Technically sophisticated and business-oriented professional with over 12 years of SAP experience. High focus on analytics and process driven change to improve and support inter and intradepartmental functions. Ability to make and maintain connections across departments to build agreement and drive ideas to success. Maintains focus on achieving bottom-line results while implementing investigated concepts for testing and standardization. Superior record of achieving targets based on critical customer needs.
Customer and Supplier Relations
Customer User Guides
Focus Root-Cause Analysis
Driver FMEA (Process / Design / Field Usage)
Value Stream Mapping
Inventory Service Officer06/2011
to 05/2014 Amtrak Procurement & Materials Management – Philadelphia,
Developed and implemented strategic planning and supply chain initiatives as it related to field demand.
Analyzed data to identify supply chain gaps and develop corrective action plans.
Maintained planning parameter accuracy to reduce out-of-stock occurrences to under 2%.
Worked closely with stakeholders to recommend changes to inventory planning parameters and to monitor any systematic issues with WMS or SAP.
Exceeded project goal within 8 months to reduce wheel inventory exposure by 46%.
Monitored and maintained warranty claim process for covered locomotives and repairable items.
Provided reporting for demand trends, average usage, consumption, and for blanket ordering.
Identified process inefficiencies through gap analysis.
Mapped current processes and offered recommendations for improvement.
Transaction Processing Specialist04/2010
to 06/2011 Amtrak Employee Service Center – Wilmington,
Worked closely with department assisting in development of training and user guides for SAP end-users in effective use of the new EIP system for recruitment
Provided expertise and support to field personnel and customers Helped to define and document SOPs Provides reporting for demand trends, average usage, consumption, and for blanket ordering
Maintained back-end data in SAP for Human Capital Management
Project lead on gathering transfer request paperwork from field and creating database to house info for eligible unions.
Conducted employment verifications and investigations.
Helped develop and enforce company policy and procedures relating to all phases of human resources activity.
Facilitated the criminal background check process for new hires.
Sales Account Management08/2008
to 04/2010 LyondellBasell Industries PE and PP Distribution – Newtown Square,
Accountable for order to delivery process, quality reporting, customer forecasting and material management, credit/debit processing, short-pay collection, and accounts receivable monitoring
Main account responsibilities in imports, exports, 3rd party shipments, medical customers, and distributors
Knowledge of transportation including trucking, rail, and air freight
Provided support to sales team in negotiating terms of consignment contracts with customers who leased rail yard space
Major role supporting market analysts and outside sales reps
Handled Quality Management and Assurance for department affiliation with interdepartmental groups to investigate customer notifications and complaints
Assisted on departmental procedure audits.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Trained peers and management team on internal system supports and implementation plans.
Built client relationships by acting as the liaison between the customer service and sales teams.
Contacted regular and prospective customers to solicit orders.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Goods Receipt Specialist09/2006
to 11/2006 E. I. Du Pont de Nemours DuPont AG – Wilmington,
Applied receipt of agricultural goods received to contracted warehouses
Resolved any issues or concerns pertaining to the delivery or shipping of DuPont materials
Maintained log of monthly shipping and receiving Reporting of any logistical issues
Provided monthly reporting for warehouse material.
Coordinated with freight forwarders to expedite international shipments.
Verified computations against physical count of stock.
Application & Correspondence07/2001
to 08/2004 E. I DuPont Co - Finance – Wilmington,
Posted receipts to appropriate general ledger accounts.
Monitored payments due from clients and promptly contacted clients with past due payments.
Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
Researched and resolved accounts payable discrepancies.
Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Reconciled vendor statements and handled payment complaints or discrepancies.
Bachelor of Arts: Psychology2006Arcadia University-
Lean Six Sigma Green Belt 2013
Amtrak Procurement Manual Training 2011 & 2012
University of DE Leadership in Organizations 2006:
Cost Savings Delivered cost savings project of $3.2MM with a 46% reduction in inventory Support Played major role in several testing and implementations of SAP integration of legacy systems (LBI & Amtrak) PROJECTS Operations Warranty & Serialization: Standardization of Warranty Claim Process Decommissioning of the AEM-7 AC/DC and HHP-8 Fleets: Alstom Contract and Material Planning.
Council for Supply Chain Professionals, Young Professional
American Management Association, Member
accounts receivable, Brio, contracts, credit, database, debit, delivery, forecasting, inventory, Leadership, market, materials, Access, Excel, MS Office, PowerPoint, Word, Works, Monitors, negotiating, outside sales, personnel, Procurement, Project lead, quality, Quality Management and Assurance, receiving, recruitment, reporting, sales, SAP, SAP R/3, shipping, Six Sigma, strategic planning, supply chain, transportation