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Internal Control Specialist Resume Example

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INTERNAL CONTROL SPECIALIST
Summary

Internal Control Specialist and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to identify risk and operation issues. Strategic planning with flexiblity for changes.

Highlights
  • Excellent time management skills
  • Detail-oriented
  • Excellent work ethic
  • Strong interpersonal skills
  • Reliable
  • Energetic
  • People-oriented
Experience
First Citizens Bank Raleigh, NC Internal Control Specialist 11/2006 to 01/2013
  • Risk Management/Audits Performs internal control functions for multiple branches, identifying breakdowns, communicating results, and recommending corrective actions to address gaps.
  • Intentionally develops an individualized network of resources and contacts to be able to better and more quickly address specific situations Provides not only short-term corrective actions to address findings, but also proactive solutions that enable longer-term continuous improvement of processes Manages the improvement process, to ensure that corrective actions are taken in a thorough and timely manner Manages multiple projects, in different stages, at one time.
  • Provides accountability to branch personnel concerning commitments to corrective actions, and escalates noncompliance when appropriate and necessary.

Identified inefficiencies and made recommendations for process improvements.
Nationwide Insurance Durham, NC Life and Property Agent 11/1996 to 03/2001
  • Property and life agent.
  • Dealt directly with customers to create automotive and home accounts, commercial and life policies.
  • Researched the validity of claims.
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Pursued continuing education and training programs to continue professional development.
  • Presented and clearly explained insurance policy options to clients based on their needs and goals.
Central Carolina Bank and Trust Company Cary, NC Customer Service Representative 03/1994 to 10/1996
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Resolved product/policy issues and shared benefits of new technology.
  • Executed branch audits comprising all ATM disputes, teller discrepancies, etc.
  • and implemented action plans to resolve the issues.
  • Responsible for communicating results of audits to the main office and handling all correspondence with customers involved in financial disputes with the bank including check kitting, overdrafts and other policy violations.
Enterprise National Bank Sarasota, FL Customer Service Representative 01/1992 to 03/1994
  • Account activity, including problem-solving and opening of new accounts.
  • Auditor of tellers, vault, and cash items at branch level.
  • Negotiate cash items and safe deposit box billings.
Home Savings of America Buena Park, CA Chief Teller 09/1988 to 07/1992
  • Mentored, coached and trained 26 team members.
  • Identified inefficiencies and made recommendations for process improvements.
Education
Bachelors of Arts: Psychology 1988 Biola University, La Mirada, CA
Associates of Arts: Psychology 1983 Northwestern Michigan College, Traverse City, MI
Additional Information


  • Hope Community Church - children's ministry coordinator and volunteer 1994-present

  • Helped establish security measures for children aged birth - 5th grade (600+ children in a church population of 3,000+), including creation of a computerized child registration.

  • Training of other volunteers to establish access guidelines to the children.
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Resume Overview

Companies Worked For:

  • First Citizens Bank
  • Nationwide Insurance
  • Central Carolina Bank and Trust Company
  • Enterprise National Bank
  • Home Savings of America

School Attended

  • Biola University
  • Northwestern Michigan College

Job Titles Held:

  • Internal Control Specialist
  • Life and Property Agent
  • Customer Service Representative
  • Chief Teller

Degrees

  • Bachelors of Arts : Psychology 1988
    Associates of Arts : Psychology 1983

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