Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Detail-oriented Interior Designer skilled in use of color and texture. Adds personal touches that customize each room in unique and eye-catching ways.

  • Graphic presentations
  • Color and material application
  • Active listening
  • Critical thinking
Interior Designer, 01/2014 - Current
Bhdp Architecture Columbus, OH,
  • Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
  • Visited home sites when necessary to assess and fulfill customer needs.
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Reviewed project costs, budgets and adherence to schedules.
  • Assisted clients successfully by choosing furnishings consistent with preferences and budget.
  • Maintained accurate specifications for each project.
  • Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
  • Developed interior design concepts and prepared interior systems and finishes.
  • Researched concepts and followed industry trends to provide knowledgeable insight to clients.
  • Implemented client needs from schematic design to construction document phase and installation.
  • Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
  • Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
  • Designed specialized projects, including nighclubs and office spaces for ergonomic corporate interiors.
Insurance Brokerage Manager, 05/2008 - 01/2014
Glacier Bancorp Boise, ID,
  • Created processes to achieve cost reductions, improve productivity and enhance service levels.
  • Analyzed and adjusted to market conditions to drive brokerage firm net revenue.
  • Built positive carrier partnerships and oversaw compliance with service standards.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Articulated growth objectives and operating plans.
  • Established budgets and strategic business plans for daily operations.
  • Enhanced financial performance metrics by networking to create successful and sustainable relationships.
  • Led banking tasks, business administration and financial decision-making to ensure first-class client services.
  • Maintained current and accurate cash balances for all programs, departments and projects.
  • Verified accuracy of accounting disbursements such as payroll and vendor payments.
  • Oversaw preparation of corporate balance sheets, income statements and other financial reports.
  • Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
  • Managed contract administration, including maintaining files, validating codes and monitoring reporting.
  • Negotiated contract terms and rates with banking institutions to increase profitability.
  • Produced monthly and quarterly sales tax reports for each jurisdiction, prepared commissions and monitored bi-weekly payroll administration.
Daycare Provider/Owner/Operator, 04/2005 - 04/2008
Cottage Hills Daycare City, STATE,
  • Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
  • Recorded children's growth, behavior and development, monitoring changes to discuss with parents or guardians.
  • Established and enforced modern educational standards to support student needs.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Customer Service Manager, 11/2002 - 04/2004
Nordstrom Rack City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Created training manuals targeted at resolving simple and difficult customer issues.
Education and Training
Associate of Arts: Business, Expected in 05/2001
American River College - Sacramento, CA

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Job Titles Held:

  • Interior Designer
  • Insurance Brokerage Manager
  • Daycare Provider/Owner/Operator
  • Customer Service Manager


  • Associate of Arts

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