insurance customer service representative resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Professional Objective Knowledgeable, energetic, and fast learning individual who is seeking employment with a company that will allow me to utilize my education and skills while gaining experience within the field. Looking to tackle new cClaireenges with a company that values dynamic skills and a strong work ethic. Seasoned Insurance Specialist with excellent planning and problem solving abilities. Offering 13 years of experience in the medical field and a willingness to take on any cClaireenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and cClaireenges to best enhance the organizational brand.

  • Quick problem solver
  • Inbound and outbound calls
  • Performance-driven
  • Customer service
  • MS Office
  • Workers' compensation knowledge
  • Calendar management
  • 10-key proficiency
  • Editing and proofreading
  • Email
  • Meticulous and organized
  • Multi-line telephone skills
  • Technologically savvy
  • Multitasking and prioritization
  • Flexible
  • Multitasking ability
  • Correspondence management
Insurance Customer Service Representative, 12/2021 - 12/2022
Farmers National Banc Corp. Chesterland, OH,
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Fostered strong relationships with current and prospective clients to maintain client retention.
  • Navigated computer system to look up customer information and update policies.
  • Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
  • Attended training and educational seminars to enhance knowledge and credentials.
  • Processed changes in insurance policies and periodically reassessed client needs.
  • Asked probing questions and offered solutions to resolve customer issues.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Drafted statements of loss to summarize payments, underlying policy coverages and damages.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
  • Precisely calculated refunds, premiums and adjustments.
  • Handled modification and updating of policies.
  • Served as subject matter expert for non-standard coverage questions, property damage and collision.
Certified Medication Aide & Surgical Tech, 12/2012 - 07/2022
Parkland Health & Hospital System Dallas, TX,
  • Documented activities and recorded information in EMR system
  • Assessed patient needs in response to medications
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Monitored medications for patients with various conditions, including High Blood Pressure and Diabetes and kept watchful eye for side effects
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
  • Analyzed patient chart data and identification to verify accurate information
  • Managed phone calls from clients during receptionist's absences and delivered informative answers to questions
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards
  • Collaborated with vendors and service providers to coordinate required services and equipment
  • Maintained surgical areas and oversaw inventory management
  • Laid out all instruments, supplies and tools as directed by surgeons.
Attorney Assistant, 01/2021 - 06/2021
Cummings, Mcclorey, Davis And Acho City, STATE,
  • Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Participated in client interviews, observed questioning process and documented information.
  • Prepared and processed expense reports for reimbursing attorneys.
  • Filed clients' legal documents in relevant courts for processing.
  • Organized and maintained law libraries, documents and case files.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
Surgical Technologist, 11/2017 - 04/2019
Briar Cliff Surgical Center City, STATE,
  • Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
  • Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
  • Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
  • Sterilized medical equipment and properly handled contaminated materials.
  • Gathered and took inventory of equipment to confirm adequate supplies for surgery.
  • Recounted surgical instruments and supplies at end of operation, eliminating chance of items left inside patient.
  • Organized and maintained unobstructed operative fields to foster immediate access to retractors and suctioning and irrigation equipment.
  • Collaborated with vendors and service providers to coordinate required services and equipment.
  • Assisted surgeon by passing instruments and sterile supplies throughout operation.
  • Used hemostatic clamps, suture ligatures and electrocautery equipment to control bleeding.
  • Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
  • Assisted surgeon with patient preparation for total joint replacement procedures.
  • Scrubbed arms and hands and assisted surgical team with scrubbing, masks and surgical clothing.
  • Counted sponges, needles and instruments before and after operation.
  • Addressed patient bleeding and applied sterile dressings to close wounds.
  • Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
  • Held instruments and quickly handed to surgeon during procedures.
  • Operated or monitored lights, machines or equipment to support proper operation.
  • Monitored and assessed operating room conditions and patient and surgical team needs.
  • Cleaned and restocked operating room, gathering and placing equipment and supplies.
  • Handed instruments and supplies to surgeons and surgeons' assistants.
  • Maintained proper sterile field during surgical procedures.
  • Prepared dressings or bandages, applying or assisting with application following surgery.
  • Washed and sterilized equipment using germicides and sterilizers.
  • Observed patients' vital signs to assess physical condition.
  • Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
  • Prepared, cared for and disposed of tissue specimens taken for laboratory analysis.
  • Assisted with reductions and limb casting and administered pain injections.
Education and Training
Hendren Dr: , Expected in 01/2020
Liberty Surgery Center 2529 Glenn - Liberty, MO
Status - Surgical Technologist: Orthopedics, GI, ENT, Plastics, Briar Cliff Surgery Center 4150 N Mulberry Dr Suite 100, KC, MO Surgical Technologist: Orthopedics, GI, Eyes, ENT, Mohs, General
Certified Nursing Assistant: , Expected in 01/2019
- Wichita, KS
Status - Dermatology, Plastics: Breast Augmentation, Liposuction, Tummy Tuck Nurse finders Agency 303 N West
Travel: Surgical Tech, Certified Med Tech, Certified Nursing Assistant: , Expected in 01/2017
CenterPoint Medical Center - Independence, MO
Status - Surgical Technology Externship Labor and Delivery, General, GYN, Ortho, GU and Sterile Processing Experience, ENT, Plastics, Eyes, Completed 540 hours and 200 surgical cases
AAS: Science & Surgical Technology, Expected in 01/2017
National American University - ,
Status -
Certified Nursing Assistant EMS Certified Medication Tech Employment History Cascade Agency 1045: , Expected in 01/2015
Hutchinson Community College, Swift St - North Kansas City, MO
Status -

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Resume Overview

School Attended

  • Liberty Surgery Center 2529 Glenn
  • CenterPoint Medical Center
  • National American University
  • Hutchinson Community College, Swift St

Job Titles Held:

  • Insurance Customer Service Representative
  • Certified Medication Aide & Surgical Tech
  • Attorney Assistant
  • Surgical Technologist


  • Hendren Dr
  • Certified Nursing Assistant
  • Travel: Surgical Tech, Certified Med Tech, Certified Nursing Assistant
  • AAS
  • Certified Nursing Assistant EMS Certified Medication Tech Employment History Cascade Agency 1045

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