Project - Operation Center Incident Management (MSN Microsoft):
ProjectDescription : The GFS Service Operations Incident Response team (OCIR) provides comprehensive incident management for multiple business groups across Microsoft, including consumer facing (such as MSN.com, Hotmail, Live, Office Online), business facing (such as Business Online Services (BOS)), support applications (such as ABCH, SUP, Storage), and infrastructure support (such as ECN, networking, AD, DNS).This support includes responding to incidents (both automated monitoring, as well as escalations from internal staff and external business partners), providing accurate and timely updates on status to internal and external parties (as appropriate) and resolving incidents with a focus on minimizing escalations to supporting engineering teams.
Project Profile : Quality Coach / Team Lead/Analyst
Quality Coach Role :
Analyst Role :
Triage Team :
Project - Dell Technical Support ( Dell Inc.):
Project Description: Providing Technical support ranging from LCD /TV Desktop/Server/Portable/Printer for Dell. Troubleshooting Software/OS and Hardware Related issues. Providing Adequate assistance to customers based in US.
Project Profile : Team Lead / Technical Facilitator/Resolution Specialist
Team Lead/ Technical Facilitator Role :
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