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it cloud service desk analyst resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Experienced in safeguarding valuable information and possessing a wide range of IT certifications, I am deeply aware of the significance of cybersecurity in today's digital landscape. Actively pursuing my CISSP certification to stay at the forefront of technological advancements, I thrive as a fast learner who excels under pressure. As a collaborative team player, I eagerly embrace challenges and seek to leverage my skills and expertise to fortify your organization's security posture. With a recent graduation, I bring exceptional research, technical, and problem-solving skills, coupled with a keen eye for detail and a rapid grasp of new concepts.

Skills

Technical Skills:

  • Vulnerability detection
  • Port scanning tools (e.g., Nmap, Hping)
  • DoS, DDoS, session hijacking, webserver and web application attacks, SQL injection, wireless threats detection
  • SQL injection methodology and evasion techniques
  • Web application security tools
  • SQL injection detection tools
  • Network configuration
  • Basic Python scripting
  • Basic understanding of controls and frameworks
  • Microsoft/Linux/MacOS/mobile operating systems
  • Basic PowerShell scripting
  • TCP/IP protocols
  • Hardware diagnostics
  • Technical troubleshooting
  • Automation
  • Software evaluation
  • Tracking and documentation
  • System performance assessments
  • Help desk support
  • Hardware and software repair
  • Troubleshooting network issues
  • Hardware installation and maintenance
  • Troubleshooting and diagnosis
  • Virtualization
  • System and network security
  • Agile
  • cloud technologies
  • Application administration
  • Technology best practices
  • System testing
  • AWS EC2 (Elastic Compute Cloud)
  • AWS S3 (Simple Storage Service)
  • AWS IAM (Identity and Access Management)
  • AWS CloudFormation
  • AWS CLI (Command Line Interface)
  • Azure Virtual Machines
  • Azure Storage
  • Azure Active Directory (AD)
  • Azure Resource Manager (ARM)
  • Azure PowerShell

Soft Skills:

  • Interpersonal and communication skills
  • Adaptability
  • Problem-solving skills
  • Technical aptitude
  • Attention to detail
  • Desire to learn hacking methodology concepts
  • Interpersonal skills
  • Collaborative
  • Organizational skills
  • Verbal and written communication
  • Resolving problems and incidents
  • Teamwork and collaboration
  • Issue and resolution tracking
  • dedicated
  • System performance assessment
  • Troubleshooting network issues
  • Hardware installation and maintenance
  • Troubleshooting and diagnosis
  • Technical documentation and reporting
  • collaboration
  • innovation
  • System testing
Experience
02/2021 to Current
IT Cloud Service Desk Analyst Saic Upper Marlboro, MD,
  • Implemented cloud policies, managed technology requests and maintained service availability.
  • Collaborated with architects and engineers to design networks, systems, and storage environments that reflected business needs, security specifications, and service level requirements.
  • Developed scripts to automate deployment and maintenance of public cloud resources.
  • Configured computing, networking, and security systems within the cloud environment.
08/2020 to 11/2020
Tier 2 Technical Support Technician Point Blank Enterprises City, STATE,
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Oversaw daily performance of computer systems.
12/2019 to 07/2020
Junior Network Engineer Better NOI City, STATE,
  • Active Directory/ Windows Server 2000 administration Client website DNS administration and security hardening website manual testing for content and accessibility
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Monitored system performance to promote network speed, availability and reliability.
  • Replaced faulty or damaged network hardware components to improve performance.
  • Implemented, tested, validated and maintained networking services according to solution designs.
  • Educated and trained personnel on new technologies.
Education and Training
Expected in 05/2023 to to
Courses CEH: Certified Ethical Hacking Boot Camp Training Exam CLF-C01 AWS Certified Cloud Practitioner Exam SAA-C02 AWS Certified Solutions Architect Associate CompTIA Security + Exam: AZ-900 Microsoft Azure Fundamentals Exam: AZ-104 MCA Azure Administrator Associate Exam 200-301: CCNA Implementing and Administering Cisco Solutions (ISC)2 CISSP: Certified Information Systems Security Professional Training:
The Academy of South Florida - ,
GPA:
Expected in 01/2023 to to
Associate of Science: Computer Science
Trident University International - Cypress, CA
GPA:
Expected in to to
Object-Oriented Programming in Python Network Fundamentals and Network Defense Information Security Management and Ethics:
- ,
GPA:
Expected in to to
Operating Systems and Security Ethical Hacking and Intrusion Detection Computer Ethics and Information Security Management Cloud and Security Network Administrator Program:
- ,
GPA:

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Resume Overview

School Attended

  • The Academy of South Florida
  • Trident University International

Job Titles Held:

  • IT Cloud Service Desk Analyst
  • Tier 2 Technical Support Technician
  • Junior Network Engineer

Degrees

  • Courses CEH: Certified Ethical Hacking Boot Camp Training Exam CLF-C01 AWS Certified Cloud Practitioner Exam SAA-C02 AWS Certified Solutions Architect Associate CompTIA Security + Exam: AZ-900 Microsoft Azure Fundamentals Exam: AZ-104 MCA Azure Administrator Associate Exam 200-301: CCNA Implementing and Administering Cisco Solutions (ISC)2 CISSP: Certified Information Systems Security Professional Training
  • Associate of Science
  • Object-Oriented Programming in Python Network Fundamentals and Network Defense Information Security Management and Ethics
  • Operating Systems and Security Ethical Hacking and Intrusion Detection Computer Ethics and Information Security Management Cloud and Security Network Administrator Program

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