Excellent verbal, written and communications skills *Team Building
Process management and execution
Strategic planning *Workflow creation and execution
Leadership & Training
Knowledge of Microsoft Office: Microsoft Power Point, Microsoft CRM, Microsoft Word, Microsoft Excel, Microsoft Access, Adobe Acrobat, Internet/Email, Citrix, Eclipse, Strata View
Proven ability to train and mentor.
Excellent time management skills.
Strong customer service orientation coupled with operational ability for strategic planning.
Sales courses, seminars and workshops.
03/2012 - Current
Time Warner Cable Media － Charlotte, NCInventory Manager
Lead, motivate, and mentor a team of six Pricing and Planning Managers and ten Account Planners across the Time Warner Cable footprint.
Consultative advisor to sales teams on competitive pricing strategies to drive inventory demand and sellout to achieve budget goals.
Drive analysis by Pricing and Planning Manager team of results against expected performance and communicate areas of improvement.
Provides training and education to Account Planners on metrics and tools to improve package building and utilizing undersold inventory.
Collaborates with operational departments such as Finance and Traffic to ensure resources are available to manage key and target accounts effectively.
Lead project teams across the TWC enterprise to establish and communicate sales policies and workflows for the Pricing and Inventory team.
Partner with sales teams to build and launch strategic packages to drive sales maximizing inventory.
Establish and communicate Key Performance Indicators for the Pricing and Planning team to keep the team and inventory initiatives on track.
Develop, streamline, and document process workflows for the operations and sales teams across the TWC footprint.
10/2009 - 03/2012
Time Warner Cable Media － Charlotte, NCSales Support Supervisor
Led and supervised a team of six Sales Assistants to support a team of 16 Account Executives for the Charlotte market.
Managed workflow and processes for the sales team by partnering with sales leadership.
Developed and implemented a sales support inbox to streamline sales support requests leading to faster turnaround times and allowing the sales team to spend more time in the field securing additional revenue.
Partnered with cross-functional teams to research, solve and prevent obstacles and issues for the sales team.
Collaborated with sales leadership and cross-functional team leadership to establish and improve best practices and processes for the sales team.
11/2005 - 10/2009
Time Warner Cable Media － Raleigh, NCAccount Executive
Managed account lists in Raleigh, Wilmington, and Charlotte markets to drive revenue and garner market share.
Partnered with local businesses to create customized multi-media marketing plans to drive revenue and products for their business.
Collaborated with cross-functional teams within Time Warner Cable to fully execute and over-deliver on client expectations.
Exceeded Annual budgets in 2006, 2007, and 2008, contributing to the success of the sales team.
05/2004 - 11/2005
Time Warner Cable Media － Raleigh, NCPromotion Specialist
Partnered with Account Executives to create and sell customized promotional opportunities for Key and Target accounts to secure incremental revenue.
Created and managed on-site promotional events for clients to drive in-store traffic and sales.
Collaborated with network representatives to drive sales and marketing opportunities on high-profile network opportunities leading to revenue growth for the sales team.
09/2003 - 05/2004
Time Warner Cable Media － Raleigh, NCNational Sales Assistant
Responsible for processing and managing national orders for all TWC markets in North and South Carolina.
Partnered with National rep firm to troubleshoot any issues with national clients in the Carolina markets.
Promoted to Promotion Specialist in May 2004.
Education and Training
University of North Carolina at Chapel HillChapel Hill, NCBachelor of Arts: Communication StudiesCommunication Studies
Adobe Acrobat, streamline, budgets, budget, Cable, Citrix, competitive, CRM, client, clients, customer service, Eclipse, Email, Finance, functional, Inventory, Team Building, leadership, team leadership, Leadership & Training, managing, marketing plans, marketing, market, mentor, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Power Point, Microsoft Word, multi-media, enterprise, network, Organizational development, policies, Pricing, pricing strategies, processes, Process management, Promotion, research, Sales, sales support, seminars, strategic, Strategic planning, time management, troubleshoot, View, Workflow, workshops, written and communications