Insurance Customer Service Representative resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

  • Asset Protection
  • Cross-selling and upselling
  • Client Retention/Relations
  • Organization
  • Quote Information
  • Friendly, Positive attitude
  • Client Account Management
  • Persuasive
  • Meticulous attention to detail
  • Focused on customer satisfaction
Work History
Insurance Customer Service Representative, 02/2014 - 12/2020
Cognizant Technology Solutions Webster, MA,
  • Responded to customer requests for products, services and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
  • Encouraged policyholders to submit referrals to increase client base.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
CNA, 08/2012 - 02/2015
Watermark Retirement Communities New Port Richey, FL,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Field Supervisor , 09/2014 - 01/2015
St. Moritz Security Service Lauderdale By The Sea, FL,
  • Developed work schedules for all team members to maximize shift coverage.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Checked safety practices and integrity of PPE.
CNA, 10/2011 - 04/2013
Watermark Retirement Communities Saint Peters, MO,
  • Kept accurate records of patients' care, condition and progress.
  • Assisted with patient transfer and ambulation.
  • Maintained complete confidentiality with patient information to provide professional, secure medical services..
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Delivered compassionate care and clear communication in handling issues of death and dying.
High School Diploma: , Expected in 06/1990
William Workman High School - City Of Industry, CA
  • Property & Casualty License - 2014
  • Life & Health License - 2017
  • CPR/BLS Training - 2013
  • CNA License - 2006

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Resume Overview

School Attended

  • William Workman High School

Job Titles Held:

  • Insurance Customer Service Representative
  • CNA
  • Field Supervisor
  • CNA


  • High School Diploma

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