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Summary
Team-oriented individual with strong guest service experience. Adept at learning new concepts, working well under pressure with minimal supervision, and skilled in communication and problem solving. Enthusiastic, eager, and prepared to help an organization excel.
Experience
06/2021 to CurrentSales AgentAaa Of Southern California | Jamestown, NY,
Explained features and advantages of Medicare Advantage health plans to promote sales.
Offered each customer top-notch, personal service to boost sales and
Developed a close rate of 42% with the minimum requirement being 15% as a company mandate.
08/2019 to 03/2021Roving Property ManagerAvalon Bay | Tysons Corner, VA,
The Roving Property Manager took me round the country where I was responsible for fixing low tenant occupancy at struggling Dominium apartment communities. Once on the ground in multiple markets, I tracked low occupancy origins by conducting onsite inspections of make ready units, property amenities, and overall curb appeal, as well as secret shopping competitors. Once in the office, e recommendations and created an action plan to raise occupancy to the accepted level. Typical starting occupancy percentage was 80%. After action plan implementation, occupancy would be 95%. If needed, leasing training for onsite leasing staff was developed and implemented based on observation of staff KPIs used to determine any weak points in leasing systems and behaviors. Other responsibilities included applying action plans for maintenance order back log completion, file audits, balance due notification and collection, and delinquency reduction,and renewals.
09/2018 to 08/2019Intake SpecialistAspirus | Iron Mountain, MI,
As an intake specialist with Morgan & Morgan, I am the first contact for potential clients of the firm who are seeking legal representation for legal matters. IT was my task to render the free consultation to determine if the potential client's legal inquiry was indeed a matter that the firm is able to assist with.
10/2016 to 04/2018Account Manager 1Rr Donnelley & Sons | Quakertown, PA,
At the Account Manager 1 position with Staples, my main task was to grow accounts through building and maintaining great relationships with business decision makers with consultative sales. My daily tasks consist of various customer service tasks with a focus on business contact and product sales. During my time as an AM1, I was the AM1 company wide in facilities sales. This helped to earn me a promotion ato facilities specialist.
10/2014 to 04/2016Store ManagerSonepar Usa | Harrisonburg, VA,
I was responsible for meeting a daily store sales budgets. I was also responsible for inventory control, guest services, and store cleanliness. Outside of my personal sales goals, it was my responsibility to create a motivating and empowering environment for my team to be as successful as possible.
07/2014 to 09/2014AgentIqor | Richardson, TX,
I had the privilege of helping families develop protections programs specially
created based on individual family needs through relationship building with
clients and their families.
09/2013 to 02/2014Account ExecutiveCorcentric | Omaha, NE,
During my time with CBS Outdoor, I gained valuable skills in my first experience with outside sales. In the highly competitive business world, reaching a target audience is the name of the game. I was instrumental in helping a number of local Orlando business solve their problem of gaining maximum exposure in the highly competitive market.
05/2011 to 02/2013Leasing ConsultantOakleaf Village Of Raleigh | Marysville, WA,
As a leasing consultant, I came to learn how fulfilling it is to positively impact the lives of others. While with Equity residential, I was staffed at property as the only leasing consultant. It was there that I learned the importance of relationship building and time management. I learned that a genuine smile and a sincere desire to serve can move mountains. My responsibilities included, sales, marketing, and property administration. I was also part of a team that through gaining great relationships with the community residents, took the property from a "C" rating by our company to an "A" rating with a 98% resident satisfaction rating from a 71% rating.
04/2010 to 11/2010Leasing ConsultantPalms Associates, Llc | Morrisville, NC,
It was there that I was first exposed to relationship building as a cornerstone of success in the customer service industry. While employed at Picerne, I worked in the low income housing market. It was there that my skills in time management and organization were tested as the tax credit housing industry is administration where detail orientation was the key to survival..
Education
Expected in 2009Bachelor of Science | Hospitality ManagementUniversity of Central Florida , Orlando, FL, GPA:
Additional Information
Life Health,and Annuities License holder. Registered with the Florida Department of Financial Services. License #W207019
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