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INFORMATION TECHNOLOGIY SPECIALIST CUSTOMER SUPPORT Resume Example

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INFORMATION TECHNOLOGIY SPECIALIST CUSTOMER SUPPORT
Accomplishments
  • Job Title and Grade: IT Specialist (CUSTSP) GS-12 Desired location: Durham, NC PROFESIONAL PROFILE EXPERIENCE: Information Technology Specialist professional Military Veteran with 13 years in the United State Army with proven experience and measurable results in leadership, Superior TECHNICAL and MANAGMENT abilities include communication technology, TROUBLESHOOTING and RESOLVING LAYER 1-3 of the OSI Model HARDWARE / NETWORK, PERIPHERALS DEVICES and SOFTWARE PROBLEM SOLUTIONS, Local Area Network (LAN) MANAGMENT, MAINTANENCE and TRAINING.
  • PROBLEM SOLVING: Actively IDENTIFIES, EVALUATE and provide RESOLUTION for automation information systems (AIS) and PERIPHERALS devices problems using judgment to generate and evaluate alternatives and make recommendations in a high operation tempo environment providing constantly reliability.
  • CUSTOMER SERVICE: ASISSTING and PROVIDING support to the staff and other users to RESOLVING THEIR PROBLEMS satisfying or exceeding their expectations providing information of AVAILABLE PRODUCTS that facilitate their services.
  • ATTENTION TO DETAILS: Constantly ATTENDING DETAILS that contributes to problem RESOLUTION and implementation process.
  • ORAL COMMUNICATION: Presented FORMAL and INFORMAL oral information MEETINGS to executive leadership and supervisors required to render final decisions or address unresolved problems.
  • Provide classes and TRAINING for personnel during pre-deployment trainings and others required annual trainings.
  • CLEARENCE: Possess a valid SECRET CLEARENCE.
Experience
March 2012
to
Current
U.S. Army Fort Bragg, NC INFORMATION TECHNOLOGIY SPECIALIST CUSTOMER SUPPORT
  • Supervisor: SFC Nelson, Fred G.
  • Phone number: (910) 907-3950 Ok to contact this Supervisor: Yes Hours per week: 50 Information Technology Specialist responsible to managed a Help Desk section, PLANNING and DELIVERY of customer support services including configuration, software installation, customer assistance, troubleshooting and training on daily basis for up to 150 users.
  • Resolving problems and conduct troubleshooting related to Microsoft-oriented OS, Active Directory, Exchange and SCCM.
  • Experienced in assisting the customers with problem determination for telecommunication systems.
  • Assists customers with Windows NT/2000 Enterprise network client/server hardware and software problem determination and solutions.
  • Responsible for problem intakes tickets document and updates.
  • Constantly Recognized due to my exceptional customer service record, problem-solving skills and the ability to resolve user mainframe connectivity problems and hardware and software issues.
  • Experienced in develop, disseminate via email or post bulleting of potential network or application problem that affect information availability and maintain user and customers updated until the problem or event is resolved.
  • NETWORK MANAGEMENT experience as assigned as Senior LAN Manager primary point of contact and advisor in the Battalion responsible to identify diagnosing and resolve LAN/WAN connectivity problems.
  • Selected to deploy to Afghanistan due to the ability to identifies and take action to quickly respond to critical severity 1 operational problems and the research and analyze capabilities.
  • Provide daily support to staff and Law Enforcement Agents in Cisco Virtual Private Network (VPN) hardware, software Network Access Control (NAC) solutions, network authentication solutions to maintain integrity and availability of the network from different locations.
  • Constantly review problem record to identify recurring problems to incorporate those into a knowledge Base and matched with proposed solution.
  • Experienced in troubleshooting and resolving layers 1-3 of the OSI Model problems.
  • EXPERIENCED IN LAPTOPS, DESKTOPS, PRINTERS AND SERVERS HARDWARE TROUBLESHOOTING and RESOLVING issues maintaining 100 percent availability of the services to up to 150 users.
  • Successfully complete over 200 work orders resolving workstations, printers and peripherals connectivity issues providing alternative and recommendation to the customers.
February 2011
to
February 2012
U.S. Army PROJECT MANAGMENT
  • CORDINATE and MANAGED a relocation of automation and communications systems project that support a total of 45 personnel resulted in a 100% functionality.
  • Successfully coordinate and provide support to upgrade to Windows 7 OS for a total of 137 workstation without service interruption or data loss.
  • 304th Expeditionary Signal BN (ESB) Camp Stanley, Korea Supervisor: SFC Suggs, Anthony Email: Ok to contact this Supervisor: Yes Salary: $34,140 per Year Hours per week: 45.
