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it business partner resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Professional Summary
Talented, ambitious & motivated business professional with a proven track record of getting results.  Active member of the General Manager's leadership team for the Environmental & Energy Solution (Homes) business ($700 million), which provides home comfort, health & awareness and air & water products to residential, commercial & OEM customers.  Diverse skill set and technical background combined with a zeal and obsession for customer experience.
Skills
  • Cross-functional leadership
  • Sound judgment and decision making
  • Digital Product Roadmaps
  • Strategic thinking
  • Strong oral and communication skills
  • Program management
  • Complex problem solving skills
  • Strong influencing skills
  • Business development
  • Agile & Waterfall methodologies
Work History
IT Business Partner, 02/2015 to Current
Alvarez & MarsalUs-Denver (Jacobs Building), CO,
  • IT leader for the Environmental & Energy Solutions Homes Business ($700 million), directing strategic programs that improve customer experience across the entire portfolio.
  • Active member of the General Manager's Leadership team.
  • Drive digital product roadmaps, integrated with standardized global platforms.
  • Coordinate closely with marketing and sales to deliver new products and services that delight our customers.  
  • Oversee multiple cross-functional teams in planning, coordinating, developing and implementing technology platforms that support a diverse portfolio of products.  
  • Proactively identify and provide functional leadership in translating business opportunities into integrated solutions across the business.
  • Collaborate with other functional leaders to set operational and strategic direction that align with business goals.
Sr Business Analyst, 02/2013 to 02/2015
Relx GroupHouston, TX,
  • Bridged business needs with solutions.
  • Primary liaison between business entities to define conceptual requirements for various projects.
  • Spearheaded technology evaluations and needs assessments to help align solutions with business initiatives.
  • Supervised interviews with key business users to collect information on business processes and user requirements.
  • Developed knowledge sharing sessions to capture “Lessons Learned” and streamline the product improvement process. 
Global Executive Care Coordinator, 09/2011 to 02/2013
Honeywell (Contract)City, STATE,
  • Provided work direction, prioritization and program leadership for a global team of 16 technicians.
  • Coordinated 24/7, day-to-day operational support and activities for the top 400 executives.
  • Maintained the highest customer satisfaction score of any service at Honeywell (9.5/10).
  • Partnered with global service owners to evaluate and recommend new technology.
  • Grew the program membership by over 50% in 14 months.




Education
BBA: Management Information Systems, Expected in to University of Minnesota - Duluth,
GPA:
FMIS Award of Excellence (Top MIS Graduate)
Accomplishments
  • Selected for the global "Top 20" leadership development program (800+ candidates).
  • Directed a $1.7 million global CPQ/eCommerce program.  83% SUS score. "Top 5" Honeywell IT project. 300%+ ROI.
  • Successfully designed and deployed a $350K channel data management system. "Top 10" business project. 250% ROI.
  • Co-Leading a complex global serialization project that will win an estimated $8 million worth of incremental revenue.
  • Successfully led and delivered a $650K global PIM platform.  "Top 5" Honeywell IT project.  

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Resume Overview

School Attended

  • University of Minnesota

Job Titles Held:

  • IT Business Partner
  • Sr Business Analyst
  • Global Executive Care Coordinator

Degrees

  • BBA

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