Iso Qms Program Manager resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
I am an accomplished, versatile, and innovative quality professional with strong technical abilities and a creative approach to problem solving. Program management, process education, and continual improvement through applied human factors, Lean concepts, and planned changes approach are highlights of my work. I am seeking a position where I can apply and grow my skill set to achieve business objectives, particularly in product & systems design as well as user experience.
Skills
Process Improvement and Lean Methodology
Project Coordination
User Experience
Data Analysis
Policy and Procedure Development
Document Control Management
Adult Education - Live & Virtual
Experimental Design
Remote Work
Experience
ISO QMS Program Manager - , 01/2018 - Current Advocate Aurora Health – City, STATE,
Developed and supported quality and ISO-related initiatives across large, multi-state hospital system, to support organization's strategic goals, impacting over 75,000 team members
Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency and continual improvement while maintaining a customer focus
Successful implementation of the QMS at the first corporate healthcare location in North America to receive independent ISO9001:2015 certification through DNV
Designed and implemented process specific quality software for organization and delivered proper training to all team members
Development and enforcement of vendor performance evaluation process and standards
Trained and managed over 400 internal auditors to support internal QMS auditing program
ISO Quality Consultant - , 10/2015 - 12/2017 Advocate Health Care – City, STATE,
Developed and supported initiatives related to the implementation and growth of the ISO9001 Quality Management System across the Advocate enterprise
Designed and implemented system-wide internal audits and developed subsequent corrective action plans to drive process improvement
Collaborated with hospital Quality leadership to deliver project-specific goals enhancing the QMS
Provided consultation on the ISO 9001 standards implementation to 12 Illinois hospitals
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