Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Attention to Detail
  • Ethical Codes Adherence
  • Critical Thinking
  • Translation Review
  • Oral and Written Communication
  • Staff Education
  • Interpersonal Communications
  • Decision Making
  • Performance Evaluation
  • Employee Interviewing
  • Quality Assurance
  • Employee Performance Reviews
  • Data Entry
  • Coaching and Development
  • Compliance Training
  • Microsoft Office
  • Regulatory Compliance
  • Terminology Review
  • Confidential Information Protection
Work History
Interpreter Services Coordinator, 05/2010 to Current
Rochester General Health System, ,
  • Coordinate interpreter service requests from all health system departments and practices.
  • Assess each appointment to assign appropriate interpreter services, in-person, over-the-phone, remote-video-interpreter.
  • Create educational presentations for clinical and non-clinical staff on ADA, Title VI and ACA compliance
  • Create monthly, quarterly and annual reports.
  • Completed precise translations of official documents with correct words and phrasing.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Created spreadsheets using Microsoft Excel for , monthly, quarterly and yearly reporting.
  • Offer friendly and efficient service to patients , handle challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Carried out day-day-day duties accurately and efficiently.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Case Technician, 05/2004 to 08/2009
Our Lady Of The Lake Regional Medical CenterYoungsville, LA,
  • Prepare case notes/files for supervisor review.
  • Prepare reimbursement applications and reports for Medicaid and Social Security billing.
  • Attend and prepare community meetings as well as interdepartmental meetings.
  • Completed database queries and generated reports.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Referred families to shelters, alternative housing, legal resources and educational programs.
  • Assisted applicants in coordinating and referring to other appropriate social service agencies.
  • Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
  • Conducted applicant interviews and determined eligibility for public assistance programs.
Case Manager, 12/2001 to 04/2004
Salinas Valley Memorial Healthcare System, ,
  • Complete intake process and make determination for program participation.
  • Maintain records, documents and complete monthly progress reports.
  • Conduct community meetings with other agencies.
  • Advocate for clients in housing court with judges, landlord attorney and court mediators.
  • Present in grant request meetings.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Assisted and accompanied clients to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Provided safety planning, crisis intervention, and case management to clients.
Manager , 09/1998 to 09/2001
Capital OneCopiague, NY,
  • Approved regular payroll submissions for employees.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
Bachelor Of Arts: History, Expected in 2010
University of Massachusetts - Lowell - Lowell, MA
Associates : Liberal Arts And General Studies, Expected in 05/1999
Middlesex Community College - Bedford - Bedford, MA
  • Medical Interpreter Certificate , Cross Cultural Communications System

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School Attended

  • University of Massachusetts - Lowell
  • Middlesex Community College - Bedford

Job Titles Held:

  • Interpreter Services Coordinator
  • Case Technician
  • Case Manager
  • Manager


  • Bachelor Of Arts
  • Associates

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