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Integration Service Manager Resume Example

Resume Score: 90%

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INTEGRATION SERVICE MANAGER
Executive Profile

Senior software product development manager/ Technical program manager 25+ years of experience.

Skill Highlights

  • Technical project Management
  • Project Planning
  • Quality Management
  • Matrix Management
  • Software Development management
  • Product Development

  • C
  • C++
  • SDLC
  • Agile
  • Waterfall
  • SQL
  • JIRA
  • Scrum Master
  • Six sigma GB
  • PMP
  • ITIL
  • BPM
Core Accomplishments

Integration Service Manager -Fidelity Investment Merrimack NH

60+ services deployed successfully on time which resulted in total client satisfaction.

IT-Director, Workflow Solutions & Implementations, Iron Mountain Boston, MA

Managed a group of 22 engineers in multi International sites to develop a new workflow architecture and design to replace the old system to improve performance, reliability, quality, ease of use for all clients and call centers.

Senior Technical Software project Manager PAREXEL, Lowell, MA

Managed multiple eClinical projects to interface various EDC systems to PAREXEL's CTMS for global access by clients such as patients, physicians, pharmaceutical companies, CROs and GROs for participation in various drug trails.

Senior Technical Software project Manager Phaseforward, Waltham, MA

Project managed several pharmaceutical drug trials hosted in various international sites.

Software project Manager Nuance Burlington MA

Managed and lead a team of software engineers in multi international sites to design and develop a Health care system for physicians to be able to prescribe and create medical records electronically that was integrated with imaging systems and could be accessed globally.

Principal Technical Specialist/Software Manager Schneider Electric Andover, MA

Managed and led the design and development of several network cards for mid range to high level PLCs for robotics and automation systems.

Senior Software Development manager- Switch Software Lucent Westford, MA

Managed and led the design and development of several network cards for Lucent Switches.

Director Software Development-Wireless Networks BCGI Woburn, MA

Managed the design and development of wireless cards for prepaid calling systems.

Network Architect /Technical Lead Voice Mail Systems, Comverse Network Systems, Andover, MA

Managed and led a team of 35 engineers such as Architects, Firmware and GUI developers for next generation of voice mail systems. 


Professional Experience
Integration Service Manager01/2014 to 04/2015Fidelity Institutional TechnologyMerrimack, NH

Managed the project and deployment of services such as BPM, API, IFP, and SSO products for requesting clients and third party vendors providing clients and vendors with the ability to establish a secure and reliable access to the products, services, and data offered by Fidelity Institutional.

IT-Director Workflow Solutions01/2013 to 01/2014Iron MountainBoston, MA
  • Led a team of 22 engineers onshore/offshore, leveraging IBM Business Process Management BPM) to create a workflow application for customer care agents at Iron Mountain's call centers.
  • Offered SaaS solutions for automatic updates and easier administration for global accessibility.
Senior Technical Software Project Manager01/2009 to 01/2012PAREXELLowell, MA
  • Led multiple SW development projects for interfacing various EDC (Electronic Data Collection) systems to PAREXEL's Impact Harmony CTMS (Clinical Trial Management System) for Pharmaceuticals.
  • Managed the first phase of EDC system utilizing PegaSystem BPM workflow solution, leveraging ESB (Electronic System Bus) to communicate with Impact Harmony CTMS. This is a customized centralized Rules based global system with complex web design to accommodate clients such as patients, physicians, pharmaceutical entities, medical device manufactures and GROs, CROs to participate in a drug study trial or a medical device evaluation.
Senior Technical Software Project Manager01/2008 to 01/2009Oracle Phase ForwardWaltham, MA
  • Led multiple project implementations with particular focus on delivering Life Science solutions for Pharmaceutical, Biotechnology, Medical Devices, CRO's, and Academic & Public Health. As the Primary interface with client and Project manager, communicated project status, budget, scope, time lines, and issues assuring process compliance with all regulatory requirements and Phase Forward procedural mandates.
Senior Technical Software Project Manager01/2007 to 01/2008NuanceBurlington, MA
  • Managed a multi-site team to deliver PowerScribe workstation 5.0 Leveraging Dragon (Speech Recognition System) as an IVR, integrated with with imaging systems such as X-Ray machines to help the Healthcare professionals create medical reports electronically that could be accessed globally.
Principal Technical Specialist / Software Manager01/2003 to 01/2007Schneider ElectricAndover, MA
  • Led a group of 6 Firmware & Hardware engineers in multi international sites to develop an Ethernet card to control motors for high voltage applications.
  • Led a group of 10 Firmware engineers in multi international sites developing code (C++, VxWorks) for Midrange PLCs to remotely control robots.
  • Led a group of 7 FW and Web engineers to develop code for high end PLCs to remotely control Robots.
Director Software Development-Wireless 01/2000 to 01/2001BCGIWoburn, MA
  • Led a team of 20 engineers onshore/offshore to design and develop software for wireless network (based on SS7 protocol) and mobile virtual network operators to manage their billing and payment processes as well as back-office (call center) functions.
Senior Software Development ManagerLucent TechnologiesWestford, MA

Managed/ Led a group of 25 engineer on design and development of device-driver software of 4 network cards for Lucent CBX500 and GX550 switches (ATM & Frame Relay, PSOS/VXworks with IOM such as T1, E1, DS3, OC3, OC12, and OC48).

Network Architect /Technical Lead01/1996 to 01/2000Comverse Network SystemsWakefield, MA
  • Led team of up to 35 Device Driver, Application, and GUI engineers to design a new voice mail system.
  • Interacted directly with customers such as Bell Atlantic, MCI, Hansol (Malaysia), and Panafon (Greece) to coordinate product delivery.
  • Managed and lead as many as 5 simultaneous projects.
  • Including build & release and code review, platform software design & development, codes restructuring to create object oriented software for clarity and reusability.
  • Led architecture, design and development of a network card using SS7 Signaling, SNMP, and Voice Node Application for our new voice mail system.
  • Coordinated work between QA engineers, Product and Project Managers, Operation, Release Engineering and Field Engineering to bring our product from concept to release.
Education
Master of Science: Electrical EngineeringUniversity of MassachusettsLowell, MAElectrical Engineering
Bachelor of Science: Electrical EngineeringOklahoma UniversityNorman, OK, USA
MS System Engineering Completion CertificateClark UniversityNorman, MA, USA
Oracle Data Base Development & Administration Completion CertificateClark UniversityNorman, MA, USA
Select One: Six SigmaNew HorizonNorman, NH, USA
Skills

Software Development Management

Technical Project Management

Six Sigma GB

Agile Project management

ITIL

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Fidelity Institutional Technology
  • Iron Mountain
  • PAREXEL
  • Oracle Phase Forward
  • Nuance
  • Schneider Electric
  • BCGI
  • Lucent Technologies
  • Comverse Network Systems

School Attended

  • University of Massachusetts
  • Oklahoma University
  • Clark University
  • New Horizon

Job Titles Held:

  • Integration Service Manager
  • IT-Director Workflow Solutions
  • Senior Technical Software Project Manager
  • Principal Technical Specialist / Software Manager
  • Director Software Development-Wireless
  • Senior Software Development Manager
  • Network Architect /Technical Lead

Degrees

  • Master of Science : Electrical Engineering
    Bachelor of Science : Electrical Engineering
    MS System Engineering Completion Certificate
    Oracle Data Base Development & Administration Completion Certificate
    Select One : Six Sigma

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