Iso Qms Program Manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am an accomplished, versatile, and innovative quality professional with strong technical abilities and a creative approach to problem solving. Program management, process education, and continual improvement through applied human factors, Lean concepts, and planned changes approach are highlights of my work. I am seeking a position where I can apply and grow my skill set to achieve business objectives, particularly in product & systems design as well as user experience.

  • Process Improvement and Lean Methodology
  • Project Coordination
  • User Experience
  • Data Analysis
  • Policy and Procedure Development
  • Document Control Management
  • Adult Education - Live & Virtual
  • Experimental Design
  • Remote Work
ISO QMS Program Manager - , 01/2018 - Current
Advocate Aurora Health City, STATE,
  • Developed and supported quality and ISO-related initiatives across large, multi-state hospital system, to support organization's strategic goals, impacting over 75,000 team members
  • Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency and continual improvement while maintaining a customer focus
  • Successful implementation of the QMS at the first corporate healthcare location in North America to receive independent ISO9001:2015 certification through DNV
  • Designed and implemented process specific quality software for organization and delivered proper training to all team members
  • Development and enforcement of vendor performance evaluation process and standards
  • Trained and managed over 400 internal auditors to support internal QMS auditing program
ISO Quality Consultant - , 10/2015 - 12/2017
Advocate Health Care City, STATE,
  • Developed and supported initiatives related to the implementation and growth of the ISO9001 Quality Management System across the Advocate enterprise
  • Designed and implemented system-wide internal audits and developed subsequent corrective action plans to drive process improvement
  • Collaborated with hospital Quality leadership to deliver project-specific goals enhancing the QMS
  • Provided consultation on the ISO 9001 standards implementation to 12 Illinois hospitals
Quality Engineer - , 12/2010 - 12/2014
FP International, Inc City, STATE,
  • Collaborated with quality team members and leaders to monitor conformance to quality standards
  • Managed quality control sampling and inspection for void fill, air-filled packaging products, and inflation machinery
  • Supported operations, sales, marketing, customer service, and engineering by qualifying packaging and inflation machinery platforms
  • Resolved customer complaints through collaboration with plant personnel and machinery technical analysis
  • Performed hands-on root cause evaluation to mitigate risk and to drive continuous improvement
  • Maintained ISO documents within manufacturing facilities to comply with applicable standards
  • Lead quality trainer, plant auditor, manager of lab support
Adjunct Professor - , 05/2012 - 12/2013
Governors State University City, STATE,
  • Developed and adjusted course syllabus according to curriculum and university guidelines
  • Created lesson plans and developed instructional materials covering required topics and learning objectives
  • Designed exams, lecture material and writing assignments for both in-person and virtual classroom settings
  • Sourced appropriate course materials to support variety of student learning needs and styles and deliver content in relevant, distinctive ways
  • Integrated multimedia technology in classroom instruction for well-rounded and engaging approach to instruction
  • Provided foundation for program to enhance new faculty onboarding process
Quality Engineer - , 12/2007 - 12/2010
Ecolab, Inc City, STATE,
  • Identified, tracked, and investigated quality issues in chemical processing facility
  • Performed product inspections and reported results detailing errors, failures and non-conformance
  • Provided preventive and corrective measures for implementation, documentation, and overall process improvement.
  • Implemented and managed statistical process control software for high output production line
  • Collaborated with multiple departments to optimize product quality
  • Designed and managed quality inspection processes for export goods
  • Served as ISO 9001:2008 internal auditor
Education and Training
Master of Arts: Psychology Theory - College of Education, Expected in 05/2012
Governors State University - University Park, IL,
Bachelor of Science: Biology, Expected in 05/2005
Illinois College - Jacksonville, IL,
  • Six Sigma Black Belt Healthcare Professional, MSI / 2021
  • Six Sigma Green Belt, MSI / 2021
  • Healthcare Accreditation Certification Program (HACP), CIHQ / 2020
  • Certified Professional in Healthcare Quality (CPHQ), NAHQ / 2016

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Resume Overview

School Attended

  • Governors State University
  • Illinois College

Job Titles Held:

  • ISO QMS Program Manager -
  • ISO Quality Consultant -
  • Quality Engineer -
  • Adjunct Professor -
  • Quality Engineer -


  • Master of Arts
  • Bachelor of Science

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