insurance customer service specialist resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales, insurance, public relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Courteous with Strong Service Mindset
Client Relations Skills
Operational Efficiency
Efficient and Detail-Oriented
Data Entry and Maintenance
Customer Account Management
Calm and Professional Under Pressure
Quality Assurance Evaluation
Responding to Difficult Customers
Call Documentation
Upbeat and Positive Personality
Understanding Customer Needs
Work History
12/2020 to 08/2022Insurance Customer Service SpecialistTransport Corporation Of America, Inc. | Dallas, TX,
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Documented customer contact in Connect to maintain record of customer interactions and elevate quality of service.
Verified and updated customer contact details in Citrix Net Scape to build and maintain accurate customer database.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
Maintained current product knowledge to meet customer needs and increase sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
08/2020 to 12/2020Temp WorkerMckee Foods Corp. | Stuarts Draft, VA,
Loaded, unloaded and moved material to and from storage and production areas.
Maintained work areas by cleaning and straightening for maximum productivity and safety.
Restocked items on shelves and bins to keep inventory available.
Performed general housekeeping and cleaning tasks.
Adhered to company policies, safety procedures and performance standards.
Produced parts and assemblies quickly and efficiently within tolerances.
Verified documentation and condition of freight to assure quality standards were achieved.
Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Gathered, organized and input information into digital database.
Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Observed packing operations to verify conformance to specifications.
Sent to different companies to perform duties depending of the customer demands and needs.
02/2019 to 08/2020Customer Service SpecialistAAA Utah | City, STATE,
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Resolved concerns with products or services to help with retention and drive sales.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Answered average of 50-60 calls per day, addressing customer inquiries, solving problems and providing product information
Recorded product or service failure complaints and notified appropriate departments.
Maintained financial accounts by processing customer adjustments.
02/2017 to 02/2019Production AssociateSavers Thrift Store | City, STATE,
Organized work to meet demanding production goals.
Inspected final products to assess compliance with quality standards and established tolerances.
Supported current production needs by moving items between equipment, conveyors and staging areas.
Took on additional shifts during peak work periods to keep projects on schedule.
Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Took part in company-offered training sessions to improve skills and knowledge.
Education
Expected in to to | Business Administration And ManagementIndependence University, Salt Lake City, UT, GPA:
Expected in to to High School Diploma | Littlefield High School, Littlefield, TXGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.