Internal Control Specialist Resume Example First Citizens Bank

INTERNAL CONTROL SPECIALIST

Summary

Internal Control Specialist and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to identify risk and operation issues. Strategic planning with flexiblity for changes.

Highlights

Excellent time management skills
Detail-oriented
Excellent work ethic
Strong interpersonal skills

Reliable
Energetic
People-oriented

Experience

First Citizens BankRaleigh, NCInternal Control Specialist11/2006 to 01/2013

Risk Management/Audits Performs internal control functions for multiple branches, identifying breakdowns, communicating results, and recommending corrective actions to address gaps.
Intentionally develops an individualized network of resources and contacts to be able to better and more quickly address specific situations Provides not only short-term corrective actions to address findings, but also proactive solutions that enable longer-term continuous improvement of processes Manages the improvement process, to ensure that corrective actions are taken in a thorough and timely manner Manages multiple projects, in different stages, at one time.
Provides accountability to branch personnel concerning commitments to corrective actions, and escalates noncompliance when appropriate and necessary.

Identified inefficiencies and made recommendations for process improvements.

Nationwide InsuranceDurham, NCLife and Property Agent11/1996 to 03/2001

Property and life agent.
Dealt directly with customers to create automotive and home accounts, commercial and life policies.
Researched the validity of claims.
Processed applications, payments, corrections, endorsements and cancellations.
Pursued continuing education and training programs to continue professional development.
Presented and clearly explained insurance policy options to clients based on their needs and goals.

Central Carolina Bank and Trust CompanyCary, NCCustomer Service Representative03/1994 to 10/1996

Guaranteed positive customer experiences and resolved all customer complaints.
Resolved product/policy issues and shared benefits of new technology.
Executed branch audits comprising all ATM disputes, teller discrepancies, etc.
and implemented action plans to resolve the issues.
Responsible for communicating results of audits to the main office and handling all correspondence with customers involved in financial disputes with the bank including check kitting, overdrafts and other policy violations.

Enterprise National BankSarasota, FLCustomer Service Representative01/1992 to 03/1994

Account activity, including problem-solving and opening of new accounts.
Auditor of tellers, vault, and cash items at branch level.
Negotiate cash items and safe deposit box billings.

Home Savings of AmericaBuena Park, CAChief Teller09/1988 to 07/1992

Mentored, coached and trained 26 team members.
Identified inefficiencies and made recommendations for process improvements.

Education

Bachelors of Arts:Psychology1988Biola University, La Mirada, CA

Associates of Arts:Psychology1983Northwestern Michigan College, Traverse City, MI

Additional Information

Hope Community Church - children's ministry coordinator and volunteer 1994-present

Helped establish security measures for children aged birth - 5th grade (600+ children in a church population of 3,000+), including creation of a computerized child registration.

Training of other volunteers to establish access guidelines to the children.

Resume Overview

Companies Worked For:

First Citizens Bank
Nationwide Insurance
Central Carolina Bank and Trust Company
Enterprise National Bank
Home Savings of America

School Attended

Biola University
Northwestern Michigan College

Job Titles Held:

Internal Control Specialist
Life and Property Agent
Customer Service Representative
Chief Teller

Degrees

Bachelors of Arts : Psychology 1988
Associates of Arts : Psychology 1983

Internal Control Specialist Resume Example

Resume Score: 70%

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