Telecommunications Engineer with a long track record of designing, building and maintaining small- to large-scale telephony environments. Experience identifying opportunities to make telephony architectures simpler and more efficient, leading to major cost reductions across the enterprise.
Telecommunications, IP, VoIP, Wireless, Ethernet, Optical fiber, Cabling, Troubleshooting, Software Installation, Switches, Customer Service, Broadband, Telephony, Network Design
Support all efforts to simplify and enhance the customer experience * Perform daily checks to ensure HE functionality *Maintain a clean, safe work environment / headend *Maintain awareness of network activities affecting local elements *Troubleshoot video outages *Perform network problem resolution *Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols *Validate problem descriptions and perform detailed problem diagnosis; take corrective actions to resolve network problems *Develop problem resolution procedures required to meet Network Operations (ISP) standardization and performance requirements *Coordinate testing and required documentation of emergency alert systems *Perform and properly document all required Charter Engineering and FCC mandated POP testing *Adhere to industry specific local, state, and federal regulations, as applicable *Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements *Perform HE and facility Technical Quality Assurance (TQA) inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards *Coordinate daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook *Maintain and support protocol compatibility standards, develops and implements network enhancements and makes recommendations for improvement *Work on one or more projects as a project team member, occasionally as a project team lead *Submit and executes Change Management Requests *Tech can use an MPEG analyzer to assist in troubleshooting video issues in the HE *Install and configure of the latest generation of digital satellite receive equipment including multi decrypt transcoders with MoIP and/or ASI MPTS capabilities *Monitor headend environmentals and coordinate with HVAC vendors to maintain proper system operation *Test and maintain backup power systems - to include generators, uninterruptible power supplies and DC plant Handled multiple simultaneous deployment projects against strict deadlines. Identified areas of operation that need upgraded software, voicemail, and telephone equipment.*Proficient in the use of all relevant network test equipment including spectrum analyzers, Tberd, TDR, multi-meter/voltage test equipment, VITS generators, Ethernet test equipment *Identify source of HFC network issues utilizing Pathtrak and/or Arcom CPD Hunter (this is to determine ISP or OSP related issue) *Demonstrate critical knowledge of HFC plant and CMTS/node combining design as well as working knowledge of DOCSIS protocol *Identify and install various optics related to switch and routing equipment including SFP, SFP+ and XFP *Utilize tools such as Drum, Remedy, Engineering DB, INCUR *Coordinate the installation and provide support for advanced video equipment (e.g. VOD, multiplexing, digital transport, edge QAM)
NCTI courses, SCTE courses
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