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Intelligence Specialist Resume Example

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INTELLIGENCE SPECIALIST
Summary

I am a highly trained individual boasting a career involved in reviewing accounts and uncovering issues. With over five years of relevant experience, I am confident in my ability to assess the situation, determine risk levels and communicate effectively with clients and internal personnel.

Skills
  • Project Organization
  • Relationship dDvelopment
  • Process Improvement
  • Research Proficiency
  • Team and Strategy Development
  • Customer Service and Communication
  • Business Operations
  • Problem Resolution
  • Supervision
  • MS Office
  • Google Suite
  • Lexis Nexis
  • Casper
  • ROCC
  • Mainframe
  • Innovis
  • Hogan
  • ICOMS
  • Experian
  • CSG
  • Outlook Express
  • Sequal
  • Case management and workflows
  • Lotus Notes
Experience
Intelligence Specialist, Company Name, January 2015-CurrentCity, State
  • Screen, research, analyze, and interpret all-source intelligence information, including Counterintelligence / Human Intelligence (CI/HUMINT), regional analysis, and political analysis, for classified area of responsibility in order to produce detailed written analytical products.
  • Identify information gaps and potential threats by evaluating relevance and accuracy of gathered information using various analytical methodologies and intelligence database systems.
  • Disseminate warning and threat analysis and brief executive and senior management on actionable intelligence contingencies on a daily basis.
  • Update extensive intelligence databases, systems, and mechanisms for sharing relevant intelligence information to support ongoing and planned projects.
  • Lead technical development and strategic implementation of various new intelligence initiatives.
Assistant Property Manager, Company Name, June 2019-September 2020City, State
  • Process rent payments and property dues.
  • Inquire about late payments and assists in handling any eviction issues.
  • Interview new prospective tenants and gives tours of property.
  • Process applications, conducts credit checks and calls references.
  • Distribute and collect leases and ensure that all required legal documents are signed.
  • Address and promptly resolve questions, requests, and complaints from tenants.
  • Create and distribute marketing materials for the property management company.
  • Inspect property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants.
  • Attend to necessary repairs and maintenance.
  • Assist in hiring a grounds crew and other staff necessary for the upkeep of the property.
  • Manage budgets and accounts.
  • Report any problems or issues to property manager.
  • Manage records and files of current tenants.
  • Respond to emergency maintenance or safety calls.
Senior Fraud Analyst, Company Name, January 2018-June 2019City, State
  • Monitor real time queues and identify high risk orders within the portfolio.
  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
  • Identify fraudulent orders and cancel them from further processing.
  • Record transactions accurately, and keep clients informed about transactions.
  • Monitor customer and order logs to identify unauthorized orders and fraudulent accounts.
  • Ensure confidentiality of all information collected during investigation.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
Fraud Specialist, Company Name, August 2014-January 2018City, State
  • Work with all lines of business to provide creative and effective solutions to complex issues.
  • Review and provide feedback for credits, adjustments, fraud and performance.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Complete follow-up/follow-through with assignments and resolution.
  • Negotiate with customers in regards to bills, adjustments, financial arrangements and "outside the box" solutions.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices, such as handset exchanges and upgrade returns.
  • Peer mentor other representatives to help increase performance for the company.
  • Schedule team building activities, team "fun days" and organize calendar of events for the month.
Education and Training
Bachelor of SciencePsychology & Criminal Justice, , Missouri Western State University, , CityExpected in May 2021
TS/SCI Clearance Counterintelligence DoD Experience , , United States Navy, , CityOctober 2015
High School DiplomaLee's Summit North High School, , CityStateMay 2014
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Resume Overview

School Attended

  • Missouri Western State University
  • United States Navy
  • Lee's Summit North High School

Job Titles Held:

  • Intelligence Specialist
  • Assistant Property Manager
  • Senior Fraud Analyst
  • Fraud Specialist

Degrees

  • Bachelor of Science
    TS/SCI Clearance
    High School Diploma

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