invoicing specialist resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Cheerful and upbeat professional with extensive history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Detail oriented professional with a proficiency in sales, collections and problem resolution.

  • Schedule mastery
  • Business development understanding
  • Product organization
  • Report creation
  • Shipping and receiving understanding
  • Multiple systems proficiency
  • Conflict mediation
  • Customer relations
  • Data evaluation
  • Call center experience
  • Inventory control
  • Inbound and outbound calling
  • Microsoft Office expertise
  • Senior leadership support
  • Customer service
  • Credit card payment processing
  • Clerical support
  • Cross-functional collaboration
  • High-energy attitude
Invoicing Specialist, 10/2019 - Current
United Rentals Katy, TX,
  • Reconciled financial accounts using Fortress and Nexus software.
  • Implemented Nexus software to improve billing efficiency and accuracy.
  • Processed invoice payments and recorded information in account database.
  • Developed strong professional rapport with vendors and clients.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Executed account updates and noted account information in company data systems.
  • Handled past due accounts, including collections and status reports.
  • Compiled financial data for and drafted billing reports to inform stakeholders.
  • Created highly organized filing system for account documents resulting in increased efficiency.
Assistant Community Director , 11/2018 - 10/2019
Hsl Asset Management Oro Valley, AZ,
  • Handled administrative tasks like preparing new contracts and managing month-end closing process.
  • Arranged safety, policy and community relations meetings with residents.
  • Walked through properties to check for violations.
  • Generated and filed accounts payable invoices with corporate office.
  • Managed 360 - unit renovation and lease up property, including collecting rent, assigning maintenance and recommending evictions.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Created and oversaw training courses focused on team and community education.
  • Partnered with Community Director to analyze overdue customer accounts and determine fees for late payment.
  • Supported department staff by performing wide range of clerical and administrative tasks.
  • Managed accounts payable functions to identify overdue accounts and initiate collection processes.
  • Reviewed credit records to evaluate customer histories.
  • Updated customer accounts with interactions, payments and personal information.
  • Gathered information and entered data into computer system.
  • Used Nexus to manage financial statements, accounts receivable, accounts payable, checks and invoices.
  • Attended training in topics such as credit management and civil court practices to maintain up-to-date knowledge.
  • Performed research and due diligence to resolve issues in timely manner.
  • Executed accounts receivable reporting enhancements and reconciliation procedures.
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Created and distributed updated customer statements.
  • Formed and sustained strategic relationships with clients.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Customer Service Specialist, 11/2016 - 10/2018
Liberty University Lynchburg, VA,
  • Recommended improvements to products and services to mitigate complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted in training and motivating new employees.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Described benefits and health plans to customers and facilitated smooth purchases.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Prepared, completed and processed customer account forms and database changes.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Documented conversations with customers to track requests, problems and solutions.
  • Handled customer complaints promptly and effectively.
  • Referred customers to business partners based on individual preferences and demographics.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
Senior Customer Service Advocate, 01/2008 - 10/2016
Unitedhealth Group Fort Worth, TX,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Assisted customers with completing quick and efficient sales transactions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Upheld privacy and security requirements established by retail and government regulatory agencies.
  • Worked with managers to develop service improvement initiatives.
  • Prepared, completed and processed customer account forms and database changes.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Established membership loyalty, executing flawless customer retail account management.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Mentored junior team members and managed employee relationships.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Education and Training
Certificate : Office Administration, Expected in 05/2003
Tacoma Community College - Tacoma, WA
Status -
Associate of Arts: Business Administration, Expected in
Clover Park Technical College - Lakewood, WA
Status -
Associate of Arts: Business Administration And Management, Expected in
Nashville State Community College - Nashville, TN
Status -

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Resume Overview

School Attended

  • Tacoma Community College
  • Clover Park Technical College
  • Nashville State Community College

Job Titles Held:

  • Invoicing Specialist
  • Assistant Community Director
  • Customer Service Specialist
  • Senior Customer Service Advocate


  • Certificate
  • Associate of Arts
  • Associate of Arts

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