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Infrastructure Manager - Devops Resume Example

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INFRASTRUCTURE MANAGER - DEVOPS
Professional Summary
Forward-thinking technology leader with proven success directing strategic planning and developing long-term technology vision. Goal-oriented team leader with talent for selecting and mentoring top-performing cross-functional teams able to meet ambitious expectations and quality standards. Direct budget planning to meet project and operational needs while minimizing costs and reducing waste. Leverage deep technical expertise to advise senior leadership on positioning for future success and growth. Possess outstanding analytical skills with talent for developing innovative solutions to complex issues and risks.
Skills
  • Change/configuration management
  • Agile methodologies
  • ITIL
  • Release management
  • DevOps best practices
  • Strong leader
  • Root cause analysis
Work History
06/2010 to Current
Infrastructure Manager - DevopsCompany Name – City, State
  • DevOps Lead and manage a global cross-functional team of Engineers responsible for Release/Change Management, DevOps Automation and 24/7 Production Support.
  • Develop, oversee and provide strategic direction for automation initiatives and application controls.
  • Manage vendor relations, IT budgets, budget forecasting, and lead small to medium cross-functional projects.
  • Key Achievements:.
  • Overall engineering responsibility for deployment and orchestration of 30+ (JAVA, Scala, Ruby, Groovy and some .NET) software components.
  • Implemented monitoring on all enterprise applications and Infrastructure systems (Nimsoft, AppDynamics and Nagios) which reduced overall critical incidents and provided self-healing features to be architected and implemented.
  • Implemented standard work intake models, change management processes, status reporting across infrastructure teams.
  • Use Ansible, Jenkins and Bamboo to develop touchless CI and Self-Service features in non-prod and production systems.
  • Collaborated with internal partners (QA, Software Development Teams, Linux Teams and business constituents) to streamline overall time to production through automation of tasks and creation of a Continuous Integration pipeline.
  • Reduced the corporate IT budget through negotiations with vendors, streamlining support avenues, and ensuring the correct solutions are selected for the need of the company.
  • Oversee small-medium software development projects to modernize legacy apps technology stack, which resulted in a cost reduction in IT maintenance, established automation and standardize application monitoring.
  • Designed, implemented, and executed key process metrics, which resulted in an 95% reduction in time spent deploying mission critical applications, a high degree of efficiency gains and cost savings.
  • Put in to place mandatory cross training for team members and DevOps Quorum, which consist of team led lunch and learns, team lead classes, one on one training and end of sprint demos.
  • Establish and implement policies and procedures to increase maturity level, as well as to standardize operations.
  • Coached and mentored 4 new staff members, including conducting performance reviews.
  • Led bi-weekly Scrum planning meetings to develop team deployment strategies and define technical debt project goals.

01/2003 to 01/2010
Principal Programmer AnalystCompany Name – City, State
  • Perform as technical lead to oversee day-to-day operations and assist in coaching 7-member cross-functional (Internal and External) Support Teams.
  • Technology lead in the project planning and integration to convert the Corporate Express Systems to Staples.
  • Oversee Disaster Recovery plan to ensure continuity and recoverability of key applications; communicated regularly with senior leadership to develop strategy and review plans Provide Tier 2&3 support and resolution of open IT issues escalated by IT Customer Support.
  • Held accountability for PCI and SOX audits.
  • Key Achievements

01/2001 to 01/2003
Systems EngineerCompany Name – City, State
  • Support day-to-day operations of ERP and proprietary software.
  • Monitor KPIs to ensure attainment of benchmarks.
  • Facilitate and support all Global Maintenance Windows.
  • Held accountability for documenting and implementing PCI and SOX audit controls.
  • Collaborate with development leaders and business owners for prioritization of small fix and report automation.
  • Key Achievements

01/1996 to 01/2003
Sr. Service Desk AnalystCompany Name – City, State
  • Monitor, troubleshoot and resolve issues with browsers, Microsoft tools and proprietary software.
  • Track ticket trends and escalate based on defined metrics to maintain five 9's level of support.
  • Train and mentor new hires and junior analyst on the team.
  • Key Achievements

Education
Bachelor of Science: Information SystemsMetropolitan State Univesity - City, State


BS: Metropolitan State University of Denver - City, State
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Resume Overview

School Attended

  • Metropolitan State Univesity
  • Metropolitan State University of Denver

Job Titles Held:

  • Infrastructure Manager - Devops
  • Principal Programmer Analyst
  • Systems Engineer
  • Sr. Service Desk Analyst

Degrees

  • Bachelor of Science : Information Systems
    BS :

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