insurance customer service specialist resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Excellent Interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Service-focused representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Skills
Planning and Organization
People-oriented
Business development and planning
Exceptional time management skills
Detail-oriented
Conflict Resolution
Company Policy Adherence
Work History
Insurance Customer Service Specialist, 06/2020 to Current Menzies Aviation – Dfw Airport, TX,
Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
Documented customer contact in QQ to maintain record of customer interactions and elevate quality of service.
Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Passenger Service Agent, 12/2019 to 04/2020 Thermo Fisher Scientific Inc. – Chicago, IL,
Used Amadeus to prepare pre-departure and post-departure reports and passenger manifests.
Operated PA system to make announcements regarding flight activity.
Verified identification and travel documents to efficiently board passengers for on-time departure.
Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Drove team revenue totals by bringing in over $1000000 in sales
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 89%
Adapted sales techniques to specific clients and promoted products based on individualized client needs
Collected and processed payments
Identified client needs, built relationships and overcame objections to drive sales
Managed route planning and travel schedule
Trained and mentored new sales representatives
Submitted and tracked orders
Educated customers on product and service details and information
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Educated customers how to use company systems, complete forms and obtain desired services
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
Promoted available products and services to customers during service, account management and order calls
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Conferred with customers about concerns with products or services to resolve problems and drive sales
Restaurant Supervisor, 01/2014 to 09/2016 Ad Haetzem Express – City, STATE,
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
Ensured continuous provision of impeccable services
Effectively scheduled and distributed work assignments in alignment with operational and customer needs
Monitored performance to ensure adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction
Organized implementation of new banners, displays, and menus
Rapidly identified and diplomatically addressed complaints to ensure high levels of satisfaction and loyalty
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
Created, managed and executed business plan and communicated company vision and objectives to motivate teams
Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications
Strengthened inventory processes to balance supply needs with budget and space limitations
Education
: , Expected in to 4-40 Customer Representative License - Miami, FL, GPA:
High School Diploma: , Expected in 06/2013 to Ramla Lod Ort High School - Ramla, Center District GPA:
Accomplishments
Supervised team of over 50 staff members
Used Microsoft Excel to develop inventory tracking spreadsheets
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