investigative case manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly experienced investigative professional with an extensive criminal/civil law background, exhibiting exceptional performance and quality with nearly 30,000 hours of experience. Managed complex caseload with multiple facets of investigation, demanding analytical, detail oriented and accurate attention to detail at all levels. Providing investigative services to the highest standards, resulting in favorable outcomes.
Skills
Organization and Time management
Conflict deescalation and resolution
Customer Service
Analytical skills
Detail-oriented
Interviewing procedures and techniques
Collaboration with government and private agencies
Handling, securing and dissemination of classified, confidential and sensitive information
Recognition of behavioral indicators of mental health disturbance
Excellent verbal and written communication
Effective performance in high stress situations
Adaptable
Familiarity with National Industrial Security Program Operating Manual
Windows 10, Microsoft 365 and Microsoft Office Suite
Arizona Justice Web Interface Law Enforcement exchange portal
Maricopa County Superior Court JAX Communication exchange
Education
University of ArizonaTucson, AZ, Expected in 2007 ā āBachelor of Science:Ecology And Evolutionary Biology - GPA:
Collaborated with team members in the development of a business growth campaign, which led to dozens of new clients
Investigated hundreds of criminal cases to conclusion
Army Achievement Medal for deployment performance
Army Reserve Component Achievement Medal
Department of the Army Commendation "Best Military Unit
Letters of recognition and commendation upon request
Work History
The Travelers Companies - Investigative Case Manager Laurel, MS, 11/2019 - Current
Investigate and resolve over 150 allegations of child abuse and neglect
Increased active case load intake, while increasing case resolution rate
Assess risk and safety to determine present or impending danger
Engage family members and community partners to identify supports and resources to help children to safely remain in home
Performed removal and placement of children in least restrictive manner possible
Exhibit accountability while documenting client activity to ensure accuracy add consistency
Work with Arizona Attorney General's Office in filing petitions, detailed court reports and moving cases through legal process
Macy's, Inc. - Senior Investigator Memphis, TN, 03/2006 - 11/2019
Coordinate, manage and conduct methodical, in-depth, accurate and thorough criminal and civil investigations at federal, state, municipal and commercial levels
Meticulous, accurate documentation of interviews and investigative findings
Preparation of detailed, fact and evidence based, analytical reports, designed to survive discovery and judicial scrutiny
Substantiated validity and admissibility of evidence and preserved data integrity for court hearings
Careful documentation, handling and storage of evidentiary materials
Collaborated with federal agencies, including FBI, DEA and ATF
Questioned and consulted with subjects and witnesses for information pertaining to criminal cases
Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented all investigative findings
Kept current on all agency and state policies, rules, regulations and statutes
Conducted impartial investigations into complaints by employees
Managed team of seven employees, overseeing hiring, training, and professional growth of employees
Created plans and communicated deadlines to ensure projects were completed on time
Evolve, define, document and implement company policy and standards for investigative process
Train team members in current investigative techniques and policies
Eliminated downtime and maximized revenue by providing top project quality control
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Decreased overhead by $15,000 annually by implementing cost-saving initiatives that addressed long-standing problems
Develop, coordinate and implement company model for market expansion
Solicit new clients, provide excellent customer service, communication and coordination
Worked closely with clients to maintain optimum levels of communication to effectively and efficiently complete projects
Resolved conflicts and negotiated mutually beneficial agreements between parties
Arizona Army National Guard - Field Artillery Cannoneer City, STATE, 05/1999 - 04/2007
Held secret clearance as Non-Commissioned Officer
Set up 155mm Towed Howitzer system to contribute to successful indirect fire and direct fire support operations
Complete monthly inspections and any basic repair need to uphold strict performance standards
Maintained fire capability charts and friendly and enemy situation maps
Drove and operated heavy and light wheeled trucks and tracked vehicles
Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting
Assisted with real-time intelligence collection by conducting field reconnaissance operations
Operation Enduring Freedom (2005) - providing personal and facility security to U.S. Central Command (Forward), U.S. Special Operations Command Central (Forward) and U.S. Army Central Command (Forward), control access to and from Secure Compartmentalized Information Facility (SCIF), control Iraqi Survey Group access to and transportation of classified materials
Operation Noble Eagle (2002) - Support U.S. customs and Immigration and Naturalization Services at Arizona international border
Rodeo-Chediski Fire (2002) - support evacuation and provide security for town of Show Low
Affiliations
National Association of Legal Investigators 2018, 2019
Association of Certified Fraud Examiners, 2011, 2012
Company representative to the Pima County Bar Association, Arizona Paralegal Association, Arizona Association of Licensed Private Investigators 2014-2019
Guest speaker National Association for Legal Secretaries, 2012, 2018, 2019
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