June 2008
to
June 2010
U.S. Army Evans Army Community Hospital Colorado Springs, CO INFORMATION TECHNOLOGY SPECIALIST
  • responsible to stablish and manage a portable tactical satellite telecommunication system and providing the necessary troubleshooting to Directly resolving hardware, software, Voice over IP (VoIP) phones, Cisco Router and Ethernet Switch problems.
  • Contributed to a 99.96% link reliability rate in 3 satellite communication missions exceeding the DISA standard of 99.5%.
  • Fabricate and connect CAT5 network cables.
  • Resolving LAN connectivity problems.
  • 23,832 per year Hours per week 50 RADIOLOGY TECHNOLOGIST SPECIALIST performed approximately 3K body section radiographies, foreign bodies localization, pediatric, urogenital and others radiographic examinations of the digestive, respiratory, vascular and nervous systems.
  • Support other radiology clinics while performing X-Rays and Computer Tomography (CT) examinations.
  • Daily use of ORAL COMMUNICATION Skills and CUSTOMER SERVICE as ASSISTING the front desk scheduling and interviewing customers for radiological and imaging procedures.
  • Performed daily interviewed patients to obtain medical information, DOCUMENT AND LOG relevant information associated with PREVENTIVE MAINTENANCE, parameters applied to radiology equipment and procedures associated with medical examinations.
  • Perform daily quality assurance to equipment in the Radiology Department.
  • Earned the American Registry for Radiology Technologist certification for Computer Tomography.
  • Recognized by student for my support and contribution during their training phases in the radiology practice clinics.
  • Contributed to the VA Hospital Radiology clinic in Evans Army Community Hospital that provide service to medical boards in Soldier separation process.
  • U.S.
  • Army Anderson Barracks Rheinhessen, Dexheim Germany.
January 2007
to
June 2008
Radiology Technologist Specialist
  • Salary: 22.186 per year Hour per week: 50 managed the portable field radiology section, responsible to performed foreign body localization, radiographic examinations of musculoskeletal system.
  • Managed a portable digital radiology unit.
  • Using ORAL COMUNICATION skill during interviewing and perform radiological medical procedures to customers.
  • Document programs and digital equipment performance information that will be used by futures system operators.
  • Responsible to INSTALL and RESOLVE PROBLEMS in laptops printers and other peripheral devices and components of the digital radiography system Responsible to perform, log and document quality insurance controls and inspections to the field medical imaging system.
  • Recognized for volunteered contribution of the health kiosk during the German- American Festival Celebration.
  • Successfully managed the field radiology section with no losses or incidents.
  • Earned the Earned the American Registry for Radiology Technologist certification for Conventional Radiography.
Education
Kaplan University Information Technology Information Technology
12/2010
U.S. Army Signal Center Augusta, GA Technical Certificate
Information Technology Specialist Military Occupational Skill (MOS)
06/2000
University of Puerto Rico, Medical Science Campus, Puerto Nuevo P.R Associate's Degree: Radiology Technology GPA: GPA: 3.07 Radiology Technology GPA: 3.07
Skills
Active Directory, Army, automation, cables, CAT5, Cisco Router, Cisco, client/server, ORAL COMMUNICATION, ORAL, Community Hospital, hardware, CUSTOMER SERVICE, customer support, customer assistance, DELIVERY, DESKTOPS, Email, Ethernet, futures, German, HARDWARE TROUBLESHOOTING, Help Desk, imaging, Information Technology, insurance, LAN, LAPTOPS, Law Enforcement, mainframe, Exchange, LAN Manager, MOS, Windows 7, 2000, Windows NT, Enterprise, Network Access Control (NAC), NETWORK MANAGEMENT, network, OS, OSI, peripherals, personnel, PRINTERS, problem-solving skills, quality, quality assurance, Radiography, RADIOLOGY, research, scheduling, SERVERS, software installation, Supervisor, Switch, telecommunication, phones, Phone, troubleshooting, upgrade, Virtual Private Network (VPN), Voice over IP, VoIP, WAN, X-Rays
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Resume Overview

Companies Worked For:

  • U.S. Army
  • U.S. Army Evans Army Community Hospital

School Attended

  • Kaplan University
  • U.S. Army Signal Center
  • University of Puerto Rico, Medical Science Campus, Puerto Nuevo P.R

Job Titles Held:

  • INFORMATION TECHNOLOGIY SPECIALIST CUSTOMER SUPPORT
  • PROJECT MANAGMENT
  • INFORMATION TECHNOLOGY SPECIALIST
  • Radiology Technologist Specialist

Degrees

  • Information Technology
    Technical Certificate
    Information Technology Specialist Military Occupational Skill (MOS)
    Associate's Degree : Radiology Technology

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