Versatile and experienced Technical Service Professional with over 15 years of experience in Management, Customer Service, and Technical Support who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Management and Leadership -multiple courses including "Intercultural Leadership", "Critical Think and Decision Making", and "Influencing Without Authority".
Communication -continuous communication trainings and seminars including MTI Communication and DISC training.
TRUMPF Product specific training to include Operation, Maintenance and Repair of Industrial Laser Marking Systems and Industrial 3D Metal Printing Systems.
Safety Procedures -continuous training and certification of ESD Maintenance Procedures, ARC Flash Safety, and working with high voltage.
OSHA 10 Certified
Electronics/Electrical and Mechanical -multiple courses including the design, analysis, troubleshooting, and repair of AC/DC circuits; Installation, troubleshooting, repair, and operation of communications, electronics, laser systems; LAN, Data, and Fiber installation and terminations.
35 hours PMP training course
5-week course learning to install a variety of telephone, fiber-optics, and RF communications systems, by splicing cables, running conduit, aligning cables, identifying cable color, and connecting to terminals.
Courses in Computer Aided Drafting and Design, 3D Modeling, and Engineering Drafting.
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