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instructional system designer technical writer resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Industries Served

Chemical and Refinery Safety, Security, Health and Environment (Process and Safety Reliability)

Automotive Manufacturing

Special Machine Tool and Controls

Heavy Vehicle

Other Skills

Project and Program Management

Proposal Writing

Business Development

Data Analytics

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new skills.

Analytical Training System Designer-Technical Writer with 35-years of training and writing experience.

Professional communicator focused on innovative solutions to meet the technical and business operations needs of clients.

Solutions-driven and personable team leader with attention on accuracy and effectiveness. Self-motivated and organized to work independently under minimal supervision.

Skills
  • MS Office Proficiency
  • Best Practices and Standards
  • Project Documentation
  • Cost Estimation and Budgeting
  • Strategic Planning and Review
  • Good Work Ethic
  • Planning & Organizing
  • Microsoft Office
  • Training & Development
  • Critical Thinking
  • Client Communications
Experience
01/2022 to Current
Instructional System Designer, Technical Writer Eversana Indianapolis, IN,
  • Developed and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training material or collateral.
  • Collaborated with teams on product development and implementations.
  • Assessed products against design requirements and customer demands.
  • Collaborated with engineers, product managers and instructional designers in development of internal and external user manuals.
  • Edited documents for grammar, clarity, content and formatting.
  • Comprehended new content functionality through research, testing and interviewing.
  • Maintained professional and technical knowledge by attending workshops, seminars and lectures.
  • Wrote easy-to-understand user interface text, online help and developer guides.
  • Developed and authored technical information for internal and external utilization.
  • Established consistent and repeatable process for technical documentation within global team.
06/2019 to 12/2021
Instructional System Designer, Technical Writer Essex Consulting Group City, STATE,
  • Assessed products against design requirements and customer demands.
  • Developed and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training material or collateral.
  • Selected various graphics to accompany written material.
  • Collaborated with teams on product development and implementations.
  • Researched engineering processes in collaboration with engineering staffs.
  • Edited documents for grammar, clarity, content and formatting.
  • Comprehended new content functionality through research, testing and interviewing.
  • Created training documentation for various materials and processes. Developed how-to guides, job aids as well as instructor-led, self-study and web-based training materials.
05/2006 to 05/2019
Project Manager, Training General Physics Corporation City, STATE,
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Collaborated with internal business partners to create industry-specific course content.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Worked with subject matter experts to validate relevancy of content.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
  • Managed learning experience consistent with company philosophy and company-wide strategies.
  • Built and established strong partnerships with teams, vendors and contractors.
Education and Training
Expected in 12/1973 to to
Bachelor of Science: Geo Technical (Environmental Engineering)
Central Michigan University - Mount Pleasant, MI,
GPA:

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Resume Overview

School Attended

  • Central Michigan University

Job Titles Held:

  • Instructional System Designer, Technical Writer
  • Instructional System Designer, Technical Writer
  • Project Manager, Training

Degrees

  • Bachelor of Science

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