Resourceful customer experience innovator and skilled change catalyst. Experienced technology oriented leader with global field service and contact center experience in a variety of industries. Master communicator with a proven record of developing and implementing global service operational strategies, processes, technical support teams, and advanced technologies generating fanatical customer loyalty and delivering world-class customer experiences. Specialized in building cross-functional teams leveraging corporate resources and emerging technologies to improve efficiency, increase customer satisfaction, motivate employees, and create new revenue streams. Detailed metric and statistical analyst. Skilled in translating data into actionable change with successful results
Customer operations senior management for a $500M national communication technology company.
Retained by this non-profit organization in the education space and tasked with bringing a Salesforce CRM based software application product to market.
$150M Global radiation monitoring equipment and services company In the healthcare and utilities markets.
Outsourced contact center delivering a full suite of customer centric support and services to various clients.
Delivered contracted services specialized in enhancing the customer experience of service and support oriented businesses.
$100M manufacturer of golf course monitoring systems integrating GPS, Wi-Fi, & control software globally.
customer satisfaction, Customer service, customer support, delivery, directing, direction, documentation, hiring, HR, innovation, team building, leadership, logistics, marketing, mentoring, organizational, personnel, problem solver, processes, product development, profit, quality, QA, reporting, sales, sales management, Salesforce CRM, staff development, staffing, statistical analysis, surveys, team player, technical support
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