information system security manager issm information assurance branch chief resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Versatile IT professional with over 30 years of IT experience. Last 25 years employed by the US Customs Service (USCS) and Customs and Border Protection (CBP) under the Department of Homeland Security (DHS). Broad knowledge of IT security and networking with knowledge of System Engineering Life Cycle (SELC) methodology. Information Systems Security Manager (ISSM) with a strong background in auditing, network security and risk management. Versed in FIPS, FISMA and NIST.


Tailored a technical insertion process decreasing the time for completion from 3 months to 30 days by bringing together the different teams involved and promoting team work.

Created a enterprise patch management process that reduced the mean time to patch. Presented patching progress report to executive management weekly.

Created security metrics used to track risks and vulnerabilities that exist in division systems and their mitigation progress monthly and quarterly.

Technical Skills
Tenable Security Center Reports Knowledgable 2
TrustedAgent FISMA (TAF) Expert 10+
SecureInfo Risk Management System (RMS) Proficient 7
Cisco switch and router configuration Proficient 15+
Microsoft Office (PowerPoint,Excel, Word, Outlook) Proficient 15+

Certified Information Systems Security Professional (CISSP 118670)

Certified Authorization Professional (CAP 118670)

Security +

ITIL v3 Foundation

Work Experience
Information System Security Manager (ISSM) / Information Assurance Branch Chief, 11/2010 - Current
Grande Communications Networks, Llc San Marcos, TX,

Responsible for the oversight and governance of security compliance for the Enterprise Networks and Technology Support Division. Provide guidance, support and validation of system security documentation for division Information Systems Security Officers (ISSOs). Prepare and present IT security metrics for executive management. Work with the Vulnerability Assessment Team and ISSOs on system scan validations. Prepared a Critical Control Review (CCR) process based on the DHS model. The CCR is used to audit critical controls documented in System Security Plans (SSP). Currently working on an Independent Verification and Validation (IV&V) process to assist the division audit liaison with audit validation and closure.

LAN Engineering and Network Engineering ISSO Team Lead , 03/2008 - 11/2010
United States Customs And Border Protection City, STATE,

As the team lead of LAN Engineering team responsible for the creation and maintenance of the enterprise desktop image and overlays. Authored the enterprise desktop patching process. Produced patching progress reports and presented to executive management weekly. Created technical insertion procedures reducing mean time from beginning to completion by 66%. As the ISSO team lead, responsible for document review. Provided guidance to management on security compliance and policy.Assisted with solutions and responses to General Accounting Office (GAO) and Inspector General (IG) audits.

IT Specialist (Network Engineering), 09/2002 - 03/2008
US Customs And Border Protection City, STATE,

Project lead and liaison with the Office of Field Operations (OFO) on the Border Security Deployment Project (BSD). Responsible ordering circuits based on network utilization to accommodate surveillance system. Conduct budgetary exercises and review contract modifications. Develop IP addressing schema and naming conventions for network video devices. Was appointed the initial ISSO for the DHS Enterprise WAN known as the DHS OneNet. Knowledge of government funding and procurement rules and regulations.

Field Deployment Engineer, 09/1996 - 09/2002
US Customs Service City, STATE,

Project management of tLAN systems in new facility openings and moves within the U.S. Customs Service on a national scale. Included site surveys for cabling requirements, data circuit installation, and placement of network equipment. Installation, configuration and troubleshooting of Novell Netware LANs, Dell Workstations and File servers, Cisco routers and switches, Microsoft products including NT4.0, Office and Internet software. Lotus cc:Mail and Organizer, SMS CD Towers with Discport and Axis Ethernet modules, PC Anywhere remote administration.

LAN Administrator (Computer Equipment Analyst), 1989 - 09/1996
US Customs Service City, STATE,

Responsible for US Customs IT systems at John F. Kennedy Airport. Installed and maintained the LANs. Maintained 12 Merlin phone systems. Programmed and maintained access card systems and video surveillance systems. Operated satellite system for distance learning.

: Digital Computer Technology, Expected in 1982
Suburban Technical School - Hempstead , NY
Status -
High School Diploma: Achedemic, Expected in 1975
Delehanty High School - Jamaica, NY
Status -
: Geology/ Anthropology, Expected in
Queens College - Flushing, NY
Status -
: Astro Physics, Expected in
Queensboro Community College - Springfield, NY
Status -

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Resume Overview

School Attended

  • Suburban Technical School
  • Delehanty High School
  • Queens College
  • Queensboro Community College

Job Titles Held:

  • Information System Security Manager (ISSM) / Information Assurance Branch Chief
  • LAN Engineering and Network Engineering ISSO Team Lead
  • IT Specialist (Network Engineering)
  • Field Deployment Engineer
  • LAN Administrator (Computer Equipment Analyst)


  • High School Diploma

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