International Customer Service Representative Resume Example Company Name

INTERNATIONAL CUSTOMER SERVICE REPRESENTATIVE

Summary

Energetic Aministration with over 10 years experience in high-level executive support roles. Organized and professional.
Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Energetic and reliable Office Manager skilled with working with a diverse group of people.

Highlights

Strong communicator
Detail-oriented
Excellent interpersonal skills
Team player
Strategic planner
Meticulous attention to detail
Results-oriented
Self-directed
Time management
Professional and mature
Strong problem solver
Resourceful
Business writing

Schedule management
Travel administration
Self-starter
Microsoft Office proficiency
Excel spreadsheets
Advanced MS Office Suite knowledge
Mail management
Schedule management
Report analysis
Staff motivation
Employee training and development
Problem resolution

Accomplishments

Calendaring

Planned all meetings and travel for CEO.

Scheduling

Scheduling training, processing paperwork.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports.

Multitasking

Demonstrated proficiencies in e-mail, fax.

Customer, Clients Assistance

Assisted customer, clients with application for their needs.
Worked diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

Maintained status reports to provide management with updated information for client projects.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Experience

International Customer Service RepresentativeJan 2012 to Jan 2014
Company Name － City, State

International customer service, translator and interpreter.
Accomplishments.
Customer service and customer relations experience,.
Forwarder freight experience.
Successfully managed the activities of team members in multiple locations.
Created training manuals targeted at resolving even the most difficult customer issues
Monitored the daily activities of customer support teams.
Developed, implemented and monitored programs to maximize customer satisfaction.
Provided detailed monthly departmental reports and updates to senior management.
Addressed negative customer feedback immediately.
Addressed website inquiries per day, converting into renewal customers.
Managed quality communication, customer support and product representation for each client.

TOUR OPERATING MANAGERApr 2010 to Apr 2012
Company Name － City, State

Created and booked reservations.

Issued travel and hotel vouchers for passengers on overbooked and canceled flights.

Inbound and Outbound Tour Operator.

Customer service.

International customer relations.

Managed accounting operations, accounting close, account reporting and reconciliations.

Evaluated accounting requirements during discovery meetings with potential clients

Performed financial statement.

BUSINESS OWNERApr 2003 to Jan 2010
Company Name － City, State

Foreign trading, Real estate, Tourism , Investment consultant management, Customer relations, Marketing , Business Administration, Operation Management, Customer Relations, Customer Services, Human Resource Management.

Education

BEAUTY 2014SBS broadcasting Academy Beauty school － City, SOUTH KOREA

Cosmetology training

PRO- MAKE UP ARTIST CERTIFICATE: Academic Achievement Award

Coursework in Marketing and Communications.

Coursework in Business and Management.

Nail Technician training.

Makeup Application seminar

Spa treatments training

Broadcasting coursework.

Arts and Entertainment

Course on Skin Diseases and Disorders

Management coursework.

Advanced Cosmetic Chemistry coursework

2010

Undergraduate degree, English2003Ho Chi Minh city Open University － City, VIET NAMEnglish Translation, Interpreter, Business, Tourism, Office, Educational Psychology, American Culture& Literature, Western Civilization, Human Resourse, Sociology.

Associate of Arts, Beauty and Esthetics2014Korea Pro Make Up Job Intetchange Association － City, South Korea

Stage and Broadcasting make up Artist Certificate

Professional Make up Artist Certificate

Cosmetology training & PRO- MAKE UP ARTIST CERTIFICATE:

Academic Achievement Award & Coursework in Marketing and Communications. & Coursework in Business and Management. & Nail Technician training. & Makeup Application seminar & Spa treatments training & Broadcasting coursework. & Arts and Entertainment & Course on Skin Diseases and Disorders & Management coursework. & Advanced Cosmetic Chemistry coursework

Associate of Arts, Beauty2014Korea Make up Artist Association － City, South Korea

Stage and Broadcasting make up Artist

CertificateProfessional Make up Artist Certificate

Resume Overview

School Attended

SBS broadcasting Academy Beauty school
Ho Chi Minh city Open University
Korea Pro Make Up Job Intetchange Association
Korea Make up Artist Association

Job Titles Held:

International Customer Service Representative
TOUR OPERATING MANAGER
BUSINESS OWNER

Degrees

BEAUTY 2014
2010
Undergraduate degree , English 2003
Associate of Arts , Beauty and Esthetics 2014
Associate of Arts , Beauty 2014

International Customer Service Representative Resume Example

Resume Score: 100%

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