Talented communicator with proven skills in analyzing, synthesizing business intelligence and evaluating trends to enhance business results. Forward-thinking and enterprising in meeting expected demands with real-time data and strategic recommendations. Natural leader with resourceful and systematic approach.
Team oriented
Skills
Requirements gathering
Quoting and estimating
Time management
Project management
Materials handling
Hand tool operations
Safety behaviors expertise
Standard operating procedures understanding
Forklift driving
Team building
Troubleshooting
Coordination
Supervision
Reliable and trustworthy
Organizational skills
Communication
Project planning
Multitasking
Experience
Independent Contractor, 01/2016 to 01/2020 Rooms To Go – Brentwood, TN,
Reviewed customer requests, resolved questions and defined specifications before completing Remodels.
Managed quality of Installation process and maintained high level of customer satisfaction.
Delivered high level of customer service and support by answering questions and meeting customers needs by following Installation Code.
Connected components and power sources to complete installations of Floor remodels.
Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
Reduced wasteful spending by accurately cutting Flooring and Trim materials according to specifications.
Identified and eliminated hazards with Hand drills and other tools to prevent many safety problems.
Prepared sites for concrete work and woodwork by leveling or contouring ground.
Operated overhead lifts to move heavy and bulky work materials.
Assessed installation locations to verify structural integrity necessary for flooring code
Furniture Assembler, 01/2014 to 01/2015 Servicemaster Restoration Services – Eureka, CA,
Assembled machinery from component parts, following prescribed instructions to support correct configurations.
Assessed work for errors or compliance issues and made corrections and modifications when necessary.
Assembled building material components, including wall panels and roof and floor trusses.
Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
Retrieved correct materials from product inventory to perform various fabrication duties.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Delivered assembled products to customer locations on time.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Carpet Cleaning Technician, 01/2013 to 12/2013 Universal Cleaning – City, STATE,
Submitted and explained verbal and written estimates of cleaning services costs in advance.
Completed average of [Number] cleaning projects per day, with [Number]% excellent survey ratings and multiple repeat customers.
Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
Cleaned and sanitized carpets and upholstery using steam cleaners for [Number] residential and commercial customers.
Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
Explained cleaning process to residential customers upon arrival at home and answered questions.
Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
Maintained cleaning machines and tools and verified excellent condition before using at customer site.
Used special treatments to remove stains without damaging surfaces.
Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses.
Assessed previously stained areas for complete removal and sprayed room freshener to complete cleaning process.
Provided every customer with top-notch service and satisfied each client's individual needs.
Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
Organized custodial closets to easily find equipment and supplies.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Used industrial cleaning equipment to quickly complete custodial tasks.
Identified major repair and maintenance needs and notified management of concerns.
Moved heavy furniture, equipment and supplies with hand trucks.
Checked inventory for required supplies and made lists for needed cleaning products.
Education and Training
High School Diploma: , Expected in 06/2012 Needham Broughton High School - Raleigh, NC GPA:
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