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Installation Technician Resume Example

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INSTALLATION TECHNICIAN
Summary

Analytical Technical Installer adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

Highlights
  • Vast technical knowledge
  • Troubleshooting proficiency
  • Databases: Oracle, ADB2, Languages: Visual Basic, SQL, HTML, ASP, CSS, CGI,



  • Java Software: MS Project, MS Visio
  • MS Office expert
  • CICS/ISPF/Mainframe Windows 9X/NT/2000/XP/2K3Unix, Novell NetWare, Mac OS
Experience
Installation Technician Aug 2015 to Current
 JAVS (Jefferson Audio Video systems) - Louisville, KY
  •  Installed Audio/ Visual systems in Federal Government Courtrooms across the United states
  • Utilized my A/V and network cable wiring termination, and soldering skills
  • Working knowledge of audio and video signal flow, mixers, amplifiers, cameras, etc.
  • ?Experienced in computer and network troubleshooting Skilled with networking and electronic diagnostic tools
Computer Repair Agent Nov 2009 to Jan 2014
 Geek Squad - Louisville, KY
  • Performed hardware and software installations and provided high-level customer care, training, and technical support.
  • Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.
  • Participated in quality assurance procedures, verifying diagnostics conducted by other agents, & provided constructive feedback to agents.
  • IT helpdesk on site & In-home repairs.
High Speed Data Specialist 1 Jun 2007 to Nov 2009
 Charter Communications - Louisville, KY
Processed an average of 60 inbound and outbound technical support calls daily
Resolved customer complaints and concerns with experienced knowledge
Displayed courtesy and strong interpersonal skills with all customer interactions
Maintained composure and patience in face of difficult customer situations.
?
Skills
ASP, Audio Engineering, C++, call center, CGI, CICS, computer hardware, hardware, CSS, customer service, customer care, Databases, HTML, ISPF, Java, Lotus Notes, Mac OS, Mainframe, MS Office, MS Project, Windows 9, 2000, NT, Novell NetWare, Oracle, Perl, quality assurance, Relational Databases, repairs, SQL, Technical support, Telecommunication, troubleshooting, Unix, Visio, Visual Basic
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Resume Overview

Companies Worked For:

  • JAVS (Jefferson Audio Video systems)
  • Geek Squad
  • Charter Communications

Job Titles Held:

  • Installation Technician
  • Computer Repair Agent
  • High Speed Data Specialist 1

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