insurance customer service representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking an opportunity to use my 20 years of Customer Service experience to further enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work.

  • Data Entry
  • Microsoft Office products: Outlook, Excel, Word
  • Ability to type 40+ WPM
  • Ability to 10-key
  • Exemplary customer service
  • Solid problem-solving skills
  • Ability to effectively communicate with co-workers and leadership
  • Record Sorting and Filing
  • Verbal and Written Communication
  • Reliable and Punctual
  • Organization and Prioritization
  • Product and Materials Sorting
Aircraft Attendant, 05/2023 - 06/2023
Kemper Sebastopol, MS,
  • Effectively and safely performed select basic C17/KC135/KC46 Airplane General, (APG) tasks along with problem solving, interpersonal relationships, communicative skills, safety, and general maintenance procedures. Adjust, set up, and operate servicing equipment. Serviced landing gear struts, hydraulic accumulators, and oxygen converters and proficient with hydraulic and pneumatic principles concerning the behavior of liquids and gases utilized in servicing equipment. Met, guided, and directed aircraft to designated parking areas, securing aircraft while in parked positions, and serviced engine oil and hydraulic fluid of a variety of assigned and transient aircraft. Configured and operated a variety of aerospace grounding equipment (AGE) such as auxiliary power units, air start units, auxiliary heating and cooling units, deicers, and nitrogen carts. Routinely understands and followed written and oral instructions. Utilize constant situational awareness to ensure safe working environment by following the methods and practices of AFMAN 91-203, AFI 91-202, MOI 21-008, and OSHA standards 29 CFR.
Insurance Customer Service Representative, 03/2012 - Current
Wells Fargo Spring, TX,
  • Responsible for offering information and advice pertaining to insurance coverage on home and auto insurance policies
  • Review and process data pertaining to new customers and claims
  • Prepare plans for new or existing insurance policies through the use of various insurance carrier programs
  • Skillfully resolve disputes between the servicing agent and client
  • Tasks include processing and updating applications through
  • AMS360, filing of policies, sending and receiving email in Outlook on a daily basis, answering phone calls, taking insurance premium payments, handling mail, investigating and recommending claim actions, and updating insurance records.
Waitress/Cashier, 01/2000 - 02/2020
Jackson County Memorial Hospital City, STATE,
  • Responsible for taking customer food orders and answering any questions they may have
  • Always ensuring customer satisfaction in delivering quality service experience by making sure they received their food in a timely manner and correct
  • Process payments for food and drink orders, taking orders by phone, and sanitize tables when customers have left.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Coordinated inventory, stocking and ordering of supplies.
  • Verified receipt of incoming materials and verified accuracy of items received for restaurant.
Account Resolution Representative, 04/2005 - 07/2011
Walmart City, STATE,
  • Provide administrative support in the Patient Accounting Department, specializing in
  • Motor Vehicle and Workers Compensation claims
  • Responsible for ensuring claims were billed timely and processed accurately for maximum hospital reimbursement
  • Thoroughly research and appeal any insurance payment denials within timely filing allowances set forth by the insurance provider
  • Review HMO and PPO contractual adjustments keyed to accounts for accuracy
  • Assist patients in person or by telephone to resolve issues and questions associated with their account balances
  • Maintain account balance accuracy, and minimize account dormancy by creating and reviewing outgoing correspondence for procedural and grammatical accuracy, conformance with administrative requirements, and factual correctness
  • Use word processing software to create, copy, edit, store, retrieve, and print forms, memos, and letters and lengthy reports; use existing database or spreadsheet software to create, enter, revise, sort or calculate, and retrieve data for reports.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
Front End Team Associate, 03/23/20 - 02/22/23
Company Name City, State,
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Participated in physical inventory counts to keep information accurate and current.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Inspected stock items, discarding defective products and reporting damages to supervisors.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Education and Training
Certified Insurance Service Representative (CISR): , Expected in 09/2021
- ,
Status -
State of Oklahoma Property & Casualty License: , Expected in 10/2013
. - ,
Status -

Specialized Annual Continual Education requirements:

o Ethics

o Legislative

o Producer General

o Earthquake

High School diploma: , Expected in 05/2000
Altus High School - Altus, OK
Status -
Spanish :
Negotiated :

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Resume Overview

School Attended

  • .
  • Altus High School

Job Titles Held:

  • Aircraft Attendant
  • Insurance Customer Service Representative
  • Waitress/Cashier
  • Account Resolution Representative
  • Front End Team Associate


  • Certified Insurance Service Representative (CISR)
  • State of Oklahoma Property & Casualty License
  • High School diploma

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