Integration Service Manager Resume Example

• Led a team of 22 engineers onshore/offshore, leveraging IBM Business Process Management BPM) to create a workflow application for customer care agents at Iron Mountain's call centers.
• Offered SaaS solutions for automatic updates and easier administration for global accessibility.

• Led multiple SW development projects for interfacing various EDC (Electronic Data Collection) systems to PAREXEL's Impact Harmony CTMS (Clinical Trial Management System) for Pharmaceuticals.
• Managed the first phase of EDC system utilizing PegaSystem BPM workflow solution, leveraging ESB (Electronic System Bus) to communicate with Impact Harmony CTMS. This is a customized centralized Rules based global system with complex web design to accommodate clients such as patients, physicians, pharmaceutical entities, medical device manufactures and GROs, CROs to participate in a drug study trial or a medical device evaluation.

• Led multiple project implementations with particular focus on delivering Life Science solutions for Pharmaceutical, Biotechnology, Medical Devices, CRO's, and Academic & Public Health. As the Primary interface with client and Project manager, communicated project status, budget, scope, time lines, and issues assuring process compliance with all regulatory requirements and Phase Forward procedural mandates.

• Managed a multi-site team to deliver PowerScribe workstation 5.0 Leveraging Dragon (Speech Recognition System) as an IVR, integrated with with imaging systems such as X-Ray machines to help the Healthcare professionals create medical reports electronically that could be accessed globally.

• Led a group of 6 Firmware & Hardware engineers in multi international sites to develop an Ethernet card to control motors for high voltage applications.
• Led a group of 10 Firmware engineers in multi international sites developing code (C++, VxWorks) for Midrange PLCs to remotely control robots.
• Led a group of 7 FW and Web engineers to develop code for high end PLCs to remotely control Robots.

• Led a team of 20 engineers onshore/offshore to design and develop software for wireless network (based on SS7 protocol) and mobile virtual network operators to manage their billing and payment processes as well as back-office (call center) functions.

Managed/ Led a group of 25 engineer on design and development of device-driver software of 4 network cards for Lucent CBX500 and GX550 switches (ATM & Frame Relay, PSOS/VXworks with IOM such as T1, E1, DS3, OC3, OC12, and OC48).

• Led team of up to 35 Device Driver, Application, and GUI engineers to design a new voice mail system.
• Interacted directly with customers such as Bell Atlantic, MCI, Hansol (Malaysia), and Panafon (Greece) to coordinate product delivery.
• Managed and lead as many as 5 simultaneous projects.
• Including build & release and code review, platform software design & development, codes restructuring to create object oriented software for clarity and reusability.
• Led architecture, design and development of a network card using SS7 Signaling, SNMP, and Voice Node Application for our new voice mail system.
• Coordinated work between QA engineers, Product and Project Managers, Operation, Release Engineering and Field Engineering to bring our product from concept to release.