insurance customer service representative resume example

• Leveraged sales expertise to promote products and capitalize on upsell opportunities.
• Resolved concerns with products or services to help with retention and drive sales.
• Communicated with clients regarding account services, statements, and balances.
• Maintained and managed customer files and databases.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Navigated multiple computer systems and applications to find information.
• Assisted call-in customers with questions and orders.
• Logged call information and solutions provided into internal database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Analyzed customer feedback for process improvements to achieve long-term business objectives.
• Coordinated timely responses to online customer communication and researched complex issues.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Implemented and developed customer service training processes.
• Responded proactively and positively to rapid change.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
• Investigated and resolved customer inquiries and complaints quickly.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
• Collaborated with colleagues to implement best practices across department and exceed team goals.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
• Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
• Implemented automated office systems, optimizing client and data communications as well as records management.
• Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
• Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
• Strengthened quality controls to enhance revenue and control downtime.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Maintained consistent record of completing projects in accordance with schedule and budget requirements.
• Responded to clients' questions, issues and complaints and found appropriate solutions when needed.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Increased efficiency and team productivity by promoting operational best practices.
• Recorded product or service failure complaints and notified appropriate departments.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Assisted customers with opening accounts and signing up for new services.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Resolved concerns with products or services to help with retention and drive sales.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Maintained and managed customer files and databases.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Developed customer service improvement initiatives to decrease customer wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Collected and analyzed customer information to prepare product or service reports.
• Responded to customer requests for products, services and company information.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Recorded account information to open new customer accounts.
• Updated account information to maintain customer records.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Recommended products to customers, thoroughly explaining details.
• Processed customer adjustments to maintain financial accounts.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.

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• Responded to customer requests for products, services and company information.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended products to customers, thoroughly explaining details.
• Collected and analyzed customer information to prepare product or service reports.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Processed customer adjustments to maintain financial accounts.
• Recorded account information to open new customer accounts.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Trained staff on operating procedures and company services.
• Maintained up-to-date knowledge of product and service changes.
• Increased efficiency and team productivity by promoting operational best practices.
• Facilitated inter-departmental communication to effectively provide customer support.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Promoted available products and services to customers during service, account management and order calls.
• Responded proactively and positively to rapid change.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Cross-trained and backed up other customer service managers.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Surpassed sales goals through implementation of effective marketing strategies.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Investigated and resolved customer inquiries and complaints quickly.
• Implemented and developed customer service training processes.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and provided backup support for organizational leadership.
• Sought ways to improve processes and services provided.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Communicated professionally with colleagues, freelancers and clients.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Handled over lkn calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Educated customers about billing, payment processing and support policies and procedures.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Effective liaison between customers and internal departments.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.