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Insurance Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Motivated customer service specialist with over 10 years experience in a fast-paced, team-based environment. Friendly Customer Service Representative adept at working in diverse retail and customer service environments.
Skills
  • Quick learner
  • Customer service-oriented
  • Flexible
  • MS Windows proficient
  • Cash flow management
  • Multi-line phone talent
Work History
10/2011 to 08/2012
Insurance Customer Service Representative Farmers National Banc Corp. Canton, OH,
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Met or exceeded service and quality standards every review period.
04/2005 to 11/2008
Customer Servise Rep Conduent Incorporated Richmond, KY,
  • Greeted customers entering the office to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Opened and properly distributed incoming mail.
  • Followed up with customers on unresolved issues.
  • Calculated quotes and educated potential clients on insurance options.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
02/2004 to 02/2005
Customer Service Representative United Road Services / Shramrock Towing City, STATE,
  • Politely assisted customers in person and via telephone.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Added new material to file records and created new records.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Effectively managed a high-volume of inbound customer calls.
Education
Expected in 2001
GED:
Tolleson Adult Learning Center - Tolleson, Az
GPA:
Certifications
Property & Casualty Licensed
Additional Information
Fluent in English and Spanish

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Resume Strength

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Resume Overview

School Attended
  • Tolleson Adult Learning Center
Job Titles Held:
  • Insurance Customer Service Representative
  • Customer Servise Rep
  • Customer Service Representative
Degrees
  • GED