independent contractor resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Results oriented account manager with strong communication skills and the ability to build relationships within and outside an organization. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Identifies opportunities for continuous improvement of processes and workflows for team and clients' benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Skills
Sales
Account Management
Powerpoint
MS Excel
Influence & Negotiation
Scheduling using Loomly and Meta Suite
Process Analysis
Managing changing priorities to meet deadlines
Experience in Leadership
Content Management Expertise
Issue Research
Ability to build a team utilizing each person's unique talent
Experience
Independent Contractor, 09/2021 - Current Bill.Com – Draper, UT,
Delivered high level of customer service and support by answering questions about products.
Reviewed customer requests, resolved questions, and defined specifications before completing orders.
Utilized impressive time management and prioritization skills to meet challenging deadlines.
Marketed freelance services through social media platforms, word-of-mouth, and referrals.
Researched and gathered information and photographs relating to freelance projects.
Formatted text and graphics files in preparation for uploading to social media platforms as well as internal and external websites.
Stored, shared, and created documents with Microsoft Word, Google Docs and Canva for various social media campaigns.
Sent tracking updates to customers and worked with UPS and USPS to resolve shipping issues.
Updated product listings and generated invoices in Shopify.
Account Manager, 01/2020 - 09/2021 Bill.Com – San Jose, CA,
Maintained and expanded prospects through researching accounts and identifying key players to generate interest.
Created suggested orders, closed sales, achieved and exceeded weekly, monthly, and quarterly goals.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Acted as main point of contact in matters relating to client concerns and needs.
Collaborated with sales team to collectively drive growth and market share.
Listened to customer needs to identify and recommend best products and services.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Facilitated sales growth and increased average revenue per customer and order by providing consistent, exceptional customer service.
Actively managed over 300 accounts demonstrating an ability to retain and grow accounts.
Finished the fiscal year up 18% with sales reaching $1,888,000.
Strategized new ways to grow sales by visiting accounts, creating sample packs and best seller lists, as well as leveraging promotional offers.
Formulated a strategic sales plan resulting in a 8% increase in orders and a 14% increase in shipped sales during the fourth quarter.
Traveled to trade shows Nationwide to build relationships with existing accounts and to cultivate new accounts.
Received three awards during the Atlanta Gift and Home Show: Highest Average Dollar, Most Show Specials Sold and most Individual Skus Sold.
Acted as a lead manager at trade shows as necessary to drive sales, coordinate schedules, and cultivate new accounts..
Developed a thorough understanding of products and service offerings to better upsell and cross-sell to clients.
Lead Manager, 12/2000 - 07/2009 HanesBrands Inc – City, STATE,
Effectively maintained paperwork in compliance with Sarbanes- Oxley (SOX) regulations which resulted in consistent 100% compliance scores in external and internal audits.
Developed an hour by hour sales analysis system which resulted in comp growth for the store of 3%. This program was then implemented company wide.
Reduced inventory shrinkage through strict inventory control measures. Achieved the best inventory results in the region for 2 consecutive years.
Enhanced the company's training program and trained 8 new store managers as well as over 20 staff members for stores located throughout the Northeast Region.
Recruited, trained, hired, and scheduled all employees for a store with $1.2M in annual sales.
Created and executed floor designs to promote new product and to reduce inventory in older merchandise.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education and Training
Bachelor of Science: Business Administration, Expected in 01/2013 - Elizabethtown College - Elizabethtown, PA GPA: Status -
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