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Insurance Customer Service Representative Resume Example

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INSURANCE CUSTOMER SERVICE REPRESENTATIVE
Summary

Successful customer service representative. Client-focused, Disciplined. Detail-oriented Marketing with excellent problem solving skills. Highly enthusiastic customer service professional with 6 years client interface experience. Energetic and reliable sales associate skilled in high-end merchandise environments. Hardworking committed, highly motivated and outside sales skilled in building relationships. Negotiating and closing sales. Looking to join a company where I will accomplish goals and have the opportunity to grow in.

Skills
  • Customer service
  • Organizational skills
  • People skills
  • Relationship building
  • Teambuilding
  • Credit card payment processing
  • Inbound and outbound calling
  • High-energy attitude
  • Promotional support
  • Clerical support
  • Microsoft Office expertise
  • Customer relations
  • Sales expertise
  • Office equipment proficiency
  • Relationship selling
  • Strategic planning
  • Reliable and punctual
  • Team player mentality
  • Written and oral communication skills
  • Negotiations
  • Energetic self-starter
  • Outgoing personality
  • Listening skills
  • Verbal/written communication
  • Excellent communication skills
  • Customer- and service-oriented
  • Money handling
Experience
11/2020 - CurrentCompany NameCity, State
Insurance Customer Service Representative
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Upsold products to policyholders and potential new clients.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Analyzed customer needs and provided best options, upselling products and services.
10/2019 - 02/2020Company NameCity, State
Office Associate
  • S.
07/2019 - 10/2019Company NameCity, State
Cashier
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
09/2018 - 08/2019Company NameCity, State
Trainer
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Education and Training
11/2020City
4-40 License in InsuranceAdjuster Pro
Certifications

Florida Certified Insurance Representative

4-40 License

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Resume Overview

School Attended

  • Adjuster Pro

Job Titles Held:

  • Insurance Customer Service Representative
  • Office Associate
  • Cashier
  • Trainer

Degrees

  • 4-40 License in Insurance

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