A conscientious, professional, self starter with over 20 years of experience. Provide through and skillful support to department managers and teams while effectively prioritizing and multi tasking.
Internal Account Representative February 2011 to December 2012
Investigate, organize, interpret and prepare appropriate responses for customer related matters.
Compile information and prepare various reports by utilizing the MAS200 database Input new dealerships into MAS200 Process Month end and weekly Account Reconciliation Process Client Fees and Refunds checks via MAS200 and update Excel spreadsheets Helps decide content, formulate copy, and ensure accuracy in the preparation of written materials Exercise independent judgment Act as liaison between multiple departments to ensure client satisfaction and facilitate effective production Maintains the confidentiality of the office and represents the organization in a professional manner Effectively maintain 500+ Auto Dealer accounts including AutoNation, Lithia and Total Warranty Service Adjust, cancel and re-rate contracts in WLS Create batches in WLS for activation of new business contracts Maintain quality working relationship with clients, TWG personal, Agents and consumers Ensure functionality and accuracy of Web Based Resources by testing Resource DRS and TWG Connect Participate in testing of new products in WLS Prioritize workload to meet monthly departmental goals and objective Ensure proper billing, payment, and accuracy of contract submissions Ensure FESC Q-Cert contract are uploaded and activate in WLS.
Credit and GAP Claims Analyst January 2008 to February 2011THE WARRANTY GROUP
Answered calls assisting with customer and client inquiries.
Provided verbal and written feedback to claimants, beneficiaries, medical providers, and creditors Delivered thorough explanation of financial contract language, terms and conditions Reviewed participant claims for adherence to applicable laws and regulations Evaluated contractual, medical, and other pertinent documentation in order to determine liability on claims Prepared correspondence to participants for payment or denial of claims Proactively identified issues and communicated to immediate supervisor to avoid potential delays.
Client Implementation Specialist January 2008 to CurrentThe Warranty Group
Set-up and maintain dealer accounts Create and modify fee structure for dealer accounts Act as the primary point of contract for all aspects of the relationship with the for Field Agents, Sale Representatives and dealerships Facilitate quarterly/semi-annual production reports Track, document and create cases for all customer product request, inquiries and resolutions through Salesforce Resolve customer complaints and concerns by investigate problems bydevelop solutions and mange through to resolution Fulfill requests from marketing staff and selling clients involving marketing materials, supplies and forms Provide access to company data base for Field Agents, Internal,External Customersand Dealerships Coordinate with Underwriting, Premium and Regulatory Affairs to complete special request for new products and resolve issues.
Troubleshoot and resolve accounting issues Work autonomously as well as support Marketing Administrator Test Implementation of new product for dealerships.
Claims Assistant II DEARBORN NATIONAL November 1991 to January 2008
Filing and purging closed disability/life claims Input claimant medical information into Docsql for distribution to claims examiners within 2 day standard Sort and fax documents for claims staff Retrieve and input contractual information into Docsql Contact policyholders and claimants regarding incomplete documentation Compose letters to insured and policy holders Order and track supplies Complete EAS check request Update, create and track Waiver of Premium via excel spreadsheet for month end reports.
Education and Training
Associate of Applied Science : Business ManagementHarold Washington College － Chicago, ILBusiness Management
Completed FSM Class Recognized by management as Employee of the monthCoursework: Leadership and Time ManagementChosen as testing lead on high profile Account Distribution Project and Deployment of new system in Salesforce ADDITIONAL INFORMATION Completed FSM Class Recognized by management as Employee of the month Coursework: Leadership and Time Management Chosen as testing lead on high profile Account Distribution Project.