Intake Compliance Officer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seasoned compliance professional well-versed in policy development, training management and reporting. Well-organized and systematic with excellent communication and planning abilities. Looking for challenging position in fast-paced environment.

Fantastic critical thinker with great memory and ability to efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information.

Skilled at litigation support and keeping detailed records.

  • Fulbright Scholarship
  • Employee of the Year
  • Victims Law Advocate of the Year
  • Trained and mentored over 125
  • Supervised team of 78 staff members.
  • Investigations skills
  • Document review
  • Investigation tactics
  • Data verification
  • Troubleshooting
  • Supervision
  • Data presentation skills
  • Computer Proficient
  • Policy analysis
  • Federal and state regulations
Work History
BoeingSeattle, WA,
  • Counseled committees and department heads regarding compliance risks and standards.
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Improved company policies and standards to outline ethical, safe and efficient procedures.
  • Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing.
  • Scheduled and conducted evaluations of company policies, procedures and internal control structures.
Legal Administrator, 04/2007 to 09/2018
Dfcu FinancialPlymouth, MI,
  • Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.
  • Provided administrative support and research for civil litigation and civil proceedings.
  • Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
  • Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.
  • Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
  • Collected and prepared pre-trial discoveries, records and evidence, including interviews of witnesses, clients and law enforcement.
  • Created interrogatory documents and requests for admissions, document productions, examinations and inspections.
  • Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
Dallas Victims CenterCity, STATE,
  • Liaised with members of justice system on behalf of client.
  • Developed safety plans to meet victims' assessment of need.
  • Supported victims, family members and witnesses through various systems including law enforcement, healthcare, and social services.
  • Accompanied clients to court to clarify processes and procedures.
  • Established treatment plans with short- and long-term goals.
  • Collected statistical data and updated documentation to maintain client records.
  • Constructed referral list of agencies and community resources for victims' to provide aftercare services.
  • Documented data and completed accurate updates to case records.
  • Developed rapport to create safe and trusting environment for care.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Worked to improve and enhance patient lives through effective and compassionate care.
Credit Card Specialist, 07/1995 to 01/2000
Capitol One Card ServicesCity, STATE,
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Performed credit reviews on corporations to assess financial conditions.
  • Made decisions and recommendations about extending lines of credit.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Masters Of Criminal Justice : Criminal Science, Expected in
Southern Methodist University - Dallas, TX
Bachelor Of Biology : Microbiology And Immunology, Expected in
Duke University/ Trinity School Of Medicine - Durham, NC,

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Resume Overview

School Attended

  • Southern Methodist University
  • Duke University/ Trinity School Of Medicine

Job Titles Held:

  • Legal Administrator
  • Credit Card Specialist


  • Masters Of Criminal Justice
  • Bachelor Of Biology

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