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Investigative Support Branch (ISB) Technician Resume Example

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INVESTIGATIVE SUPPORT BRANCH (ISB) TECHNICIAN
Professional Summary

Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison, community, and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 10-year industry history. Extensive knowledge of the ISB technician role to include contracts related to Defense Counterintelligence Security Administration (DCSA), Office of Personnel Management (OPM): National Background Investigations Bureau (NBIB), Social Security Administration (SSA), UNI, Mojave, Federal Reserve Bank (FRB), Department of Homeland Security – Immigration and Customs Enforcement (DHS-ICE), Department of Homeland Security – Customs and Border Protection (DHS-CBP), Subject Contact Program (SCP) Project, Uncooperative Law Enforcement Agency (UNCLE) Project, and audits by Contract Compliance (CC). Works independently with little oversight.

Work History
Perspecta (KeyPoint Government Solutions) - Investigative Support Branch (ISB) TechnicianLoveland, CO01/2017 - Current
  • Monitors case assignments for multiple contracts at a time
  • Maintains portal agency listings for NBIB pertaining to record requests
  • Thorough understanding of contract processes, background investigations, and needs within the department
  • Completes military official personnel file requests and reporting using PIV card through DPRIS and AMRDEC
  • Requests documents such as DD-214, DD-Form 4, Military Orders, and NGB Form 22
  • Completes investigative interviews for public trust positions.
  • Completes law enforcement record searches through online searches or through contacting law enforcement agencies
  • Assigns law enforcement, financial, educational, and residential checks for the security clearance background investigations to a team of 60 technicians
  • Provides clear and concise reports on an issued government computer system for the purpose of determining the employment suitability of persons who require access to sensitive or classified United States Government information.
Perspecta (KeyPoint Government Solutions) - Level III Investigator Loveland, CO10/2014 - 01/2017
  • Conducted background investigations for Federal Security Clearances under the US Office of Personnel Management Contract
  • Documented criminal searches related to loss, theft, pilferage, or damage to property and incidents of fraud, narcotics use, assaults, rape, murder, robbery, and other law violations
  • Collected information related to applicants' backgrounds and interviewed persons related to cases
  • Performed investigations of alleged or suspected violations of Federal and State laws, along with local regulations
  • Conducted interviews of subjects and sources and acquired unsworn statements and information
  • Provided comprehensive written reports daily and conducted follow-up interviews on Source re-contacts and integrity concerns
  • Contacted law enforcement agencies and updated Portal with the required information for auditing purposes
  • Only member with access to request and report military records for immigration and customs
  • Performed periodic security investigations, and brought SF86 and/or SF85P up to date from initial signing of application to the time of meeting with the applicant.
Calhoun County Juvenile Probation - Juvenile Probation OfficerAnniston, AL08/2012 - 10/2014
  • Partnered with targeted support organizations, programs, and community resources as alternatives to juvenile detention.
  • Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and ensure the protection of juvenile individuals.
  • Transported juveniles between detention centers, schools, and medical institutions.
  • Conducted client needs assessments based on presented issues as well as social and restorative justice models of care.
  • Supervised caseload of 45 children in the juvenile justice system to address and support the unique needs of these clients.
  • Facilitated meetings to collaborate with community stakeholders, presiding judges, attorneys and service providers.
  • Transported and monitored offenders on probation and parole to ensure compliance with court protocols.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Created and maintained parole hearing information to keep leadership up-to-date on offender status.
US Investigations Services - Senior Investigator/Former Work Load LeaderGrove City, PA01/2006 - 08/2012
  • Planned and supervised surveillance operations
  • Trained team members in investigative techniques and policies
  • Updated documents, prepared reports and maintained case files
  • Analyzed and determined capacity and staffing needs
  • Completed reports to provide to District Manager and Team Leaders
  • Extensive knowledge of the OPM Handbook and Investigation procedures
  • Used various access control badging systems to obtain access into facilities to obtain access to secure buildings
  • Interviewed applicants for background investigations to discuss their initial background investigations, periodic security investigations, and brought SF86 and/or SF85P up to date from initial signing of application to the time of meeting with the applicant
Affiliations
  • FOP Auxiliary #4/Calhoun Women Behind the Badge - Chartered Active Member
  • Scouts of America - Volunteer
Skills
  • Commander support
  • Criminal Investigations
  • Criminal Court
  • Interviews and Interrogations
  • Protective Systems
  • Crime Prevention
  • Crisis Prevention
  • Trauma-informed investigations
  • Mental health investigations
  • Forensics
  • Leadership
  • Systems support
  • National Security
Education
08/2014Columbia Southern UniversityOrange Beach, ALMaster of Science: Criminal Justice Administration
  • Cum Laude
  • 4.0 Gpa
07/2005Jacksonville State UniversityJacksonville, ALBachelor of Science: Criminal Justice/ Forensic Investigations
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Resume Overview

Companies Worked For:

  • Perspecta (KeyPoint Government Solutions)
  • Calhoun County Juvenile Probation
  • US Investigations Services

School Attended

  • Columbia Southern University
  • Jacksonville State University

Job Titles Held:

  • Investigative Support Branch (ISB) Technician
  • Level III Investigator
  • Juvenile Probation Officer
  • Senior Investigator/Former Work Load Leader

Degrees

  • Master of Science : Criminal Justice Administration
    Bachelor of Science : Criminal Justice/ Forensic Investigations

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