interim home preservation junior specialist resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Interim Home Preservation Junior Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel through dedication to team and business success. Knowledgeable about training employees, optimizing procedures and de-escalating challenging situations with a calm and professional approach, while keeping customers as number 1 priority.

  • Spanish Translating/Transcribing
  • Rapport
  • Relationship development
  • Project organization
  • Research and reporting
  • Team management
  • Problem resolution
  • Professional telephone demeanor
Work History
Interim Home Preservation Junior Specialist, 09/2020 - Current
Midwestone Financial Group, Inc. Stillwater, MN,
  • Assisted inbound and outbound calls to understands and advise mortgage customers of available solutions to resolve mortgage delinquencies during Covid 19 Pandemic. Assisting on average 10-15 customers daily.
  • Develop comprehensive knowledge of loss mitigation processes and procedures to recommend solutions to maintain home ownership, including modifications, repayment plans or other short term retention options.
  • Communicated with borrowers, decision, current status, workout options, timelines, coordination touch points, and borrower obligations through forbearance and post forbearance process.
Personal Banker, 07/2017 - 03/2020
Truist Financial Corporation Asheville, NC,
  • Building lifelong relationships with both consumer and business customers to determine what is important by asking questions to uncover their objectives and help reach financial goals.
  • Maintained high degree of organization and detail while working on multiple projects in team or sole setting.
  • Wells Fargo at Work and Business proponent creating innovative financial solutions to meet customer needs and provide competitive edge, by visiting local businesses with 1-20 employees to promote financial literacy and awareness.
  • Developed 8 performing tellers, leading to increased branch efficiency and positive customer feedback.
Bank Teller, 07/2015 - 07/2017
Ntt America Omaha, NE,
  • Valuing what’s right/correct for customers by creating rapport to find and assess needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches for 16-25 customer on daily basis.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Intern: Grading in Spanish , 08/2014 - 05/2015
University Of Idaho City, STATE,
  • Took attendance, graded assignments and maintained records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Assigned grades for coursework and tests using answer key, recorded results and informed professor of performance.
  • Supported classroom activities, including tutoring, grading homework and reviewing exams for 1st to 4th year university students.
Trio Spanish Tutor, 08/2014 - 05/2015
University Of Idaho City, STATE,
  • Tutored intermediate to advanced Spanish
  • Provided tutoring for over 15 students at University and high school classrooms helping increase average test score of 89%
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Offered complete instructional support for students unable to attend regular classes.
C.A.M.P. Spanish/Math Tutor, 08/2011 - 05/2013
University Of Idaho City, STATE,
  • Tutored math and Spanish concepts in caring and encouraging environment to help 1st and 2nd year college students thrive and learn.
  • Designed individual math and Spanish tutoring program for students with comprehensive lesson plans, exams and final projects to showcase grasp of material.
  • Tutored 12 students per week in private sessions by providing detailed lesson plans, assessing students progress and communicating with professors and students about outcomes.
Transcribing/Translations Intern, 08/2010 - 05/2011
University Of Idaho City, STATE,
  • Provided translations and interpretations for Microsoft, working with graduate students pertaining to water projects from South America
  • Listened to 2 hours of Spanish audio per day to develop translation into English transcripts for use of graduated student and professor thesis projects.
  • Conferred with 3 other subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately.
Intern, 04/2010 - 08/2010
USDA Forest Service City, STATE,
  • Assisted Biologist in tracking endangered Pileated Wood Pecker nesting sites, keeping physical files and digitized records organized for easy updating and retrieval by authorized personnel.
  • Worked in group environment maintaining trails and watersheds with Hydrologist in preparation for flood hazards , timber cuts and fire prevention.
  • Educated landowners and land users about conservation needs, program resources and best-fit plant species within 100 mile radius of Payette National Forest
Bachelor of Science: Sociology, Expected in 05/2015
University Of Idaho - Idaho ,
Status -
Bachelor of Arts: Spanish, Expected in 05/2015
University Of Idaho - Idaho ,
Status -
Study Abroad Program : Sociology/Spanish, Expected in 05/2014
Universidad Michoacana De San Nicolas De Hidalgo - Michoacán, Mexico ,
Status -

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Resume Overview

School Attended

  • University Of Idaho
  • University Of Idaho
  • Universidad Michoacana De San Nicolas De Hidalgo

Job Titles Held:

  • Interim Home Preservation Junior Specialist
  • Personal Banker
  • Bank Teller
  • Intern: Grading in Spanish
  • Trio Spanish Tutor
  • C.A.M.P. Spanish/Math Tutor
  • Transcribing/Translations Intern
  • Intern


  • Bachelor of Science
  • Bachelor of Arts
  • Study Abroad Program

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