Highly organized and detail-oriented Billing Staff with more than 9 years experience supplying thorough, organized administrative support to 3 senior executives. Technically-adept Billing Staff with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations for top executives.
Advanced problem solving skills
Exceptional time management
Managing tight deadlines
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Interconnect and Roaming Billing Staff, 01/2008 to 08/2014 Telecel S.A. – Paraguay
Produced monthly reports using advanced Excel spreadsheet functions.
Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Communicated with domestic and overseas offices to arrange contracts revisions.
Compiled quarterly projection reports, spreadsheets and organizational charts to improve office organization.
Improved timing of billing for partners by ensuring the systems were configured correctly.
Followed internal procedures for change management, incident management and escalation.
Assigned tasks to associates, staffed projects, tracked progress and updated managers and partners as necessary.
Diagnosed, troubleshot and resolved rating and billing system problems.
Established specifications and coordinated production with software companies.
Programmer / Analyst, 05/2005 to 12/2007 Lothar S.A. – Paraguay
Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Diagnosed, troubleshot and resolved system problems.
Gathered requirements and performed gap analysis through design workshops with users.
Assessed, defined and document scope of projects.
Resolved or escalated problem tickets to resolve user issues.
Wrote on Java and C++ using Netbeans.
Analyzed and designed relational databases using Oracle.
Cashier, 01/2004 to 02/2005 Community Store – Tokyo, Japan
Greeted customers promptly.
Received customer payments.
Assisted customers in selecting items based on needs.
Reported security and service incidents to management.
Collected and stored coupons.
Assisted on sales floor as needed to maintain service standards.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Examined merchandise to verify that it was correctly priced and displayed.
Bachelor of Science: Computer Science, 2011 National University of Asuncion - Paraguay
Associate of Science: Internet Programming, 2005 Tokyo Technical College - Tokyo, Japan