented security control measures, compliancy standards, and litigation procedures related to information technology.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and strategy plans.
  • Analyzed industry trends and compiled market research data into strategy plans.
  • Researched public perception of products and services and used information gathered to guide strategy development.
  • Analyzed market trends and the competitive landscape to understand opportunities.
  • Tested and implemented new technology resources for internal and external stakeholders.
  • Conducted regular SWOT analyses to adjust business goals and direction.
  • Provided comprehensive mitigation service of information technology 24/7/365.
  • Gathered detailed use cases and requirements through regular on-site visits.
  • Developed, marketed and sold a full range of business technology products & services.
  • Developed and evolved the consumer-facing, roadmap for server, desktop, & mobile.
  • Directed targeted marketing efforts that introduced new products and promotions.
  • Developed backup disaster recovery planning, implementation & monitoring.
  • Coached and mentored staff members, including conducting performance reviews.
  • Conducted Risk analysis and change management for IT progression of multiple organizations, and department roles.
  • Managed employees, contractors, and vendor resources in order to deliver a portfolio of solution based services for clients.
10/2001 to 05/2006
IT ManagerNational City Mortgage － Concord, CA
  • Supervised Information Technology Staff for operational support of Mortgage Banking.
  • Project Manager for automated locking system, development and implementation.
  • Network systems oversight, control, and development.
  • Designed, developed and implemented databases & website.
  • Project Manager for new branch office expansion.
  • Created innovative and intuitive product features such as lock submission and online document request.
  • Maintained and monitored the server, network and additional infrastructure.
  • Aide to Commanding General USARAK.
  • Accomplishments.
  • Received Business of the Year award in less than 5 years of operation.
  • Received the Spirit of Solano Award for contribution and community outreach.
  • Increased TechPro Source market share by 60% in just 6-8 months.
  • Designed and implemented the first broadcast email marketing campaign resulting in monthly savings over $10-15K.
  • Built an Information Technology business from initial start-up to over $500K in year 1.
  • Boosted sales by 65% by using in-depth market research to shift business focus in response to shifting customer needs and preferences.
  • Boosted project efficiency 75% by streamlining platform upgrade projects.
Education and Training
2010
MBA: Business AdministrationUniversity of PhoenixBusiness Administration
2008
Bachelor of Science: Information TechnologyInformation Technology
Microsoft Certified Professional, Silver Business Specialist & Partner Rauland-Borg, Responder 5 - Firmware and Applications Certification Rauland-Borg, Telecenter U Design & Implementation Certification Versus Technology, Advanced Technical Training Certification Arecont Vision - Megapixel Design Concepts
Skills
ASP, backup, Banking, broadcast, broadcasting, Budget, Business Development, Business Operations, Change Management, competitive, Network systems, consulting, clients, databases, Database, direction, disaster recovery planning, email, XML, features, filing, focus, Forecasting, IIS 6, Information Technology, IT support, Leadership, litigation, market research, Market Research & Analysis, market trends, marketing, market, Access, Microsoft Certified Professional, MS Exchange 2, office, SharePoint, enterprise, Network, performance reviews, presentations, Project Management, Risk analysis, Sales, servers, SQL Server 5, strategy, strategy development, Strategy Planning, technical assistance, Technical Training, training programs, Troubleshooting, upgrades, upgrade, Vision, VM, website, XHTML
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Resume Overview

Companies Worked For:

  • Quality Sound Inc
  • Comtel Systems Inc
  • Aether Technology & TechPro Source, LLC
  • National City Mortgage

School Attended

  • University of Phoenix

Job Titles Held:

  • IT Implementation Specialist
  • President/CEO
  • IT Manager

Degrees

  • MBA : Business Administration
    Bachelor of Science : Information Technology
    Microsoft Certified Professional, Silver Business Specialist & Partner Rauland-Borg, Responder 5 - Firmware and Applications Certification Rauland-Borg, Telecenter U Design & Implementation Certification Versus Technology, Advanced Technical Training Certification Arecont Vision - Megapixel Design Concepts

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