independent contractor esthetician resume example with 9+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Customer-focused Business Sales Representative with 20 years of lucrative selling to businesses, as an employee , independent agent and business owner. Resourceful and persuasive professional with practiced communication skills . Personable and dedicated with extensive experience in many industries .Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Resourceful with practiced communication skills dedicated for maximum customer satisfaction.
Skills
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Experience
Independent Contractor/Esthetician, 01/2021 - Current
Mclane Company, Inc. – Denver, CO
Mclane Company, Inc. – Denver, CO
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Provided excellent customer service and skincare treatments to clients.
- Educated clients on skin care procedures and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Meticulously maintained spa appearance and cleanliness.
- Improved appearance of clients' skin through non-surgical processes.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Pursued continuing education to learn new advances in skin condition treatments.
- Learned new techniques and complete chemical peel processes.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
Independent Sales Representative, 03/2020 - 12/2020
Highgate Hotels – Horseheads, NY
Highgate Hotels – Horseheads, NY
- EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
- Specialized in a variety of skin treatments; Diamond Glow,
- Micro Current, LED, Chemical Peels, Advanced Anti Aging facials as well as full body and face waxing, lash/brow tinting and lifting,
- Met daily, monthly and quarterly metrics and goals set by management
- Provided excellent service to members and guests by performing top level services
- Managed and grew profitable book of business to achieve individual and team goals
- Built rapport with customers through friendly, engaging communication
- Replenished merchandise on shelves and displays in front end area
- Maintained strong knowledge of spa tre
- Greeted Residents, guests, fellow employees and vendors in friendly and courteous maner
- Updated occupancy information into spreadsheets for further analysis
- Maintained accessibility of information by organizing, scanning and filing documents
- Conducted property site inspections and market tours.
- Maintained and updated standard client presentation material
- Coordinated with legal department to execute all legal documents
- Prepared loan closing instructions and loan closing documents
- Handled inbound, unsolicited prospect calls and converted into sales.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
- Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
- Prepared and processed contracts and order forms for new and existing customers.
- Nurtured relationships with customers to create lucrative business opportunities.
- Achieved sales goals attainment with proactive territory management and relationship-building strategies.
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Maintained current and accurate CRM database of prospective customers.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Accompanied buyers during property inspections.
- Researched and determined competitive market price.
- Represented buyers and sellers in major real estate transactions.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Assisted homeowners with relocation and moving services after sale of each home.
SPA MANAGER, 12/2018 - 03/2020
Susies Organic Skincare – City, STATE
Susies Organic Skincare – City, STATE
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Documented client records and information.
- Recruited, trained and monitored performance for [Number] employees.
- Hired, led and provided performance management for spa employees.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
- Supervised operations for spa, handled staff personnel recruitment and management and implemented regular training to keep employee skills sharp.
- Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
- Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
- Developed programs focused on client objectives.
- Managed strategic business-building relationships with Matrix, Joico, Redken, Paul Mitchell and TIGI beauty brands.
- Organized business accounting and invoicing in QuickBooks.
- Expanded service offerings to increase market share by integrating laser technologies and medical aesthetics.
BUSINESS OWNER/ ESTHETICIAN, 02/2012 - 06/2018
Adorn Salon And Spa – City, STATE
Adorn Salon And Spa – City, STATE
- Resolved basic customer issues and escalated cases when appropriate
- Performed skin services in safe, comfortable and hygienic manner
- (Microneedling, Dermaplaning, Obagi facials and peels, Silk peel/Hydrafacial)
- Maintained clean and organized spa by monitoring facilities regularly
- Created positive experience and atmosphere for guests and fellow employees
- Delivered phenomenal service to clients while meeting sales goals
- Participated in proactive team efforts to achieve departmental and company goals
- Performed routine and specialized housekeeping activities.
- Processed bi-weekly payroll .
- Prioritized work in best interest of client, sharing work with team members
- Managed vendor contracts, tenant improvements, invoices and payments
- Participated in seminars and classes for skill and knowledge development, including obtaining designations
- Drove revenues through optimal seasonal promotions, entrepreneurial sales approaches and menu creations
- Informed guests of retail offerings and encouraged sales.
- Provided guests with tours of facility, highlighting spa amenities and services
- Scheduled appointments to maximize revenue and efficiency
- Maintained in depth client records as well as follow ups after services
- Established annual goals and objectives for services and products sales
- Worked all strategically assigned leads on monthly basis.
- Maintained front desk procedures including contact information, directions and frequently requested information
- Supported in managing calendars, appointments and meeting arrangements
- Led 30 person team, providing direction and guidance.
- Provided troubleshooting and hands on assistance for customer problems
- Coordinated Events in house as well as on site, Photo
- Shoots
- Set up as well as attended ongoing training with product lines we carried .
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision making.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Kept up-to-date on regulatory changes affecting business operations.
- Devised business and marketing plans and prepared monthly financial reports.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Directed implementation of strategic business plans to achieve goals and objectives.
- Assessed business expenditures and financial trends to implement realistic company budgets.
- Oversaw company social media and marketing efforts to expand brand awareness and attract new customers.
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
- Interviewed, trained and supervised employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Education and Training
Paramedical Esthetician/Nail Technician: , Expected in 06/2004
Pickens Cosmetology - Aurora, CO
Pickens Cosmetology - Aurora, CO
Marketing/Business Expected in
Pueblo Community College - Pueblo, CO
Pueblo Community College - Pueblo, CO
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Resume Overview
School Attended
- Pickens Cosmetology
- Pueblo Community College
Job Titles Held:
- Independent Contractor/Esthetician
- Independent Sales Representative
- SPA MANAGER
- BUSINESS OWNER/ ESTHETICIAN
Degrees
- Paramedical Esthetician/Nail Technician
- Some College (No Degree)
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