Experienced Information Technology Manager with over ten years of experience in computer networking and customer service focused on information assurance, security and management. Skilled in installation, configuration, migration and implementation of server platforms. Experience in planning, evaluating, directing, and tracking, analyzing and coordinating complex technical projects. Oversee Information Assurance initiative, DISA, DSS, NISPOM regulations and guidelines. Demonstrate exceptional customer service/phones skills, as well as lead and manage projects with high productivity and efficiency.
Highlights
Experience with progressively increasing responsibilities and leadership within a technology department
Contribute towards the vision and leadership for developing and implementing IT initiatives
Strategic, technical and operational leadership to team members, other IT staff, and ensures team members are using established communications protocols
Strong attention to detail, highly organized and able to thrive in a busy, deadline driven atmosphere.
Extensive experience within the Intelligence and Government Contracting communities and knowledge and understanding of mission challenges and issues confronting these customers
Ability to think strategically and effectively communicate at the most senior levels of government or corporate management
Education
University of Maryland, Expected in ā āBachelors of Science:Computer Information Technology - GPA:Bachelors of Science. Computer Information Technology, University of Maryland
Montgomery College, Expected in ā āAssociate of Applied Science:Network Engineering - GPA:Associate of Applied Science. Network Engineering, Montgomery College
Certifications
Project Management Professional (PMP)
Certified Information Systems Security Professional (CISSP)
ITIL 2011 Foundation
CompTIA Security+
MCSA
Accomplishments
Cut company IT operating budget by 20% through renegotiating contracts with outside vendors
Boosted customer satisfaction ratings by 80% in under 12 months.
Identified enhancements or optimization to improve security, supportability, and performance of servers and applications
Developed supporting business case for suggested enhancements
Conducted systems security evaluations, audits and reviews, while implementing government security requirements on three separate networks
Led DSS Security Inspections achieving consistent Commendable ratings
Researched and built company's first VMware solution and saved costs for the company by virtualizing 80% of the company's servers. Serving as a consultant and designed remote offices from the ground up, including reviewing leases, communications, hardware and contractor quotes.
Experience
Leidos - Information Systems Security Manager Earth City, MO, 08/2006 - Current
Oversee Systems, Network Monitoring, Incidents, server builds/patching, and Level 1-3 Support
Manage, track and execute day-to-day employee IT support needs/requests fostering a customer service-oriented IT environment
Hired and trained new network engineers
Managed the local IT team, allocating resources to ongoing projects and enforcing deadlines..
Manage relationships with third parties and vendors
Proactively identify potential IT issues and Document IT processes and policies as needed
Maintaining data and systems confidentiality, maintain integrity and ensure availability
Analyze and recommend system enhancements and upgrades and write security and network documentation, as well as develop project plans and timelines for all system projects and provide appropriate project communication and status reporting
Implement procedures for Disaster Recovery and Business Continuity Planning, including Disaster Recovery Planning, Testing and Documentation
Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. Assures responsiveness of long-range plans to corporate objectives.
Provide phone and in person support to employees, contractors, customers and clients in various locations, as well as Interact other IT staff or vendors in performing complex testing, support and troubleshooting functions
Risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs
Weee! - IT Specialist Milpitas, CA, 11/2004 - 07/2006
Access control system support, patch management testing and deployment; followed government regulations and industry standards to ensure security, confidentiality and data integrity on networked systems and applications
Set up, maintenance, Repair and support of Windows 2000/2003 networks
Customer service and support, IT Helpdesk, Active Directory and DNS set up and support
Provide security, repair, upgrades and client based application support
Troubleshoot hardware, software, network equipment, cables and servers with various diagnostic utilities
Maintain, troubleshoot and configure servers, desktops, laptops, printers and other network equipment.
Client and application support focused on data security and assurance
Installation and support for new and existing local and remote clients
IBM Tivoli Storage Manager
Skills
Strong organizational, time-management and analytical skills
Excellent verbal, written and organizational skills
Flexibility to changing priorities and ability to handle multiple tasks concurrently
Ability to establish and maintain effective working relationships with co-workers, supervisors, user department personnel and hardware/software suppliers
Excellent interpersonal and leadership skills including the ability to communicate effectively and express ideas clearly both verbally and in writing in non-technical terms for users at all levels and in technical terms for most hardware/software technicians
Ability to analyze complex software problems and develop technical or procedural solutions to those problems
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