Inventory and Fulfillment Manager Resume Example
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INVENTORY AND FULFILLMENT MANAGER
Professional Summary
Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 5 years of experience in leading organizational business units.
Skills
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Work History
Inventory and Fulfillment Manager, 01/2019 to Current
Capital Insurance Group – Phoenix , AZ
Capital Insurance Group – Phoenix , AZ
- Analyze and collect data which is used for setting inventory reorder points, preferred stock levels, demand, forecasting, and inventory turns, as well as order delivery speed.
- Reviews and approves all export transactions – end user, end use, country of destination. Manages “Red Flag” issues including embargoed countries and boycotts
- Monitor $7 million in inventory levels and collaborate with vendors to meet needs especially when vendors' supply chain is uncertain.
- Train employees to handle high-volume workloads in efficient and accurate manner.
- Work with accounting team to maintain accurate and mistake free ledger.
- Report performance metrics and cost analysis.
- Supervise material flow, storage and global order fulfillment.
- Maintain budget, assess budget data inconsistencies, monitor warehouse costs, and reduce expenses where possible.
- Lead initiatives to develop and pursue cost reduction programs within company by $500k per year.
- Oversee hiring and training of new employees.
- Lead warehouse improvement initiatives to advance operational efficiencies.
- Successfully assisted in cross-departmental projects to successfully improve company's supply chain which now services all channels of company's inventory needs nationwide.
- Used advanced planning tools to balance service, inventory and resource utilization levels.
- Prepared material/product bids by analyzing internal financial and technical data as well as researching competitor's offerings.
- Drove operational improvements which resulted in savings and improved profit margins.
Inventory and Fulfillment Supervisor, 08/2015 to 01/2019
Zones, Inc. – Portland , ME
Zones, Inc. – Portland , ME
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Completed documentation for shipments in accordance with customs rules.
- Maintained records concerning customs data for all imports and exports.
- Conducted inventory audits with over 99% accuracy following company procedures.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Trained new staff on job duties, company policies and safety procedures for rapid on-boarding.
- Kept all documentation and records accurate and up-to-date with current data to prevent errors in processing or delivery.
- Drove customer satisfaction by successfully completing all returns within one day time frame from receipt in returns receiving department.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Technical Support Supervisor, 06/2013 to 08/2015
LiveWatch Security LLC – City , STATE
LiveWatch Security LLC – City , STATE
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Was go-to expert for technical questions for tech support team.
- Helped bring call answer rate from 30-40% to over 80% due to improvements in tech resource tool for customers which allowed team members to have quicker calls without compromising customer service or satisfaction.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Technical Support Specialist, 01/2011 to 06/2013
LiveWatch Security LLC – City , STATE
LiveWatch Security LLC – City , STATE
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Recorded and maintained relevant notes for each client and work order.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Activated accounts for clients interested in new services.
Education
Master of Science: Operations Research, Expected in 12/2021
Florida Institute of Technology-Melbourne - City, State
Florida Institute of Technology-Melbourne - City, State
Bachelor of Science: Applied Business and
Technology, 05/2020
Kansas State University - City, State
Kansas State University - City, State
Dean's List Fall 2018, Spring 2019, Fall 2019
No Degree: Liberal Arts and SciencesSt Mary's College - City
High School Diploma: 05/2008
Saint Mary's Academy - City
Saint Mary's Academy - City
- Recipient of WTC Scholarship
- Recipient of K.G Moats and Sons Scholarship
- Salutatorian of 2008 Graduating Class
DISCLAIMER
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Resume Overview
School Attended
- Florida Institute of Technology-Melbourne
- Kansas State University
- St Mary's College
- Saint Mary's Academy
Job Titles Held:
- Inventory and Fulfillment Manager
- Inventory and Fulfillment Supervisor
- Technical Support Supervisor
- Technical Support Specialist
Degrees
- Master of Science : Operations Research , Expected in 12/2021
Bachelor of Science : Applied Business and Technology , 05/2020
No Degree : Liberal Arts and Sciences
High School Diploma : 05/2008
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