International Customer Service Representative Resume Example
Love this resume?Build Your Own Now
INTERNATIONAL CUSTOMER SERVICE REPRESENTATIVE
Summary
- Energetic Aministration with over 10 years experience in high-level executive support roles. Organized and professional.
- Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.
- Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
- Energetic and reliable Office Manager skilled with working with a diverse group of people.
Highlights
|
|
Accomplishments
Calendaring
- Planned all meetings and travel for CEO.
Scheduling
- Scheduling training, processing paperwork.
Research
- Investigated and analyzed client complaints to identify and resolve issues.
Data Organization
- Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports.
Multitasking
- Demonstrated proficiencies in e-mail, fax.
Customer, Clients Assistance
- Assisted customer, clients with application for their needs.
- Worked diligently completed all assigned tasks, working overtime as needed.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Administration
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Reporting
- Maintained status reports to provide management with updated information for client projects.
Training
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Experience
International Customer Service RepresentativeJan 2012 to Jan 2014
Hunter Engineering Company － El Monte , CA
Hunter Engineering Company － El Monte , CA
- International customer service, translator and interpreter.
- Accomplishments.
- Customer service and customer relations experience,.
- Forwarder freight experience.
- Successfully managed the activities of team members in multiple locations.
- Created training manuals targeted at resolving even the most difficult customer issues
- Monitored the daily activities of customer support teams.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Provided detailed monthly departmental reports and updates to senior management.
- Addressed negative customer feedback immediately.
- Addressed website inquiries per day, converting into renewal customers.
- Managed quality communication, customer support and product representation for each client.
TOUR OPERATING MANAGERApr 2010 to Apr 2012
ASIAWORLD TOURISt CO;LTD － City , STATE
ASIAWORLD TOURISt CO;LTD － City , STATE
Created and booked reservations.
Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
Inbound and Outbound Tour Operator.
Customer service.
International customer relations.
Managed accounting operations, accounting close, account reporting and reconciliations.
Evaluated accounting requirements during discovery meetings withpotential clients
Performed financial statement.
BUSINESS OWNERApr 2003 to Jan 2010
B.E.S.T CO; LTD － City , STATE
B.E.S.T CO; LTD － City , STATE
Foreign trading, Real estate, Tourism , Investment consultant management, Customer relations, Marketing , Business Administration, Operation Management, Customer Relations, Customer Services, Human Resource Management.
Education
BEAUTY 2014SBS broadcasting Academy Beauty school － City, SOUTH KOREA
Cosmetology training
PRO- MAKE UP ARTIST CERTIFICATE: Academic Achievement Award
Coursework in Marketing and Communications.
Coursework in Business and Management.
Nail Technician training.
Makeup Application seminar
Spa treatments training
Broadcasting coursework.
Arts and Entertainment
Course on Skin Diseases and Disorders
Management coursework.
Advanced Cosmetic Chemistry coursework
2010
Undergraduate degree, English2003Ho Chi Minh city Open University － City, VIET NAMEnglish Translation, Interpreter, Business, Tourism, Office, Educational Psychology, American Culture& Literature, Western Civilization, Human Resourse, Sociology.
Associate of Arts, Beauty and Esthetics2014Korea Pro Make Up Job Intetchange Association － City, South Korea
Stage and Broadcasting
make up Artist Certificate
Professional Make up Artist
Certificate
Cosmetology
training
& PRO-
MAKE UP ARTIST CERTIFICATE:
Academic Achievement Award
& Coursework
in Marketing and Communications.
& Coursework
in Business and Management.
& Nail
Technician training.
& Makeup
Application seminar
& Spa
treatments training
& Broadcasting
coursework.
& Arts
and Entertainment
& Course
on Skin Diseases and Disorders
& Management
coursework.
& Advanced
Cosmetic Chemistry coursework
Associate of Arts, Beauty2014Korea Make up Artist Association － City, South Korea
Stage and Broadcasting make up Artist
CertificateProfessional Make up Artist Certificate
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Clear contact info
- Typos
Resume Overview
School Attended
- SBS broadcasting Academy Beauty school
- Ho Chi Minh city Open University
- Korea Pro Make Up Job Intetchange Association
- Korea Make up Artist Association
Job Titles Held:
- International Customer Service Representative
- TOUR OPERATING MANAGER
- BUSINESS OWNER
Degrees
- BEAUTY 2014
2010
Undergraduate degree , English 2003
Associate of Arts , Beauty and Esthetics 2014
Associate of Arts , Beauty 2014
Similar Resumes
