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Information & Assistance Resume Example

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INFORMATION & ASSISTANCE
Summary

Conscientious Information and Assistance Director promoting a 4 year career meeting with community members to understand local needs. Smart employee with expertise overseeing programs and managing budgets. Continual advocacy for ethical and transparent performance within the public services sector. Ready for new position that involves successfully handling various tasks in fast-paced settings.

Skills
  • Community outreach
  • Assistance program knowledge
  • Customer support and assistance
  • Team management
  • Operational improvement
  • Customer service
  • Administrative support
  • Project organization
Experience
Information & Assistance|Central Illinois Agency on Aging, Inc. - Peoria, IL|03/2020 - Current
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Researched grant opportunities and assisted I & A staff with grant writing proposals.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Presented talks at community groups to promote marketing the organizations mission and programs.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Improved operations by working with team members and consumers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to excessive grant expenditures to help more consumers in need.
Site Manager|Alpha and Omega Non-Emergency Medical Transport - Peoria, IL|03/2014 - 02/2017
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Supervised day-to-day operations, equipment use and team of employees.
  • Completed projects on time and within allocatedbudget.
  • Developed informative reports and presentations designed to educate management staff on Medicare/Medicaid procedures.
  • Screened, selected and assisted with training new employees as part of robust on-boarding process.
  • Supported staff with general office duties, which included correspondence, filing and creation of spreadsheets during peak periods.
  • Maintained safe operating compliance and verified that operations met best practice standards.
  • Managed and led team of 18 workers in the Peoria site and a team of 4 in the satellite office.
  • Lead project manager for the Quad Cities startup location.
  • Established work schedules and assignments for employees so that each area was properly staffed at all times.
Test Cell Operator|Caterpillar, Inc. - Peoria, IL|06/1994 - 11/2014
  • Drew up load maps and stamp locations to maintain traceability throughout processing.
  • Measured, tested and visually evaluated finished products to assess conformance with specifications and assign grades.
  • Stamped identification marks on completed parts using both manual and machine punch techniques.
  • Completed visual inspections and manual testing to assess product quality.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Purdue University Global||Indiana|06/2020Bachelor of Science: Healthcare Administration
Purdue University Global||Indiana|Expected in 02/2022Master of Science: Public Administration And Services
IDOA - Illinois Dept. On Aging||Online|08/2020Certfication: SHIP Training

Completed professional development in Medicare/Medicaid Technician Training

Varsity Tutors - Language Arts||Online|Expected in 07/2023Spanish Language And Literature

Spanish Language and Literature. Online learning of the Spanish Language and written word.

Accomplishments

I created four pilot programs that focused on persons 60 and over, Grandparents Raising Grandchildren Program participants, and those that provide care to others due to age and/or mental or physical challenges. Each program promotes individualized opportunities for personal growth and reflection through artistic expression.

I developed the Aging Picasso's Art for All Program to proactively address social isolation, increase recognition of self-worth, and provide an avenue for self-expressionism.

In an effort to build trust, provide bonding opportunities, and enhance inter-generational experiences, I established the Grandparents Raising Grandchildren Wednesday Fun-Day Community Workshop. This program encouraged interaction between youth and elder generations in a warm, sharing environment that provided rewarding outcomes through relationship building based upon mutual trust and respect.

To address caregivers within the community, through the support of my CEO, I was able to establish Caregiver Creations. This 2-hour respite provides opportunities for peer-to-peer communications, supportive processes and information, and creativity. Participants are encouraged to exchange ideas, share resources or choose to simply participate in their own form of respite.

Finally, I have another new program designed to focus on Social Isolation among those in Assisted Living and Long Term Care Facilities. This service, aptly titled "Coffee Clatch" will be hosted in a local community center and the host will provide coffee and light bakery items and join together to discuss current events, learn about new technology and enjoy fellowship with others.

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Resume Overview

Companies Worked For:

  • Central Illinois Agency on Aging, Inc.
  • Alpha and Omega Non-Emergency Medical Transport
  • Caterpillar, Inc.

School Attended

  • Purdue University Global
  • IDOA - Illinois Dept. On Aging
  • Varsity Tutors - Language Arts

Job Titles Held:

  • Information & Assistance
  • Site Manager
  • Test Cell Operator

Degrees

  • Bachelor of Science : Healthcare Administration
    Master of Science : Public Administration And Services
    Certfication : SHIP Training
    Spanish Language And Literature

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