Self-motivated Office Manager offering a strong work ethic and determination to complete tasks in a timely manner. Resourceful with extensive office operations, personnel organization expertise, detail-oriented with extensive bookkeeping and clerical knowledge.
Core Qualifications
Accounts receivable professional
Strong communication skills
Complex problem solving
Expert in customer relations
Effective time management
Excellent managerial techniques
Payroll
Personable
Microsoft Office proficiency
Proper phone etiquette
Flexible
Professional and mature
Invoice processing
Works well under pressure
Appointment setting
Database management
Experience
09/2015 to Current
Independent Contractor for two Clients as an Office Manager/Executive AssistantCity Of Pearland – Pearland, TX,
Arranged appropriate travel, visas, agendas, necessary contacts and country information.
Handled and distributed all incoming and outgoing mail.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Managed incoming and outgoing calls for office.
Directly supported Sales Director in managing operation work flow.
Scheduled appointments and maintained master calendar.
Oversaw training and daily performance of staff.
Generated financial reports for management review.
Prioritized project components and organized scopes.
Opened and assigned new client accounts.
Deposited third party checks, as well as monthly reserve transfers.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Served as Executive Assistant to the national sales manager, marketing manager and senior product managers.
2014 to 09/2015
Operations ManagerCity Of Greeley – Greeley, CO,
I excelled in managing different departments and establishing new processes while overseeing the merging of 2 other companies, to incorporate 3 companies into one.
Managed the Billing Department
Responsible of the overseeing on Aging Report, Collection Process, Claim Processing, Accounts Receivables/Accounts Payables
Responsible for maintaining the accounting filing system both digitally and in hard copy.
Helped to pull out information from the company database for payroll research projects.
Assisted in developing business planning presentations for accounting department management.
Entered the information of fresh hires into the payroll system
Produce weekly and monthly reports Analyze and prepare general ledger entries
Responsible for Recruitment of new Employees
Managed 4 Administrators and 15 Field Phlebotomists.
Handled employee Concerns/Complaints
Establishing Processes to streamline workflow while allocating resources successfully to avoid bottlenecks.
Customer Service and Client Services, I handled escalated customer complaints.
Resolved issues our clients had in regards to our services.
Efficiently executed resolutions, to maintain our quality of services at our Clients Expectation.
2009 to 11/2014
Administration Supervisor/Supply ManagerONSITE NURSE CONCIERGE – City, STATE,
I built a Solid Foundation of Medical Knowledge, Processing of Orders, Supply Management and Administration Management.
Managed the Coordination of Orders, customer service and monitoring of Authorization Requests.
Managed 4 Administrators and 15 Field Phlebotomists.
Developed an understanding of Referral Authorization Tracking/ Billing of Claims.
Able to Understand Medical Terminology, DX Codes and CPT Codes.
Responsible for Supply Tracking, Inventory Control and Ordering of Supplies.
Maintain time and attendance records.
05/2006 to 07/2008
Office ManagerLEWIS AIR, INC – City, STATE,
I built a solid record of performance and advancement through dedication, responsibility and a prompt ability in learning the necessary requirements to be ahead of management.
Managed the personnel to make sure that each employee rendered their best performance and executed their daily tasks; from the service department to the administration department of Lewis Air, Inc.
Developed excellent customer service etiquette by solving and handling complaints of unsatisfied customers.
Efficiently managed and executed account receivables and account payables; also became responsible of payroll for the company.
Mastered the use of QuickBooks Pro 2007 software.
Key Accomplishments: Efficient performance and aggressive learning allowed me to manage the company within the first year of my tenure.
Setup and maintenance of vendor filing system.
Daily interaction with vendors.
Responsible for all Accounts Payable processes.
Ensured input and timely payment of all vendor invoices.
Education
Expected in 2016
Associate Degree: Accounting Santiago Community College Current - Orange, CA GPA: Accounting
Expected in 2012
: - , GPA: Living From Choice Seminars- Costa Mesa, California Enhanced Leadership Skills Team Building Communication/Decision Making Accountability/Responsibility
Expected in 2009
Bachelor of Science: Business Administration Finance CALIFORNIA STATE UNIVERSITY - Fullerton, California GPA: Business Administration Finance
Expected in 2002
High School Diploma: FOOTHILL HIGH SCHOOL Santa Ana Ca - , GPA:
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School Attended
Santiago Community College Current
CALIFORNIA STATE UNIVERSITY
FOOTHILL HIGH SCHOOL Santa Ana Ca
Job Titles Held:
Independent Contractor for two Clients as an Office Manager/Executive Assistant
