I am a recent graduate from Bloomsburg University unto which my bachelors degree specializes in both criminal justice and sociology. I have specialized in communication and relationship-building skills while effectively maintaining professionalism. I have adapted to many different schedules in order to appeal to all of the organizations that I was a part of while also meeting my quotas for work and my education. I have impeccable time-management and can adapt to any circumstance given. I am ready to take on new challenges and will make sure that my contributions contribute to the greater good.
I Maintained all client and employee areas in good working order and with adequate supplies. Developed and deepened relationships with fellow staff members to enhance team collaboration. I also Followed standard admissions procedures and documentation requirements for all client intakes. While working in the field, I documented behavioral incidents thoroughly to keep accurate records. When faced with face to face sessions I was able to cultivate relationships with clients, discussing ways to help improve overall health while alleviating self-harm practices. With every case that I was assigned, I communicated with clients and families in a professional and respectful manner, effectively building lasting relationships. Throughout the various many clients I have come into contact with, I communicated with clients regarding continuing care and medications and discussed treatment plans with family members and guardians.
During my time within this position I completed daily client rounds and tracked client progress. Educated clients on important behavioral skills, including coping, communication, and the redirection of current behavioral habits. I followed standard admissions procedures and documentation requirements for all client intakes. I also collaborated with the multidisciplinary team to determine effective treatment plans for the specific cases I was assigned. I utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy all while managing a caseload of multiple sessions weekly using various types of approaches. I revised treatment plans in consultation with clinical psychiatrist based on patient progress.
I Responded to inquiries and room requests made online, by phone or email and arranged special accommodations for guests to maintain optimal satisfaction. I collaborated with housekeeping and maintenance staff to address and mitigate facility issues. I also managed customer complaints and rectified issues to complete satisfaction. I computed guest billings and posted charges to room accounts, verified and collected client payments, and addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement. I fielded customer complaints and rectified issues. Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety. I trained newly hired employees on front desk procedures and business operations and welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
During this internship I witnessed what the daily job of being a police officer entails. I took part in ride alongs with the police chief on his daily runs around his jurisdiction. I also learned the routines that were done on a daily basis in the office as well as scheduling procedures for the other officers. This internship provided me experience in the field of policing that professors can't effectively teach in a classroom setting.
I managed the intramural games that were taken place at the University of Bloomsburg. I efficiently tracked the progress of each game, the number of teams that were present, as well as the number of players that were present. I assisted the head of the intramural office with processing the correct scores and outcomes in order to keep the leagues well maintained.
I supervised over the pools that I was scheduled to work. During this time I worked to improve safety and maximize patron compliance. I examined the water and chemical levels on a daily basis as well as put in orders for equipment that needed to be replaced. In order to keep the pool as safe as possible I enforced the rules and regulations. I monitored daily pool activities and contacted emergency personnel and provided aid while waiting for further assistance.
I provided customers with professional and polite support for sales and service needs. I calculated pricing and applied discounts while using store policy algorithm. I applied strong problem-solving and interpersonal skills to resolve conflicts with customers that were conflicted with their shopping experience or product satisfaction. I built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. I applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
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