insurance customer service representative resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Resourceful gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about merchandising and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 4 years of customer service experience. Energetic and reliable well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service and sales standards and best practices.

  • Store maintenance
  • Quality assurance controls
  • Contract development
  • Stockroom procedures
  • Employee coaching
  • High-energy attitude
  • Direct sales
  • Project management abilities
  • Promotional support
  • In-store support
  • Microsoft Office expertise
  • Data evaluation
  • Customer relations
  • Inbound and Outbound Calling
  • Quality control
  • Call Center Operations
  • Shipping and receiving understanding
  • Schedule mastery
  • Senior leadership support
  • Materials transport
07/2021 to Current Insurance Customer Service Representative Cognizant Technology Solutions | Columbus, GA,
  • Navigated computer system to look up customer information and update policies.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.
  • Entered leads and new applications, pulled data reports and submitted changes to attract and retain customers and increase business.
  • Fostered strong relationships with current and prospective clients to maintain client retention.
  • Conducted direct mail campaigns, personal insurance reviews and outbound calling blitzes to coordinate prospecting.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
08/2019 to 07/2021 Equipment Merchandiser Eastern Connecticut Health Network | Tolland, CT,
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Communicated and coordinated planogram execution with store management.
  • Updated seasonal displays for windows and mannequins to highlight current product lines.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
  • Reconciled orders using dedicated financial plans and forecasting tools.
05/2018 to 01/2019 Cashier Eastern Connecticut Health Network | Rockville, CT,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
11/2016 to 08/2017 Cashier The Goodwill | City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
Education and Training
Expected in 06/2017 to to High School Diploma | World Communications Charter School, Philadelphia,pa, GPA:
Expected in to to | University of Pittsburgh - Titusville, Titusville, PA GPA:

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Resume Overview

School Attended

  • World Communications Charter School
  • University of Pittsburgh - Titusville

Job Titles Held:

  • Insurance Customer Service Representative
  • Equipment Merchandiser
  • Cashier
  • Cashier


  • High School Diploma
  • Some College (No Degree)

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