Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Detail-oriented Interior Designer skilled in use of color and texture. Adds personal touches that customize each room in unique and eye-catching ways.
Skills
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Experience
Interior Designer, 01/2014 - Current
Bhdp Architecture – Columbus, OH,
Bhdp Architecture – Columbus, OH,
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Visited home sites when necessary to assess and fulfill customer needs.
- Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
- Reviewed project costs, budgets and adherence to schedules.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Maintained accurate specifications for each project.
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
- Developed interior design concepts and prepared interior systems and finishes.
- Researched concepts and followed industry trends to provide knowledgeable insight to clients.
- Implemented client needs from schematic design to construction document phase and installation.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
- Designed specialized projects, including nighclubs and office spaces for ergonomic corporate interiors.
Insurance Brokerage Manager, 05/2008 - 01/2014
Glacier Bancorp – Boise, ID,
Glacier Bancorp – Boise, ID,
- Created processes to achieve cost reductions, improve productivity and enhance service levels.
- Analyzed and adjusted to market conditions to drive brokerage firm net revenue.
- Built positive carrier partnerships and oversaw compliance with service standards.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Articulated growth objectives and operating plans.
- Established budgets and strategic business plans for daily operations.
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
- Led banking tasks, business administration and financial decision-making to ensure first-class client services.
- Maintained current and accurate cash balances for all programs, departments and projects.
- Verified accuracy of accounting disbursements such as payroll and vendor payments.
- Oversaw preparation of corporate balance sheets, income statements and other financial reports.
- Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
- Managed contract administration, including maintaining files, validating codes and monitoring reporting.
- Negotiated contract terms and rates with banking institutions to increase profitability.
- Produced monthly and quarterly sales tax reports for each jurisdiction, prepared commissions and monitored bi-weekly payroll administration.
Daycare Provider/Owner/Operator, 04/2005 - 04/2008
Cottage Hills Daycare – City, STATE,
Cottage Hills Daycare – City, STATE,
- Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
- Recorded children's growth, behavior and development, monitoring changes to discuss with parents or guardians.
- Established and enforced modern educational standards to support student needs.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Customer Service Manager, 11/2002 - 04/2004
Nordstrom Rack – City, STATE,
Nordstrom Rack – City, STATE,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Created training manuals targeted at resolving simple and difficult customer issues.
Education and Training
Associate of Arts: Business, Expected in 05/2001
American River College - Sacramento, CA
American River College - Sacramento, CA
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School Attended
- American River College
Job Titles Held:
- Interior Designer
- Insurance Brokerage Manager
- Daycare Provider/Owner/Operator
- Customer Service Manager
Degrees
- Associate of Arts
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