Insurance Customer Service Representative Resume Example
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INSURANCE CUSTOMER SERVICE REPRESENTATIVE
Summary
Successful customer service representative. Client-focused, Disciplined. Detail-oriented Marketing with excellent problem solving skills. Highly enthusiastic customer service professional with 6 years client interface experience. Energetic and reliable sales associate skilled in high-end merchandise environments. Hardworking committed, highly motivated and outside sales skilled in building relationships. Negotiating and closing sales. Looking to join a company where I will accomplish goals and have the opportunity to grow in.
Skills
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Experience
11/2020 - CurrentFarmers National Banc Corp.Alliance , OH
Insurance Customer Service Representative
- Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
- Upsold products to policyholders and potential new clients.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Analyzed customer needs and provided best options, upselling products and services.
10/2019 - 02/2020Northwell HealthMelville , NY
Office Associate
- S.
07/2019 - 10/2019Sp Plus CorporationTulsa , OK
Cashier
- Assisted with purchases, locating items and signing up for rewards programs.
- Assisted customers with account updates, new service additions and promotional offers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Inspected items for damage and obtained replacements for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
09/2018 - 08/2019ConcentrixPittsford , NY
Trainer
- Proactively identified and solved complex problems related to employee training, management and business direction.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Marinated food items according to corporate-provided instructions and recipes.
- Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Education and Training
11/2020City
4-40 License in InsuranceAdjuster Pro
Certifications
Florida Certified Insurance Representative
4-40 License
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Job Titles Held:
- Insurance Customer Service Representative
- Office Associate
- Cashier
- Trainer
Degrees
- 4-40 License in Insurance
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